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All 23 Salem hotels

Residence Inn Salem

3.0 of 5
640 Hawthorne Avenue SE, Salem, OR 97301
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Ranked #6 of 23 hotels in Salem
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72 reviews from our community

    Trip type
Traveller rating
    24
    29
    14
    4
    1
Date Rating
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

I stayed here recently to extend a business trip and visit friends and family. The room was OK, but smelled too much like Febreeze (like they were trying to cover pet odors). The breakfast room was so overrun and messy that I opted to eat out all three mornings rather than deal with the poorly stocked breakfast (while the staff... More

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Salem, Oregon
1 review
1 of 5 stars Reviewed 6 June 2013

terrible experience. Air conditioner was broken, management said it would be fixed, we complained, but no one seemed to be able to fix it. Room was 81 degrees, they did nothing except to say they were sorry. The hotel was all booked up, so there wasn't even another room to be substituted. Furniture is very shabby, not up to Marriott's... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
7 June 2013

We regret that we couldn’t get the air conditioner repaired immediately due to scheduling challenges with our vendor, and that we failed to communicate effectively with you to relocate your family after the first night. We trust that the new suite continues to meet your needs. We hope that your family is enjoying the experience with the Track and Field... More

Bellevue, Washington
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 28 May 2013

We picked the Residence Inn because it was convenient to the freeway as we were making our way to the Oregon coast. Our first impression of the hotel was good as the front desk clerk was very friendly and helpful. The room was spacious and had a kitchenette, but wasn't anything special. Breakfast in the morning was very crowded and... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
3 June 2013

Thank you for taking the time to complete a survey of our hotel. We trust that you had a wonderful time visiting the Oregon coast. We are delighted that you were able to stay here on your way to the beach. We thank you for your patience as our staff was working steadily to keep up with the needs of... More

Everett, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 22 May 2013

So unclean we had to pack up and leave. The light fixtures were dusty. Both beds had sheets that were visibly not clean. As I walked out of the lobby I saw a pill on the floor of the lobby and figured it probably had been there for a while and nobody probably cared. The staff was very friendly, but... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
24 May 2013

We appreciate your candid feedback about your visit with us. We have been able to address the details that you provided and were able to attend to the lobby area after the busy weekend that we had. We trust that you will give us another chance to “wow” you on your next visit through Salem. Thank you again for your... More

McMinnville, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 April 2013

This hotel is a new favorite of ours. The suites are spacious, very clean and have all the comforts of home. We stayed in a one-bedroom suite with a full size refrigerator and freezer, cooktop, microwave, soft comfortable bed and very nice flat screen televisions, to name just a few of the things that make this room great. There's even... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
6 May 2013

Thank you so much for your lovely comments about our hotel amenities that you mentioned. The full kitchens and larger rooms are what make us different from other hotels in town. I am sorry that the air conditioning unit was a little louder that it should have been, but I am delighted that you were still able to get a... More

1 review
4 of 5 stars Reviewed 21 April 2013 via mobile

Overall great stay. Phone woke us up at 6:30 a.m. for a wake up we didn't order. Bed was old feeling. Manager came to check out a noise complaint st 10 pm and found my wife, 3 year old and myself in bed. Kind of strange. Very good breakfast, pool, and helpful check in. Would stay again most likely.

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Michael S, General Manager at Residence Inn Salem, responded to this review
6 May 2013

Dear valued guest, Thank you for your recent feedback. We are sorry that your stay was less than you would have expected from us. We are delighted that you enjoyed the breakfast and the pool. Again we appreciate your feedback and trust that on a future stay we can deliver to you the level of comfort and service that you... More

Stanthorpe, Queensland
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 14 April 2013

Friendly Staff from the moment we walked in. Room was spacious and clean and warm. Well located and value for money with easy access to the Hwy and Salem. Staff were great, the wife had picked up a nasty head cold on our travels and they helped look after her with herbal teas and honey. Great Job.

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Michael S, General Manager at Residence Inn Salem, responded to this review
6 May 2013

We appreciate your kind feedback and are delighted that we were able to help your wife, who was not feeling well, with the use of our 24 hour coffee and tea station. If you ever find yourself in Salem again, we hope we can have the pleasure of accommodating you once more. More

Woodbridge, Connecticut
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 17 March 2013

The hotel is nice and clean, and the staff is very friendly and helpful. There's a market by the front desk to pick up snacks or a meal (frozen foods or soup). I was upgraded to a 2-bedroom suite which was nicely decorated and modern. The breakfast was better than average - cereal, oatmeal, yogurt, muffins and breads, scrambled eggs,... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
19 March 2013

We appreciate your delightful summary of our breakfast and appreciate your response about our nice and clean hotel, and friendly and helpful staff. If your travels ever bring you back to Salem, Oregon we hope that we can have the pleasure of accommodating you again. More

Corvallis, Oregon
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 14 March 2013

Nice place, a friend & I had a 2 bedroom suite at a very reasonable cost. The room was very comfortable, the wifi was fast & easy, and the breakfast was good. My only complaint was that the hot tub was about 2 degrees too hot but I know that's a personal preference. Yes, the freeway is close but you... More

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Michael S, General Manager at Residence Inn Salem, responded to this review
16 March 2013

Thank you for the great review and feedback of your stay while here in Salem. We are delighted that you were able to enjoy the spaciousness of our large two bedroom suite and the breakfast with all the wonderful choices that we offer. More

Roseburg, Oregon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 March 2013 via mobile

Loved our stay!! nice hotel, fun time in the pool. Staff provided basketball, tennis balls and Racquet so we can play outside on the courts. Great night sleep. Room on freeway side can hear the freeway.You are just minutes off I-5. A small fan cures that noise. 2 room suites very nice with kitchen in the middle hotel staff very... More

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Additional Information about Residence Inn Salem

Also Known As:
Residence Inn Salem Hotel
Residence Inn Salem Hotel Salem
Salem Residence Inn
Address: 640 Hawthorne Avenue SE, Salem, OR 97301
Phone Number:
Region: United States > Oregon > Salem
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Salem
Price range (per night): RM443 - 605
Hotel Class:3 star (3*)
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