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Courtyard Springfield Downtown Hotel Reviews, Springfield

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All 14 Springfield hotels

Courtyard Springfield Downtown

3.0 of 5
100 South Fountain Avenue, Springfield, OH 45502
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Courtyard Springfield Downtown
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Ranked #6 of 14 hotels in Springfield
4.0 of 5 stars 52 Reviews
Most recent review
“Hit or Miss”
4 of 5 stars Reviewed 26 May 2013
WalterS West Allis, Wisconsin
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52 reviews from our community

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Traveller rating
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West Allis, Wisconsin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
“Hit or Miss”
4 of 5 stars Reviewed 26 May 2013

I've stayed at this property many times over the years and it really is hit or miss. The rooms are nice, clean, comfy and good decor. The location is good. It is next to the train tracks, but it really isn't that noisy and they leave ear plugs in your room if needed. I have never had a problem sleeping... More

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See 3 more reviews by WalterS for Springfield
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
4 June 2013

WalterS, Thank you for sharing your review. We appreciate your patronage over the years and kind comments about our friendly staff, great location, as well as our clean and comfortable accommodations. I appreciate your feedback and apologize for any unresolved issues that you previously encountered. I can assure you this has been addressed with our housekeeping staff to heighten the... More

Columbus, Ohio
1 review
“Bad Service”
1 of 5 stars Reviewed 17 May 2013

Was traveling with family and reserved a executive room with access to balcony and living area etc, however, they changed it upon arrival and gave a regular room. I am positive about it as they took time to change it for no reason, and when I ask what is the problem, they didn't have a valid reason. When asked about... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
29 May 2013

RD3003, Thank you for your review. We sincerely apologize that we were unable accommodate your initial request and provide you with the exceptional service you've come to expect from us. Details like this definitely do make a trip and we regret we missed the mark during your stay. Your feedback provides us with opportunities to improve our guest experience. We... More

usa
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“5 star staff”
5 of 5 stars Reviewed 24 April 2013 via mobile

This is the second time I've stayed at this hotel. The staff is awesome. Room was large and very clean. Restaurant and bar very good. We had great experiences in the restaurant and the bar. Love the bread selection. service could not have been any better. Excellent value. 5 star service at a reasonable price.

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
4 May 2013

CaymangirlUsa, Thank you for taking the time to share your experience with us at the Courtyard Springfield. We appreciate your kind comments about our restaurant and bar, as well as our wonderful staff’s excellence in service. We’re happy you enjoyed your stay, and we hope you’ll visit us again soon. Thank you again for writing. Sincerely, Becky Krieger, General Manager More

Ann Arbor, Michigan
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Surprising...”
4 of 5 stars Reviewed 19 April 2013

Got in late after a several hour drive. Front desk staff was over-the-top friendly (almost creepy). This Courtyard offers room service which is not always the case at a Courtyard. Room service was fast, hot and good with adult beverages :) Room was neat and clean with everything you would expect from a full service hotel, but in a Courtyard.... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
30 April 2013

Kaptain4, Thank you for sharing your experience with us at Courtyard Springfield. I’m pleased to know our friendly staff was accommodating to your requests during your stay. It’s great to hear that you enjoyed your stay and all the wonderful amenities that we’re proud to offer our guests. We hope you’ll visit us again soon. Thanks again. Sincerely, Becky Krieger,... More

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Reasonable Stay - Trains not that big of deal - Mildew/Mold in room”
4 of 5 stars Reviewed 16 March 2013

I booked this hotel then read a few reviews about the train tracks. Those reviews made me a little nervous about my choice. I noted that the trains are prohibited from sounding their horns and there are signs warning cars of that fact. That was a little bit of relief that I wouldn't hear horns and might get sleep. I... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
19 March 2013

drivesguru, Thank you for your review. We appreciate you staying with us at Courtyard while visiting the Springfield area. I'm glad to know that you had a nice, comfortable visit with us. I appreciate your feedback about the water damage, and I'll make sure to review your comments with our maintenance staff so we can correct this issue straight away.... More

Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Staff friendly and helpful, BUT...”
3 of 5 stars Reviewed 20 February 2013

