I am so sorry to hear that you had a disappointing stay at our hotel. Unfortunately, as you noted, we do not have all rooms equipped with microwaves and refrigerators. This is something that we are working toward, and hope to be able to provide in the future. Thank you for the compliments regarding the staff; I will make sure... More

Thank you so much for the comments regarding your recent stay at our hotel. I am happy to hear that you had a pleasant stay, and that our staff did a good job of taking care of your needs. We hope that you will stay with us again in the future. Sincerely, Jennifer Reddinger, General Manager More

I am truly sorry that you had such an unpleasant experience while you stayed with us. I appreciate your taking the time to write a review; feedback is very important to us and we strive to provide the highest possible level of service to our guests. I am sorry that you were witness to a situation such as you described;... More

Thank you for taking a moment to write a review about your stay with us at the Fairfield Inn. We're delighted to hear that you had a nice stay with us and enjoyed all of our amenities. We appreciate having you as our guest and look forward to your next visit. Sincerely, Jennifer Reddinger, General Manager More

Thank you for the feedback regarding your stay. We do apologize for the experience you had. Your feedback is taken very seriously and will be used to improve our operation. We thank you for choosing Marriott and assure you this is not representative of what you should expect. If you find yourselves returning to the Erie area, I ask that... More

Thank you for taking the time to write a review about your recent experience at the Fairfield Inn. We are delighted to hear that our clean and comfortable rooms and friendly staff met your expectations. I am sorry to hear that the pool area left you disappointed, especially regarding the water temperature. We do strive to maintain a consistent pool... More

Thank you for sharing your experience, and I sincerely apologize for the inconvenience you felt while you were here with us. Your review is greatly appreciated as it helps us to improve our hotel. I am sorry to hear that your stay did not live up to expectations. We take the cleanliness and upkeep of our hotel very seriously and... More

Thank you for taking the time to write about your recent stay at the Fairfield Inn. I am sorry that your experience did not live up to your expectations. We take all feedback very seriously. Just to clarify one thing, the form that was filled out upon check in did not indicate that guests could be charged for running in... More

Thank you for taking the time to write a review about your stay at the Fairfield Inn. I am pleased to hear that you found our rooms clean and staff friendly. I am sorry that there was an issue with the rate that you had originally booked, but I am glad that you felt we did everything possible to ensure... More