Before I start, we tried to get moved to other rooms and complain, but was advised by employee at front desk. "When you use hotels.com or other travel sites I can give you what you get." We rented 4 rooms. We will start with room #109, there was no phone, refrigerator, microwave, and the dish was fussy. #111 there was...
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Lori M.
My family and I went to visit my mother and had booked a room at Americas Best Value Inn. They were very rude first of all, the rooms were gross and housekeeping did a terrible job cleaning them. When my children swam in the indoor pool, they complained that they're eyes burned long after taking a shower and...
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Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....
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We recently booked a trip to viist a college in Shawnee OK and booked a room at Americas Best Value Inn. When you walk up to the front of this building you can tell that it has not had proper mantainance in awhile. At one time it was a nice place to stay, but the pictures online are nothing like...
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Thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I...
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Too start off with my rooms were not right. The front office could not or would not do anything about it. Then the cards for the door dod not work. Then the bathroom did not work right. The office did do something about that. But the cards for the doors didn't work. Four times to front office on doors. Service...
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On behalf of our entire team, I would like to sincerely apologize for the inconvenience you experienced at our hotel. It is very unfortunate to learn that we did not exceed your expectations.
I deeply apologize for the inconveniences caused due to malfunctioning of the door lock system. I can understand your frustration. I am happy to report that, we...
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Don't go to this hotel because of the photos on their site. It is very run Down. My daughter put on socks and withing 30mins the bottoms were black. We stayed 2hrs and left for another motel across street. They were nice to cx second day reservation and refund money for that night but we are the $40 for that...
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I am very sorry to hear about the inconveniences you experienced during your stay with us. I deeply apologize to you and your family for not exceeding your expectations.
I assure you that I will speak to my team & we will work on improving on the areas you have mentioned. I do want to thank you for letting us...
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We had a conference with 250 people coming from out of town. We had saved a block through America's Best Value and have the contract and credit card to prove it.
However, when our group arrived the hotel mysteriously "lost" our block between managements.
That I may have understood however.
The hotel management acted as if IT WAS MY PROBLEM!!!...
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Thank you for taking time out of your busy schedule to share your experience at our property.
Critical feedback is a great way for us to improve guest satisfaction. We apologize for any negative experiences you had with our Staff. We have addressed the concerns and believe that these measures will enhance the overall experience at our hotel. We look...
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When we want just basic accomodations for one night, we usually pick Motel 6, but we thought we would give this one a try. Wrong! A sign in the lobby indicated that they were under renovation, but that is no excuse for the trash that is lying on the floor in the commons area near the indoor pool. The room...
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Thank you for taking the time to share your feedback regarding your stay at our property in June 2011. It is very unfortunate to learn that you were not satisfied with your stay. There is never an excuse for providing anything less than great customer service. We have addressed the issues you experienced during your stay in our departmental meetings...
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service and lobby great. room stayed in non smoking but had cigarette burns on tub. curtian falling down. outside of room air conditioning cover laying on ground. inside cover of air falling off. cobwebs on ceiling, corners and even hanging off lamps. carpet nasty and falling away from wall. holes in walls. had frigerator and microwave. microwave dirty. beds clean...
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Thank you very much for sharing your experience at our hotel in May 2011. We appreciate your feedback because it tells us what we are doing right and what we are doing wrong. The issues mentioned in the feedback are very valuable and we would like to inform you that the responsible staff has been replaced and preventive measures have...
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My family stayed here over the Thanksgiving weekend. By far this is the most horrific place I have stayed. The lady at the front desk told me they accept animals and they are not kidding, me an my sister counted a wopping 4 stray cats running the halls, do to the the side door not shutting closed. Dont let the...
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Thank you for your much valuable feedback on your stay at our hotel in November 2010. Consequently, it is very disappointing to learn that you were not completely satisfied. Please accept sincere apologies from our new management team. I would like to let you know that the issues you experienced at our hotel during your recent stay have been addressed...
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My family and I reserved 20+ rooms at this mess of a hotel over the Memorial Day weekend for our family reunion. Prior to doing this, we were given all of these nice pictures of the rooms and conference room as well as other portions of the hotel in which we were to have access to. Upon arrival, I noticed...
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We would like to thank you for your feedback regarding your stay at our hotel in July 2010. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, we want you to know that comments and suggestions we receive are taken...
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