This was our first stop on a drive from Vancouver BC to L.A.. The hotel was nice enough, the fellow who checked us in was polite but not overly freindly. I found the hallway on our floor to be a bit stale. While our room was clean it did not feel freshly cleaned. And then the air conditioner was very...
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A solid Hilton property for the business traveler. Competent & friendly service. Some very good local restaurants within walking distance. A solid choice for Lake Oswego area.
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My 5 year old loved the pool and free cookies, I loved the exercise room, hot tub and friendly service. Big shout out to the event manager Eric, thanks so much for all your help! He helped me with activities in the surrounding area and with any issues I had. He's the best!
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Kafrine22 - Thank you for your review. We strive to provide great service with a smile and I agree, Eric is great at doing that. I am pleased that your family was so happy here. Thank you for visiting our family.
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Took a high school sports team to Oregon for spring break and stayed here. Got a free continental breakfast during our stay which was really good (included special orders), nice rooms, and just 15 minutes or so south of Portland. The one warning I would have is that the coffee is rather bad but there is a Starbucks directly behind...
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tkingsbury - I love it when teams come in to visit us. It reminds me of my traveling sports days. I am pleased to hear that things went well for you here. Our coffee has recently changed to Portland Roasting Company and is much better than our previous blend. Of course, Starbucks is still great and we have one in...
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I stayed 2 nights and was impressed with the friendly staff, who were universally cheerful and helpful. I reported a problem with the shower tub draining slowly on Friday morning and it was repaired by the time we returned Friday evening. The staff thanked me for reporting it. The breakfast service was quick and efficient. The made to order omelet...
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xterrared - I am so happy that you enjoyed our home as much as I do. Our maintenance team does a great job at keeping our property looking and feeling young. We look forward to seeing you during your next trip to Lake Oswego.
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OUr room was perfect, the front desk very friendly, rates were also good. Room was very clean, and comforatble. Will stay here again for sure.
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Liz99362 - I am very happy to hear that you enjoyed your stay with us. We look forward to seeing you next time.
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Biggest complaint with our stay at this HGI was the walls are thin. Although we had asked for a corner room, we were 1 room away from the pool. VERY noisy! As if that wasn't enough, we woke up to the sounds of kids running up & down the hallway EARLY the next morning. We wound up eating dinner one...
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Steve98686 - I am disappointed to hear that your stay was below our standards. During your next visit I would like to personally make sure you get the quiet room that you deserve. I am happy to say that we are doing a complete makeover for our breakfast area by the end of the year and it will be up...
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I loved this place! The front desk staff was very friendly and accomodating. They offered us complimentary water bottles upon check in as well as cookies in the afternoon. We were able to get early check in (around noon) and late check out (after 1:00 PM) at no extra charge and without any problem. Each room has a microwave and...
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Lori P - I am so glad that you share the same enthusiasm for the Front Desk Team here as I do. They are wonderful and I am glad they helped you have an enjoyable time with us here in Lake Oswego.
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I've previously reviewed this hotel because it usually meets the "clean and everything works as it should" test that is my baseline for hotels. This time the sink drain was clogged and running slow, there was a sticky glob on the bathroom floor and a couple of mold dots on the shower curtain. The refrigerator in my room struggled to...
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Reviewed 13 June 2011
6530bx4 - I am disappointed to hear that your room was not up to our standards during your last visit with us. I can assure you that our management team is working with our housekeeping and maintenance to make sure this does not happen again. Thank you for shedding light on this subject. Steven Palmer
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I arrived for late check in on a Sunday and checked out on the following Monday. I loved the late check in and late check out with this stay even though I arrived before 6pm and left before 12pm. This allowed me to enjoy my road trip to and from, and no early alarms. Wait for check in wasn't too...
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Estella N - Thank you for taking your time and providing such a thorough review. I am glad that you enjoyed your stay. I am pleased to inform you that our internet is currently going through an upgrade with AT&T. I am sincerely sorry that you experienced difficulty while you were here. Our Front Desk team also has some wireless...
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