It seems this hotel is trying to be upscale but is far from it. I feel it is overpriced for the level of quality we received. There weren't even fridges/microwaves in the room and the walls were paper thin. I could hear someone coughing in their room, and I could hear my neighbor's conversation on the phone. Now I know... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
28 February 2013

nkpernia, Thank you for your feedback about your recent visit with us at Courtyard. I apologize that your stay with us was not a satisfying one. I'm glad that you found our staff friendly and help, and we appreciate your business. We will use your feedback constructively and make improvements. We hope you'll visit us again as we expect to... More

Halifax, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“very nice and clean”
5 of 5 stars Reviewed 17 February 2013

This is the 2nd time I have stayed here. I had no problems. The pool and hot tub are nice. The parking is free. The rooms are clean. My only complaint is that the beds are doubles and not queens (at least in the room I got) and when you are used to co sleeping in a queen, a double... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
19 February 2013

joyd44, Thank you for your kind review. We're glad you stayed with us at Courtyard and had a good experience. Our staff works hard to make our property feel like home, so I'm pleased to hear that you were able to utilize the lounge and fireplace. It is a great area to meet with friends, and we hope you enjoyed... More

Indianapolis, Indiana
1 review
“Nice Hotel and Staff”
4 of 5 stars Reviewed 14 February 2013

Had our team in Springfield to play at Wittenberg. Hotel and rooms were very nice and the staff is outstanding...were able to get us an early check-in and overall wanted to make our experience a good one. Only downside was that the hottub in the pool area happened to be closed for repairs while we were there. I would definitely... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
19 February 2013

Jon M, Thank you for taking a moment to write a review about your stay with us at Courtyard. We appreciate you and your team staying with us, and we’re glad to hear that you enjoyed our newly renovated guest rooms. We strive to provide the best service and product in Springfield. Please accept my apology for the hot tub... More

Mercer, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Clean room and friendly staff”
3 of 5 stars Reviewed 5 February 2013

My family and I stayed one night at this hotel while visiting Cedarville University. The hotel is conveniently located in Springfield with ample free parking. We were greeted with a smile at check in. During our stay there were minor issues with the jacuzzi tub and hair dryer, but both were handled promptly by the staff. The only complaint was... More

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ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review
11 February 2013

Shawn P, Thank you for your review. We appreciate you and your family staying with us while visiting Cedarville University. I'm glad you liked our hotel and found our staff friendly and helpful. I apologize for the noisy guests, and I will mention this to our desk staff so they can manage this better. We're glad you were our guests,... More

Kamen, Germany
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
58 helpful votes 58 helpful votes
“Nothing spectacular in an unspectacular city!”
3 of 5 stars Reviewed 13 December 2012

Well, a business trip took me to Springfield, OH and I selected the Courtyard as my base for two weeks. Downsides are: 1.) Service attitude (except for the bar staff): As mentioned, I stayed in the hotel on a two week business trip which meant 12 nights in the hotel. Out of these 12 nights, I had problems getting into... More

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ConcordHospitality, Manager at Courtyard Springfield Downtown, responded to this review
17 December 2012

Dear olliwi: Thank you for sharing your experience with us at Courtyard Springfield Downtown. We sincerely apologize that we were unable to provide you with the exceptional stay you expected from us. Your feedback provides many areas that we can work on in order to improve our guest experience. We appreciate your feedback on these areas and hope you will... More

 
 
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Courtyard Springfield Downtown
4.0 of 5 stars 52 reviews
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Additional Information about Courtyard Springfield Downtown

Also Known As:
Courtyard Springfield Downtown Hotel Springfield
Courtyard Springfield Downtown Hotel
Marriott Springfield
Courtyard Springfield
Springfield Courtyard
Springfield Marriott
Address: 100 South Fountain Avenue, Springfield, OH 45502
Phone Number:
Region: United States > Ohio > Springfield
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Springfield
Price range (per night): RM349 - 440
Hotel Class:3 star (3*)
Reservation Options:
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Courtyard Springfield Downtown
100 South Fountain Avenue
Springfield, OH 45502
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My daughter at the fountain in the courtyard in front of the hotel My daughter at the fountain in the back of the hotel. Mural just across from the parking lot entrance 2 minutes from the front door
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