I was pleasantly surprised by the friendliness of the staff and the cleanliness of the room. I gave it the "going over" as soon as I arrived. Wiping down surfaces like the tops of the tile in the shower. Excellent. Whoever cleaned this room was proud to call it their own work. It was conveniently located to I 90 and...
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Thank you for taking the time to write a review. Our housekeepers do take pride in their work, and I'm glad you recognized this. I have shared your comments with them, as well as the front desk staff, and we are all very pleased that you enjoyed the breakfast and your overall stay with us. We look forward to your...
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Needed a place for an overnight visit to the Cleveland area. We've always had good experiences with Red Roof. The online reviews were very positive, and the price was right, so we went for it. We were not disappointed at all. It's convenient to the highway, yet it's quiet. The room was clean, everything worked as it should, and the...
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Thank your for taking the time to share your experience with others. The staff and I greatly appreciate your kind words and look forward to your return! See you next time!
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The staff was very friendly and accommodating...that's the main reason I was satisfied with staying the 4 days i had originally booked. The room...well it was adequate. The bathroom was clean and the sheets were clean so the rest i overlooked for the duration since we weren't planning much time in the room anyway. The carpet was pretty nasty and...
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Thank you for taking the time to write a review about your recent stay. While we are happy you found the staff friendly and accommodating, we are disappointed that the carpet and windows in your room were dirty. Please accept our apologies and know that we will address these issues immediately. We strive to maintain all of our rooms to...
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We stayed here because of the price and location. If I had known how nice it was, it would have been my first choice. It is very convenient to I-90, only a minute or two from the exit, and easy to access. The hotel grounds are well kept, and inviting. The staff was simply wonderful. Everyone there made you feel...
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Thank you so much for the kind words regarding your recent stay. "It was clean, convenient, accommodating, friendly and inexpensive." That last sentence of your review states exactly what the staff and I strive to achieve for each and every guest, and I'm so glad we were able to deliver this to you. The staff and I very much appreciate...
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Upon checking in at the Red Roof, I discovered that I had clicked the wrong date for my stay when making my reservation. The man working at the desk was very helpful and was able to change the date for me at the same rate (I had used a discount code). My room was clean and pleasant, and the bed...
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The staff and I are happy that you found us helpful and that your room was quiet and comfortable. We strive to deliver excellent guest service and only the cleanest of rooms. Thank you for your comments and see you the next time you are in Westlake!
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Once again, my family and I were passing through on our way to visit friends, and we stayed at this location. Kurt checked us in and was very friendly and helpful. We found the rooms to be very clean. Check out was a breeze with Kennedy, and we liked the brown bag breakfast, which we were able to take with...
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Reviewed 23 August 2011
Thank you for taking the time to write a review! I have already shared your comments with Kurt, Kennedy, and the rest of the staff! We are glad you enjoyed your stay with us and our new "Redi-Set-Go" breakfast which includes a muffin, apple, and bottle of water. Thanks again and see you next time!
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I stopped in to the Red Roof when I was working out of town. Rooms were nice front desk was pleasant, and very informative on the location. Over all a great experience. I will return.
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Thank you for taking the time to let others know about your recent stay! We are glad you enjoyed your experience and look forward to your return!
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I stayed here during a recent business trip. The room was clean, quiet and comfortable. The Wi-Fi worked perfectly and the staff was pleasant. I'll stay here again.
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The staff and I appreciate you taking the time to let others know about your stay in Westlake. We have recently upgraded our WIFI for an even better experience for our guests. We hope your next stay is a pleasant as your first! See you next time!
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the staff is friendly and always helpful. The rooms are a great value for the price and I would recommend this place to anyone needing a place to stay.
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Reviewed 17 October 2011
Thank you for taking the time to write a review. The staff and I are glad we are able to help when we needed and that you find the Inn to be a great value! Thanks again, and see you next time!
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My husband and I bought a Rock and Roll Hall of Fame package that we saw online - for $89 + tax we got to pick the room of our choice (Supreme King of course!), we got two tickets to the Rock and Roll Hall of Fame in Cleveland and we got a free breakfast. The room was very clean...
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Thank you very much for the comments regarding your recent stay with us. Kurt and the rest of the staff were glad to know you had a great stay and enjoyed our Rock and Roll Hall of Fame Package! We hope to see you next time you visit the Rock and Roll Capital!
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