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Courtyard by Marriott Cleveland Willoughby

3.0 of 5
35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
Ranked #2 of 6 hotels in Willoughby
3.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    5
    13
    6
    2
    2
Date Rating
Presto
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

The hotel is being updated but the focus should be on cleanliness. I woke up to bed bugs in room 335 this morning! More

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Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 20 March 2012

Stayed here Fourth of July when we decided we were too tired to continue driving home to NY. We were not overcharged for the room, and the staff was very friendly. We asked for a view of the fireworks and had a great balcony with a perfect view. Our overall our experience with the hotel was quite good. The room... More

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Kelly Ann McMillin, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review
22 March 2012

Rhely21, Thank you so much for your review – we couldn’t be more thrilled to have such a nice recommendation. I am glad that you had an enjoyable experience. I will be sure to pass along all of your comments to our staff. Thanks again, Chris Cornett, General Manager More

Midlands
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 9 March 2012

I agree the hotel is slightly dilapidated, but only slightly. The rooms are clean and well sized, and they are always correctly made up each day. There are also some Suites. I did notice some noise at night from the freeway, but I am noise sensitive, and it was borderline. If this concerns you, ask to stay in the rooms... More

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Kelly Ann McMillin, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review
12 March 2012

MidlandsFlyAbout, Thanks so much for your review and recommendation! We appreciate hearing from you and taking the time to share your comments. We will soon be going through a major renovation and will be upgrading to the new Marriott Standards; this includes replacing all of our exercise equipment. All feedback is valuable to us so that we can perfect our... More

Indianapolis, IN
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 March 2012

My husband and I stay in a lot of Marriott properties and we didn't find this one to be quite up to expectations for a Courtyard. It was clean, adequate and the little experience we had with the font desk staff was positive. The rooms were on the small side and the decor was out of date. The bed was... More

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Kelly Ann McMillin, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review
6 March 2012

Minnow1982, Thank you so much for your review. We appreciate hearing from you. Our hotel is getting ready to go through a major renovation to update our décor and bring it up to new fresh Marriott standards. We hope that if you are ever in the area again you decide to stay with us. Thank you again for the feedback.... More

Bunola, Pa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 February 2012

Stayed here on Valentines Day! My daughter went into labor and i had to reserve a room last minute. This hotel was very affordable and very comfortable and super clean! The front desk staff was friendly and welcoming. You can smell the indoor pool as soon as you check into the hotel. It isnt an overwhelming powerful odor, its a... More

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Kelly Ann McMillin, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review
8 March 2012

We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Thanks again, Chris Cornett, General Manger More

New Haven, Connecticut
Senior Contributor
32 reviews 32 reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 26 December 2011

Stayed here in July for a friend's wedding and overall our experience with the hotel was quite good. I'm not sure why there have been a few blatantly negative reviews for the property because I found the rooms to be especially clean and the individuals working the front desk were very helpful. We spent very little time in the hotel... More

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Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 29 November 2011

My husband and I stayed at this hotel on our way through Ohio and couldn't have been more pleased. DeAnn greeted us at the front desk and offered us an upgrade to a lovely 2 room suite equipped with a refrigerator & microwave. We inquired about restaurants in the area and received a list of local restaurants with directions to... More

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Toronto, Canada
Senior Contributor
47 reviews 47 reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

Stayed at this property for 5 days in November 2011. It's called a Courtyard (and priced like a Courtyard) but you get a Fairfield Inn experience. The property is a little older but in generally good repair. Room finish is on par with a Fairfield inn - which is to say, basic. They don't have the improved Marriott beds -... More

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1 of 5 stars Reviewed 17 October 2011

This experience was Horrible. My fiance and I reserved a block of rooms for our wedding on Oct. 1 2011. Me and a few of my groomsmen stayed the night before and when my best man called to change to his room for the next day that he had already reserved he was told that the room was no longer... More

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 13 September 2011

I am very disappointed in this Courtyard. The location is in an industrial park like setting. There's no good places to eat nearby - only fast food or Bob Evans and Cracker Barrell. Plus, this Courtyard looks like it hasn't been updated in 5+ years. On the positive side, the staff is very nice. My review will be measuring this... More

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Kelly Ann McMillin, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review
27 September 2011

Dear ImJohnHime, First, I want to thank you for your candid review, as it gives us an opportunity to find areas that we can address to improve our customers experience. I see you had concerns regarding the property looking outdated and places to dine. I am happy to report that we are beginning our renovations this winter to offer the... More

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Additional Information about Courtyard by Marriott Cleveland Willoughby

  • Courtyard Willoughby
  • Willoughby Marriott
  • Willoughby Courtyard
Address: 35103 Maplegrove Road, Willoughby, OH 44094
Price range (per night):* RM497 - 586

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Courtyard by Marriott Cleveland Willoughby
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