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Hilton Garden Inn Portland/Lake Oswego

3.0 of 5
14850 Kruse Oaks Dr., Lake Oswego, OR 97035
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Hilton Garden Inn Portland/Lake Oswego
Ranked #1 of 7 hotels in Lake Oswego
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151 reviews from our community

    Trip type
Traveller rating
    50
    71
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    4
Date Rating
Regina, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013

Although there are four other hotels within walking distance of this hotel, we chose the Hilton because I’ve had good experiences at other Hilton properties. The location is great, since it’s near the freeway, so we could go anywhere in the Portland area without hassle. The rate was reasonable, and the front desk staff were friendly and helpful. The rooms... More

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
24 May 2013

I wanted to thank you for taking the time to write a review about our property on trip advisor. I'm glad that you found our staff so helpful. We pride ourselves on giving a high level of customer service to every guest that walks through our doors. We hope to see you on your next trip to the Portland area. More

Springfield, United States
1 review
3 of 5 stars Reviewed 14 May 2013

I have experienced better quality, service and comfort at less expensive hotels. The front desk staff did not seem to approve of us, and did the minimum to be courteous. I am still waiting for a call back from a call I made to the hotel.

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
24 May 2013

I want to start out by apologizing about your stay. Our main goal is to exceed our guest’s expectations and provide a high level of customer service. I can see from your words that we failed on both these counts for you. Please feel free to email or call me at the hotel and we can discuss your stay. I... More

Washington
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 9 May 2013

Enjoyed staying at this HGI Lake Oswego. The location is quiet, the rooms very accommodating, and the staff are helpful. Restaurants are across the street, Trader Joe's and other shopping only a few blocks away.

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
13 May 2013

Thank you for the kind words on Trip advisor. We like to pride ourselves on our friendly customer service. I'm glad you found our location convenient. I'm not sure if you have been their but we are also located within a short drive to Washington Square Mall, Bridgeport Village and Woodburn outlet mall. Once again thank you for the kind... More

Estes Park, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

The accommodations were most comfortable and clean and the weekend rate was quite affordable. There is a lovely pool with a hot tube which was not crowded. Buffet breakfast was enjoyable and leisurely.

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
15 May 2013

Thank you for taking the time to write about our property. I am happy that you enjoyed your stay. The nice part about our breakfast is that if you’re in a hurry you can grab something from the buffet or if you have more time we have lots of Items that you can have made cook to order. I hope... More

Anacortes, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 7 May 2013

We stay here each time we are in the area. It is like coming home. The lobby is beautiful and inviting. The rooms are very comfortable with the most comfortable beds (adjustable). The breakfast is very good as the eggs can be cooked to order. We will return!

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
9 May 2013

Thank you for staying with us at the Hilton Garden Inn Lake Oswego. I'm glad you enjoyed the lobby and found it relaxing. One of our focuses at the hotel is to make it feel like a second home. We hope to see you back on your next trip to Lake Oswego. More

Bloomington, United States
1 review
5 of 5 stars Reviewed 6 May 2013

I choose Hilton Garden Inn - Lake Oswego for its comfort, cleanliness, quietness and the excellent staff. I have made HGI - Lake Oswego my “Home Away from Home” for the past 10 months. I wouldn’t stay anywhere else in the Portland area.

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Richardson, United States
1 review
2 of 5 stars Reviewed 3 May 2013

Where shall I begin. I stay at Hampton Inn's frequently when on business trips. I view Hilton Garden Inn as a step above a Hampton Inn. The only difference I see is that Hilton Garden Inn wants me to pay $9.95 for the exact same breakfast I get at a Hampton Inn for free. Needless to say we did not... More

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Review collected in partnership with Hilton Garden Inn

Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
15 May 2013

Thank you for taking the time to give us your feed back regarding your recent stay with us. Our goal is to exceed the expectations of every guest and to ensure that we deliver a high level of customer service. I want to sincerely apologize for your negative experience at our hotel. I also wanted to let you know that... More

Scotts Valley, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 May 2013

Very beautiful location, great service, & nice rooms. Check in process & front desk very helpful. Restaurant area & bar area very comfortable. Location is in very nice setting with alot of great walking areas with lovely trees & landscaping

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Review collected in partnership with Hilton Garden Inn

Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
15 May 2013

I appreciate you taking the time to fill out a response on Trip Advisor. We take great pride in the friendliness of our staff. Our ultimate goal is to make the customer feel at home. We hope that on your next trip through town you will choose to stay with us again. More

Seattle WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2013

As always, we had a great stay at the Hilton Garden Inn. They consistently provide great service in a professional way. They are in a great location and it works for us on our trips up and down the coast.

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Review collected in partnership with Hilton Garden Inn

Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
8 May 2013

Thank you for taking the time to write a review about our hotel. We pride ourselves on giving a high level of customer service and are glad that’s what you experienced on your stay. I'm also happy that you found our location convenient, being close to I-5 and 217 makes getting to our hotel pretty easy. Plus the close access... More

Tacoma, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 22 April 2013

Great hotel to stay at. The customer service was great. The room was spotless! The adjustable bed was priceless! We will always stay here when needing a place near Portland. It's worth the extra few minutes to drive outta Portland. The covered parking was perfect for this NW climate

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Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
26 April 2013

Latzylove - Thank you for your review. Our biggest focuses are our customer service and our cleanliness. I am glad our staff is able to share these things with you. Our Garden Sleep System beds with the comfort dial make sleeping here great for anyone. We look forward to your return. More

 
 
Hilton Garden Inn Portland/Lake Oswego
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4 of 5 stars 58 Reviews
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Portland
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton
Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Region: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Lake Oswego
Price range (per night): RM337 - 544
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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Hilton Garden Inn Portland/Lake Oswego
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