Within 15min of arriving, we found old food in fridge, toilet overflowed, phone was not hooked up, used hand towel found in between bed and night stand. Front counter clerk seemed not to care. We were given a different room which wasn't much better, but at least no one's nasty used towel left behind. I requested a rollaway for my... More

The staff running around doing the landry, breakfast, shuttle bus and general 'keeping it going' are super and very pleasant but it was disappointing that the front desk staff didn't take very seriously a problem with ants in the room (in the carpet and in a sofa that badly needed replacing since the springs were gone and it looked very... More

I stayed at the Phoenix Inn in Tigard for one week with my girlfriend. The first night there, the faucet broke and we had to call the front desk to help. They couldn’t fix the problem so we did not have a running faucet in the bathroom sink. Luckily, they had a bar sink and we just used that. The... More

We visited on March 23. We have stayed at this particular PI a few times and each time have had only nice things to say. Check-in is fast and the attendant always very nice and welcoming. I wish I could remember the name of the lady who checked us in, she always does a great job. The pool was nice,... More

Booked this hotel via Travelocity under "Secret hotel" with a 3 star rating on a last minute decision to pass thru Portland. Since the reviews by TripAdvisor have a 4/5, I booked it immediately as the price was right. I've never heard about Phoenix Inn. Upon checking in and met by a helpful front desk with free cookies for my... More

We called ahead and Heather at the front desk made our stay 100% perfect! She got us the room we wanted treated us great and is a great employee. The breakfast was good, the room quiet and we could not ask for more.

This is a great value for the price to stay compared to other hotels in the area. The room was clean, the breakfast was great and the check in out process was extremely fast. The location also has quick hwy access with some good surrounding restaurants.

We arrived around 9pm check in was quick. The room was adequate but wall paper was peeled in some places-not a huge deal. We found 2 of the towels were severely stained and had to call down and went to front desk to pick up new ones. Then the toilet was clogged and flooded the room. We had to change... More

This hotel is roomy, quiet and in a great location. Conveniently located near Washington Square Mall, restaurants, shopping...etc. Our room on the 4th floor faced the courtyard. Dan, the nice gentleman on the front desk, was nice enough to transfer us bec. the first room we first had was facing the road. Our toilet clogged and once again, Dan came... More