The location, staff, and atmosphere make this a must stay for us. This time we stayed in the front section, a little older, but very clean and nicely appointed. Rate was good for the time of year. Attached restaurant always is another must visit. More

We stay at the Bird in Hand Family Inn at least once a year. This time was no different than other visits. The hotel is conveniently located off Rt. 340, yet away from the hussle and bussle of Rt. 30 where all of the outlets are located. There is a wonderful mini-golf and petting zoo on the property as well... More

The Smucker family owns several motels in the area. The Family Inn is the largest. It and all their properties are immaculate with the most gracious employees.A sumptuous Amish buffet is right on the property. Though we were there in the early spring their indoor pool was open. An Amish Farm tour is included with your room. It is 2... More

The front desk staff were friendly and exceptionally helpful. The room itself was large, extremely clean and well ordered. The bed was comfortable. (One person in our group said that she prefers softer mattresses. But I prefer firmer ones.) The only thing that I would change is the lightbulb in the floor lamp over the small table. Since this would... More

I love the BIH Family Inn. It has an indoor pool, and the friendliest staff anywhere! (And I do mean, anywhere). I stay here a couple of times a year when I go out to Lancaster for a weekend away. The rooms are immaculate, but a little bit dated. If you're looking for an amazing room, this isn't it. However,... More

A mini-vacation...check in was quick and efficient....lovely room out front in the 'old' building. Room had a comfortable king bed, tons of throw pillows and a sofa bed. The room and bathroom was very clean.. towels were soft. Would have liked a bit more water pressure on the shower. One day the maid forgot pool towels and we called to... More

We have stayed here many times. Rear building is newer and a bit nicer. Indoor pool is in rear building also. Rooms are always clean and basic. Not exactly five star but meets the need in a nice location. Never had any issues here over the many years we have stayed. All depends on your standards and what you are... More

I stay here every time I go to Lancaster, and I have noticed great improvements. They now have a fire pit which they have every Thursday night, which the owner always goes to, to talk to the guests personally. You can reserve it for drops, with smores available. They have 2 indoor heated pools, and one very large outside pool.... More

close to all attractions but off busy highway, clean typical motel room, large indoor pool and great hot tub. Our rate included breakfast which was definitely a few steps up from typical fare. We were 2 couple in fall season so didn't use outdoor facilities, but seemed to have lots of amenities for a family visit. would recommend and would... More