If you aren't staying in the downtown area of Oklahoma City, than the Marriott Waterford is a good choice. It's in a nice area of town. Bellini's restaurant is across the street and Classen Corner is near by.
The hotel is standard, but clean with good a/c. Very important half the year in OKC. The beds are plush with a...
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My family and I just returned from wonderful stay at the Waterford Marriott. The property was outstanding and the customer service we received went above and beyond. Our room was clean and very comfortable and we took advantage of several of the amenities offered. The pool and workout facilities were excellent. The breakfast buffet was above average with large variety...
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Thank you for your very gracious comments and outstanding review about the hotel and our guest service, we will certainly share your comments with our staff. Your experience at the Waterford Marriott, was precisely what we try and provide to each and every guest.
By the way, I look forward to welcoming you back in June.
Tom Mamalis
General Manager
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I stayed in a suite with my bridesmaids the night before my wedding in October. We were served brunch in the room the next day, and housekeeping never came to clean the room. So when my groom and I returned to the room that evening the room was still a mess! The bed wasn't made. Sheets never changed. Trash was...
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Thank you for writing and making us aware of your experience. We sincerely apologize for your inconvenience during your stay at our hotel last October.
As you can tell from reading our other reviews on Tripadvisor.com, your experience isn't typical of what our guests encounter at the Waterford Marriott and we will certainly follow up on your comments with our...
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My wife and I spent night on march 9, 2012. Accommodations were ok but we were on second floor and it sounded like the band in the bar was playing in our room. I finally called front desk at 12:40 am and was informed that the band would play until 1:00am!! Just as the band quit and thought we might...
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Thank you for taking the time to complete a detailed review of our hotel. Obviously, we failed to provide your family with the appropriate accommodations that you had expected. Please accept our sincere apology for the inconvenience you encountered. Based on the vast majority of reviews on this website, your experience is the exception and not the rule.
However, be...
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My husband and I stayed at the Waterford this weekend to celebrate our 11 year anniversary. The stay was wonderful and luxurious...as always. We booked the romance package for an additional $5 (typically at least $30 more but the rates were really low this weekend). The romance package included chocolate covered strawberries, delivered to our room upon arrival, and 2...
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Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. I am pleased that you enjoyed our Romance Package and were able to take advantage of our...
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Due to business, the Waterford Marriott has been my second home for over a year. (Actually, I'm there more than I am my own home.) I thought I'd better write a review now, before I start taking things for granted. The exceptional service at this hotel is rarely found in this day and age, with everyone at every level being...
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Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. It is wonderful that you can consider our hotel a home away from home and we strive...
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We spent two nights here with hardly a complaint. Rooms are small but more than adequate. Bed very comfortable. Bathroom large. Only problem is handicap parking is not very close to the doors, but then again, none of the parking is close. You could use valet parking, but we are cheapskates.
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Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. I am pleased that you found our accommodations satisfying.
Thank you again, and we hope to see...
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Stayed here Jan. 2012, because the other AAA 4-diamond hotel in OKC was booked & there was a recent announcement that this property retained its 4-diamonds. While I have stayed here many times over the last 30 years, this is no longer a 4 diamond property. It's nice, but lacks the special charm and amenities that one expects at a...
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Thank you for staying with us and taking the time to write a review. I take a lot of pride in the quality of service we offer from the first experience of checking in to the moment you leave our hotel. Our room service is ranked in the top 5 present of our brand as is our score for being...
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The only downside was the lack on an indoor pool. This hotel has so much charm and detailed woodwork, and the staff is excellent. We took advantage of a package offer, and were pleased with their service and attentiveness. Breakfast is a treat, with a varied buffet and plenty of space to not intrude on other conversations.
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Tom says;
Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. I’m glad you enjoyed our breakfast buffet, it is a tremendous value and very convenient...
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I have stayed here several tmes during 2007-2008 and was very pleased with the service and overall quality. My last stay in Jan 2012 was disappointing. The front staff, was polite, but refused my request for a complimentary upgrade (despite my Gold member status and a relatively empty hotel) just because of my room rate! The TV, Internet hookups, and...
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Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. Unfortunately, I am unable to identify the exact date of your stay and discern whether we may...
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