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Courtyard by Marriott Cleveland Willoughby

3.0 of 5
35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
Ranked #2 of 6 hotels in Willoughby
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48 reviews from our community

    Trip type
Traveller rating
    7
    23
    9
    5
    4
Date Rating
Tokyo
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

Second visit and we are loyal Marriott people. They rarely disappoint. Staff was excellent. Bad luck booking with middle schoolers who ran noisely everywhere until after eleven pm. Pool area couldnt be used by anyone other than them. Parents were in view but not engaging kids to tone it back. Running halls towards 11:30 pm was annoying tad bit. Best... More

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See 2 more reviews by CarolM for Willoughby
Coldwater, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 18 March 2013

I have been staying at this hotel every few weeks for the last few months because of work. It is always clean, the staff always nice, and easy to get to. The steakhouse right across the street is easy to get to and has great food. As long as my job keeps sending to the area for work, I will... More

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear topher 78, Thank you so much for taking the time out of your busy schedule to post a review of our property. This is helpful both to our management and to our future guests! We look forward to serving you during your next business trip to the area. Please let us know If we can do anything to make... More

Pittsburgh Pa.
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 25 February 2013

Stayed at the Courtyard by Marriott in Willoughby Ohio for one night. We booked a king room on the second floor. Checking in was super fast and our room was clean and smelled fresh, bed comfortable. We enjoyed swimming in the pool and the whirlpool, also clean. They did not offer a free continental breakfast, as some hotels do, but... More

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear xraygurl1212, Thank you so much for taking the time out of your busy schedule to post a review of our property. This is helpful both to our management and to our future guests! We look forward to serving you next time you are in the area. Please let us know If we can do anything to make your stay... More

Central MA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 February 2013

I stayed here for about 2 weeks. I was in town to visit my father in the hospital, and the staff was very accommodating. Even though rooms were filed near capacity, they were able to extend my stay and to find adjacent room for my brothers who eventually joined me. We found DeAnna to be particularly helpful and caring during... More

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear Central_MA_Traveller, Thank you for taking the time to write a review of our property. I am sorry to hear that you were here during a difficult time, but happy to know that the staff took extra steps to accommodate you and your family. I do apologize however, for the disturbance from the other guests. We hope that if you... More

Southeast
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 26 January 2013

From the updated lobby, public spaces and room, to the desk and bistro staff, this is a delightful place to stay. The desk staff remembered us from a previous stay and the Bistro staff remembered what we ordered the week before. The room rate is reasonable and the place clean and delightful. Breakfast is a bit on the expensive side.... More

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear SEbiztraveler2, Thank you so very much for taking the time out of your day to review our property. I am thrilled to hear that you had a pleasant experience, besides the Cleveland weather. Hopefully if you would be able to visit us again during the spring or summer. We hope to have the chance to host you once again! More

EASTLAKE
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 23 January 2013

I stayed there for 3 days and it was a pleasant experience. Despite there being a snow storm, they were prepared for it and driving in their parking lot was no problem. The room was comfortable and clean. Nice breakfast, pool, and workout room. The location is very freeway accessible and the staff was very helpful with a few transportation... More

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear jbscram, Thank you for taking the time to review our property! I am so happy to hear that despite the Cleveland snow, you enjoyed your stay with us. Hopefully you can return during the spring or summer seasons as we would love the opportunity to host you once again! More

Golden, Colorado
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 17 January 2013

This hotel was in just the right location for me. It is right off the highway so easy in and out, plenty of food options within walking distance. The room was clean and neat, there was great coffee and the complimentary shampoo was Paul Mitchell. The one thing lacking in the room was a refrigerator, it would have come in... More

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See 2 more reviews by ColoradoDivers for Willoughby
WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear ColoradoDivers, Thank you for taking the time out of your day to review our property! I am thrilled to hear that you enjoyed every aspect of your stay with us. For future reference, we do have a supply of portable mini refridgerators available upon request. If you are back in the area in the future, please let us know... More

Columbus, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 26 December 2012

A good stay and excellent service, and very friendly staff. Only thing I would change is the the hot tub next to the pool, very lukewarm and shallow. The internet was a little slow as well. We stayed over Chritsmas eve and the staff was very accomodating to our needs.

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WlbyCtyd, Director of Sales at Courtyard by Marriott Cleveland Willoughby, responded to this review
4 April 2013

Dear oreo2007, Thank you for taking the time to review our property and to help future guests make an educated decision for their hotel accommodations. I apologize that there were issues with the whirlpool, it has since had the heater replaced. We have also had our wireless internet network re-routed to improve connectivity for our guests. I hope that if... More

Eastlake, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 11 December 2012

My company put me up at this hotel while my relocation was being done. At first I did not know what to expect but this changed as time went by. The room I requested was always reserved for me when I would come back on Sundays, with a refrigerator and microwave. I was upgraded to the suites when my room... More

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San Antonio, TX
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 November 2012

I stayed here one night for business. It was located close to my business meeting the following day. The hotel was clean and comfortable overall. The lobby was nice. It had a small "restaurant" that served Starbucks which was convenient in the morning. The room was fine. It was an older style room with the sink outside of the bathtub/shower.... More

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Additional Information about Courtyard by Marriott Cleveland Willoughby

Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard By Marriott Cleveland Willoughby Hotel
Courtyard Willoughby
Willoughby Marriott
Willoughby Courtyard
Address: 35103 Maplegrove Road, Willoughby, OH 44094
Phone Number:
Region: United States > Ohio > Lake County > Willoughby
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Willoughby
Price range (per night): RM405 - 703
Hotel Class:3 star (3*)
Reservation Options:
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