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Extended Stay America - Philadelphia - Bensalem Condominium Reviews, Bensalem

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All 2 Bensalem accommodations

Extended Stay America - Philadelphia - Bensalem

2.5 of 5
3216 Tillman Drive, Bensalem, PA 19020
Hotel amenities
Extended Stay America - Philadelphia - Bensalem
11 traveller photos
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Ranked #1 of 2 Speciality lodging in Bensalem
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    42
    8
    5
    4
    5
Date Rating
Greenbackville, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not as good as Ratings”
3 of 5 stars Reviewed 30 May 2013

I picked this hotel because of it's high ratings. For the price it was not what I expected. Specifically there were dirt spots on the floor, the bath tub was dirty and the bathroom sink was slow draining. Aside from that the room was comfortable and well equiped.

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
31 May 2013

Pete - I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that the entire team is striving to improve our processes in order to ensure your experience is not repeated. Thank you... More

Bladensburg, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Decent place for the price”
4 of 5 stars Reviewed 29 May 2013

Nothing spectacular about the room. It was pretty basic. The bathroom was tiny. two people in the bathroom at the same time was not possible. We were only there overnight so the kitchenette was not of any use to us, but I guess if my stay was longer it would be a plus. The front desk staff was outstanding! Very... More

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
31 May 2013

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a few issues at our hotel. To uphold our company's high standards, we will strive to improve our processes and offerings. Still, I am... More

Stoughton, Massachusetts, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“all 5 star ratings are fake”
1 of 5 stars Reviewed 27 May 2013 via mobile

this is my third stay at extended stay america. this one in bensalem is by far the worst of all. the room is very dirty and no room service (they have it once a week). everything is dated. the bathroom is so dirty and tiny, i do not want to put my feet in.the breakfast is a joke (muffin is... More

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
29 May 2013

Peng - I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not 100% satisfied with your stay at our hotel. Regardless, I can assure you that the reviews posted to our TripAdvisor's property page are all valid and written by... More

Skokie, Illinois
1 review
“Exceeded expectations”
5 of 5 stars Reviewed 18 May 2013

I made reservations for this hotel by mistake and was very upset. (Used wrong button on Priceline.com web site). When my wife and I arrived at hotel I was very pleased with clean room, clean bathroom and a very quiet area (it is the most important for me). Front desk people were very friendly and helpful. I feel this hotel... More

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
20 May 2013

Len - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay and truly enjoyed your clean, quiet room. The staff and I truly enjoyed having you and your Wife visit with us! Thank you again for sharing your experience with us.... More

Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean and Refreshing”
5 of 5 stars Reviewed 21 April 2013

I must say that this is one of the cleanest hotels that I have stayed at in the last few years. I only travel, maybe once or twice a year. I have read the reviews and was not dissapointed. From the time I walked into the door and was greeted at the front desk, I was treated like royalty. The... More

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
24 April 2013

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that our staff was exceptional. It means a lot to us all to receive comments like yours. Once more, thank you for posting your review. We look forward to having you visit with us again in... More

Philadelphia, Pennsylvania, United States
1 review
“The Best”
5 of 5 stars Reviewed 1 April 2013

I love this freaking hotel, been here twice in less than 3 mnths. And coming back on the 26th of April for my birthday. LOVE LOVE LOVE YOUR HOTEL :)) ! Josh is amazing as well, I need to put my application in as well lol !

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Manager-TOH, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
5 April 2013

Carly, Thank you so very much for your glowing review of Extended Stay America Philadelphia - Bensalem. Whenever I read comments like yours it always gives me such great pleasure especially the service you received from Josh. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to... More

Bridgewater, New Jersey
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Disgusting; Atrocious;”
1 of 5 stars Reviewed 27 March 2013

Don't stay here; From the moment you walk in the front door you realize that this is a truck stop with bedrooms. The smell, the grungieness, the cheap construction, the people that stay there. We started hearing "banging"noises upstairs at 1am and called the front desk - the guy said "it's probably just the pipes -go back to sleep!" At... More

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See 3 more reviews by njhome4u for Bensalem
Manager-TOH, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
29 March 2013

I recently received a copy of your review of the Extended Stay America Philadelphia - Bensalem. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

Harrisburg, Pennsylvania
1 review
“great place to stay”
5 of 5 stars Reviewed 27 March 2013

buisness traveler has clean facility and a great staff will return local resturants nearby within walking distance quiet location short commute to downtown phila internet avail fitness room and the best grab and go breakfast just a short drive to a casino and other attractions

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Manager-TOH, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
29 March 2013

David, I would like to personally thank you for taking time out to write about your positive experience at our Extended Stay America Philadelphia - Bensalem. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

Philadelphia, Pennsylvania
1 review
“Diamond in the Rough”
5 of 5 stars Reviewed 18 March 2013

Compared to the Marriott residential hotel, Extended stay America, Bensalem is absolutely wonderful. The price was very reasonable and the amenities are great. The room isn't the biggest but big enough for two and with the kitchen we saved even more money because we were able to cook. The free wi-fi, free Parkin, and complimentary breakfast are all bonuses other... More

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Manager-TOH, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
29 March 2013

Stacie, Thank you for taking your valuable time to write such a nice review of you r recent stay at our Extended Stay America Bensalem location. We are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate and the comforts of home. It would, of... More

Key West, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great place to stay!!!”
5 of 5 stars Reviewed 18 February 2013

I very much enjoyed my stay, the staff was excellent. When I needed some toothpaste and a razor I forgot, they brought to my room within minutes. The were very helpful with places to eat and visit. The manager Sharon, she was so awesome. Very knowledgeable about the area and most gracious and patient with directions. It was very clean... More

Was this review helpful? Yes 1
Manager-TOH, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review
12 March 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Philadelphia - Bensalem. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

 
 
Extended Stay America - Philadelphia - Bensalem
Extended Stay America - Philadelphia - Bensalem
4.0 of 5 stars 64 reviews
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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
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Extended Stay America - Philadelphia - Horsham - Dresher Rd.  
Horsham, PA
4.5 of 5 stars 16 Reviews
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Additional Information about Extended Stay America - Philadelphia - Bensalem

Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
Address: 3216 Tillman Drive, Bensalem, PA 19020
Region: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality lodging in Bensalem
Price range (per night): RM302 - 471
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Philadelphia - Bensalem
3216 Tillman Drive
Bensalem, PA 19020
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