After spending 53 minutes on the telephone with Holiday Inn Priority Club Rewards program, I have learned that this hotel created 3 separate rewards accounts for my wife and me. We always travel together and stay as a family. Now, Holiday Inn insists that I must pay the $15 transaction fee to combine the accounts. After dealing with two supervisors,...
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I certainly understand your frustration with the lack of assistance from the Priority Club helpdesk and would be happy to contact them on your behalf to see what can be done to merge your accounts free of charge.
Since I do not have your contact information, please email me at jfulfer@sjshospitality.com and we can try to get this taken care...
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I stayed at the Holiday Inn Express during a recent stay in Broken Arrow. I was very impressed with the cleanliness of my room and the willingness of the staff to help with whatever was needed. Everything from the smell of the lobby to the smiling faces behind the front desk were all superb. There was even fresh popcorn in...
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I stayed at the Holiday Inn Express last Wed and Thur during an HR Conference. What a wonderful stay!! My room was exceptionally clean, bed super comfortable and it was spacious- I had a chair and ottoman that I enjoyed sitting in very much. I love the aroma when you first walk in, I'm not sure exactly what it is...
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Thank you for taking time to offer positive feedback about our property and team members. We are very fortunate to have a dedicated staff filled with true professionals and everyone is proud of the property. I will be certain to pass this along to our team and we hope to see you again should your travels bring you to NE...
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My wife and I had a great time at the hotel. It has far more amenities than I was expecting. You usually expect the pool, workout room and business area but the game room and miniature golf were both very novel amenities. I've traveled and stayed at many hotels across the US and overseas and can say that the continental...
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My family and I stayed the Saturday night of Easter weekend. We had a FABULOUS time! The hot tub and pool were a big hit as well as the game room! The staff were extremely friendly. We were greeted coming and going through the lobby as if we stayed there all the time. The breakfast buffet offered the best hotel...
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This is our third stay at this hotel and again we were not disappointed. It appeared as though the hotel was full or almost full but the staff was friendly and eager to please. The bed was comfortable and the rooms were exceptionally clean. The breakfast area was well stocked and maintained. We will be back again in November! Keep...
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Reviewed 16 November 2011
Thank you for allowing us the chance to earn your repeat business and we appreciate the kind words. We will share this feedback with our team and look forward to seeing you again in November.
Sincerely,
Jared Fulfer
General Manager
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My family gathered at the hotel for a weekend and used the lobby and meeting rooms as gathering spots. We had approximately 25 guests at the hotel and other family members and friends who were not staying at the HOliday Inn join us as well. Our group served catered dinners (provided by outside vendors) in the conference room and were...
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It was our pleasure to serve as your host hotel and we thank you for allowing us the opportunity to do so. Everyone in your group was very kind and our team enjoyed meeting everyone and getting to know your family during a very difficult period for you.
We appreciate the kind words and I will be sure to pass...
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HORRIBLE experience my family and I had at the Holiday Inn in Broken Arrow OK (Bass Pro location). The staff was rude, the hotel dirty, the pool closed due to some kid vomiting all over the pool area (which I had to report, by the way). The facilities are not maintained, or checked, or cleaned. We will NEVER stay at...
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We take appropriate action in every case when a guest offers feedback, both positive and negative, and this particular case is one in which an angry guest is going out of their way to harm our reputation out of spite. I will not go point by point and respond to each of the exaggerated claims (or outright falsehoods) listed above...
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We were looking for a place to stay close to family and friends. We were very pleased at the service and accommodations. Wish we could have stayed longer.
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We always appreciate positive feedback about our hotel and its staff. Thank you for allowing us to serve as your host hotel for the weekend and I hope that this experience will allow us the opportunity to earn your trust for future business.
Sincerely,
Jared Fulfer
General Manager
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I would definitely stay at this hotel again. I stayed here with my teenage daughter for one night and she loved it too. The lobby is nicely furnished and very cozy. We checked in quickly and when my daughter asked to be on the "top" floor, they were very nice to accommodate her wishes. Room was well done with nice...
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