We were in PA to shop and based on the reviews on here, decided to go with this Hampton Inn as the reviews were excellent. However, we have been a bit disappointed with the experience. Our first problem was that we specifically reserved a king junior suite. Part of our plans for the weekend was that I could visit a...
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Thank you for the compliments on our cleanliness, and I know the breakfast staff will get a kick out of being called a "hoot". I do want to apologize for the confusion with your reservation; if you do not receive the room you reserved, your stay is complimentary according to our 100% Hampton Guarantee. Please contact me directly so I...
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We had a lovely spacious king room with a delightful view overlooking the town and distant hills. The staff was friendly and helpful. Breakfast included make-your-own waffles, scrambled eggs, sausages, hot and cold cereals, biscuits, Danish, fresh fruit and beverages in a cozy breakfast area complete with working fireplace. The hostess was especially welcoming. The only criticism we had was...
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Thank you so much for calling us "excellent" - a commitment to excellence is what our Team makes everyday! You are among the many Guests who appreciate the magnificent view - as a matter of fact, the local news station put a camera on our roof to show the weather in the valley from that beautiful vantage point. I am...
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Good experience from reservation to check out. Accommodated three people in one room with a roll in bed. Perfect location for exploring Lancaster and the beautiful countryside.
Breakfast only so-so with very salty oatmeal and lots of garbage due to amount of stryrofoam and plastic used.
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I am so glad you enjoyed our location. I too agree that it is perfect - just north of Lancaster and a few miles from the Pennsylvania Dutch Countryside. I hope you took lots of pictures!
I am sorry you were disappointed with our oatmeal. It's our latest addition to our all-you-can-eat hot breakfast with eggs and make your own...
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The hotel has a room for people who use a wheelchair on the second floor with the only window facing a cement wall with no view or light. Cost is the same as other rooms, but if you you use a wheelchair you will not be able to see out the window. Their "suites" are not as large as a...
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I am disheartened to hear of your disappointment with our hotel, but I am also glad you let our front desk staff and executive housekeeper know so that we could honor our 100% Hampton Guarantee for your stay. They removed the charge for your night's stay per our Brand's commitment to Guest satisfaction. I researched your reservation and spoke with...
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From the time of reservation until we left, the service was outstanding. The two ladies at breakfast would keep the entire breakfast area clean and filled to capacity with food. They were literally running around the entire 4 hours that breakfast was available. Mints were provided to us each morning as well as coloring pages for the kids. The hospitality...
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Wow - "best" and 'ever" in the title - what a great compliment! I am glad you enjoyed our hot breakfast - it's our best amenity and it's FREE for all of our Guests. I will make sure to put your comments in my hotel newsletter - our breakfast Team will appreciate the special recognition for their efforts in keeping...
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What makes this hotel better than good is the service. The front desk was more than accomodating. They were helpful and attentive...pretty unusal nowadays, huh? The hotel was quiet, and in a perfect location.
However, I did not sleep well. The Auto Heat went on and off throughout the night. It was like someone groaning next to me.
If I...
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Thank you for your review - my Team will appreciate the recognition for what is indeed unusual in most places- but we don't think "helpful and attentive" should ever go out of style - especially at a hotel! I am glad you enjoyed our location, which we agree is perfect along charming Main Street in downtown Ephrata, but still close...
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Hotel was very clean and staff was wonderful, We asked them for a recommendation for dinner and they told us about Johnnys Steak House( a local spot) and they were right. It was one of the best meals we had. We will be going back for sure!
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Sounds like you made TWO great choices on your visit! Johnny's Steakhouse is one of my personal favorites (I hope you had the garlic mashed potatoes with your steak!) and its sister restaurant in the same building, Kyma, is an excellent choice for seafood lovers (they also serve Johnny's steaks) and should be on your list when you return. Thank...
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My work, as a writer, photographer, keeps me on the road through much of the year. The majority of places where I stay fall into the category of “okay”, a few fall into the category of “awful” and fewer still reach the highest level of true excellence. Sadly, I’ve come to believe that few owners/managers of hotels fully appreciate the...
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I must say that this is my favorite review of all time. Thank you for taking the time to write such an eloquent, detailed review from the perspective of a seasoned traveler. I too believe it's the "staff, not the stuff" that makes a hotel a great place to stay AND work, and I am so proud that my Team...
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My husband and I spent one night at this location and found it to be wonderful in every way - from making the reservation, to the cost, to checking in, to the cleanliness and comfort of our room and even checking out. Every employee we interacted with was warm, friendly and helpful - great customer service makes such a difference....
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I am so glad to hear you enjoyed your overnight getaway! I am very proud of our remarkable Team for taking ownership of outstanding service every day - they will be pleased to hear they were recognized in your review. Be sure to check our website for special overnight packages so you have an "excuse" to come back!
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This is by far the most outgoing group of Hampton Inn employees we've ever come across. Greeted us every time we walked in the lobby or got off the elevator. Several employees buzzing around the breakfast area. Hotel was a typical Hampton, well maintained. The only negative was the box spring was beginning to show some where, a little on...
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With almost 2,000 Hampton Brand hotels in the world, we are honored you called us the "Friendliest Hampton Ever"! Thanks so much for recognizing our engaged and wonderful Team. We are certainly blessed to have them!
We will keep a close eye on our box springs for wear; as a newer hotel we always want our Guests to experience the...
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