I was born and raised in Youngstown but now live in Chicago. We travel home about three times a year to visit family. We stayed here twice and I regret not staying here each time! Upon recommendation from a family member, we stayed at the Holiday Inn in Boardman during a recent visit (we checked out early because of the...
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First I want to thank you for choosing our location for your stay. We always appreciate positive feedback, it is great for encouragement and confidence within the staff. We want each and every one of our guests to feel welcomed and invited. When your travels bring you back to our area we look forward to hosting your family again.
Thank...
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Chose this hotel for the discounted price. Easy on/off access from I-80. The room was spacious and clean. Bed was comfortable. Staff was not very friendly and not always present at front desk. Continental breakfast available. Typical breakfast and person taking care of area could have done a better job. Very messy and items were needing replenishing. Just felt staff...
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Good Morning,
I wanted to thank you for choosing our hotel as your stop while traveling through to your destination. However, I wanted to apologize as well for your experience and express my concerns for you not feeling welcomed and invited. I will promptly address the concerns you expressed with the staff and stocking. If you would like to discuss...
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The front desk clerk when we checked in was very rude and acted like he didn't want to be bothered with us. He did tell us that breakfast was served until 10 am. We arrived in the breakfast area at 9:15, got our coffee and as we picked up plates, the server came in and told us breakfast was over...
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Hello,
I wanted to personally apologize about your experience with our location. Our breakfast hours are until 9:30 a.m. during the week and until 10:30 a.m. on the weekend. The staff is not allowed to break down early but I will make sure all the breakfast hosts are immediately addressed and it is resolved. Thank you for bringing it to...
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We first looked at a another hotel and were put off by bad smelling lobby and room deodorizer, distracted desk service and tacky overall condition. We then walked across the parking lot into a little bit of heaven at Country Inn & Suites for about the same price. The desk help was excellent, friendly and helpful and provided a great...
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Thank you for such a positive review. We look forward to hosting each and every guest we may have the privilege to. When you return to our area we hope that you keep us in mind.
On behalf of the entire staff here at Country Inn & Suites, we would like to thank you.
Rebecca Bowser
General Manager
330-544-0300 P...
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Just returned home from a weekend at this hotel. I saw good reviews on Trip Advisor and was very disappointed. Upon arrival Friday night discovered there was no hot water. No big deal, can shower in the morning. But alas, still no hot water. I was told the boiler went down and a contractor was coming to repair it. Again,...
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I wanted to personally apologize for your experience. We did have an unexpected issue that resulted in problems within itself. However, I never want any guest to feel any less than valued. Please feel free to contact me at any time to discuss any issue's you had with your stay as well as issue's with billing that may have not...
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We invaded on a Friday night with a starving high school wrestling team. The staff was very accommodating, friendly, and helpful, and the common areas were clean and well-kept. The front desk took care of a reservation misunderstanding quickly (not the inn's fault). A couple of the students went swimming, and again the area was clean and inviting. Rooms are...
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Dear Guest,
I wanted to personally THANK YOU for your positive and warm response in reference to your stay with us here at Country Inn & Suites by Carlson. We enjoy reading great comments and it is also a great way to reward to our employee's by printing them out for everyone to view. I know we will strive to...
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I had a slightly off request and they accommodated me, super friendly staff and it was very clean, as a mother of a toddler,I know germs.and this place was clean.
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For starters, I have read the previous reviews, and they appear to be all over the place from excellent to the hotel being "atrocious". I have been traveling to youngstown for the past 20 years because my wife is from there, and usually stay at a relatives place. This time, we stayed at the Country Inn and suites and couldnt...
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Could not have had better service. We were driving through and Country Inn and Suites took great care of us - an oasis alongside the interstate. The rooms were quiet, clean and the beds were comfortable! The breakfast was delicious and everything was all around fantastic!
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Ashley,
I wanted to thank you personally for the positive feedback. Our staff as a whole does strive to make a difference and make sure each and every guest is happy with our service. We look forward to making your next visit in our area an even greater one.
Thank You
Rebecca Bowser
General Manager
rebecca.bowser@countryinns.com
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Recently spent 4 nights at this hotel. It was VERY disappointing and expensive. While the lobby is nicely appointed, the rest of the hotel is rundown and tired. The room was dirty and dusty and the furniture in the room broken. The spiders in the room were an unwelcome extra. Housekeeping arrived at 8:00am each morning and if they were...
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I wanted to personally apologize for your experience. I will immediately address the staff including the Executive housekeeper to make sure it is an isolated issue. If you would like, please feel free to contact me at any time to discuss your issues.
Thank You
Rebecca Bowser
General Manager
330-544-0300 P
330-544-0301 F
rebecca.bowser@countryinns.com
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70 Reviews
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