I was kind oo Leary about this place after reading the reviews; but it wasn't too bad. All of the employees were helpful and pleasant. Room was in good shape, although I thought the pillows were a bit lumpy. One of the tv channels was a bit fuzzy, but the others were fine. I couldn't get he batub drain to... More

i had fun and everything was okay and i will come back angain. and my family did to.and the lady's that help us a the desk was very nice and the place was very clean and the worker were very helpful when we needed something.i saw how the pepole that came here to stay that they would but very bad... More

Well, the hotel itself was new and clean. The rooms were spacious and comfortable and there is a nice indoor pool. One of the biggest advantages is the proximity to the Water Zoo Indoor Park next door. As long as service is not high on your priority list, this hotel will suit you fine. However, if you expect good service,... More

We stayed at this location one night over spring break to access the water zoo next door. The package price of $199 for 2 day water passes for 4 plus breakfast persuaded us. Although our room was clean and comfortable, we will never stay here again. The hotel obviously can't predict how to deal with crowds, and the attitude of... More

Clean, roomy facility. Enjoyed the salt water indoor pool. Some problems checking beacuse our 3rd room wasn't ready until 6 or so. Found out there were 3 housekeeping staff that quit that AM and the manger was helping to make beds. We were offered another room and given several apologies. Good experience.

Nice new hotel, very convenient to Water Zoo and the package of hotel and waterpark was good and easy to redeem. Hotel is a little hard to get to when getting off I-40 from the west, could be better signage. Check in was easy and we were a little early. Room was nice and clean but I felt misinformed when... More

We stayed at the HIE over Spring Break. We purchased the Water Park Package with the Kids Suite. We saved not only on the water park, but the space the room provided for our family. The room was quite and the breakfast was great. Staff was really helpful. We had checked in at 2, rooms were clean and ready. Also,... More

We booked a package deal so we can go to the indoor water park next door. We are a family of three and we tagged a long our dog. Of course we paid extra for that. We arrived a bit before 3pm and chech-in was very easy. Room was clean and nice. We liked the room that has a mini... More

we reserved our rooms one week in advance online. drove 3 hours and arrived at 2 pm. front desk clerk was rude and said rooms weren't clean, which is fine as check in time is at 3pm. so we left to go eat and returned at 4pm. the rooms were still not ready! a different clerk was there, who was... More