We stayed here while relocating to Yorkshire and it wasn't cheap. We did have a huge bedroom for four and massive bathroom but it was all tired and old - not one piece of furniture matched. The bathroom was ancient. Cleanliness was ok though stains and chipped paint all over. Though the kids really enjoyed the breakfast!
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Dear Bililo,
Thank you for your comments.
Unfortunately, we have been unable to identify the date and duration of your stay from the information given in your reveiw and as such I would ask that you contact me directly either via email gm@craiglands.co.uk or by telephone on 01943 430001 in order that we may discuss your comments in greater detail....
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I attended a wedding on 19th May and booked to stay overnight. The room was very nice, clean and tidy. The service at the wedding was excellent with a great choice of alcoholic and non-alcoholic beverages on offer. Staff were very friendly, efficient and helpful.
I would definitely recommend this hotel.
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I was only a guest at a function and after 3 hours I was glad to get out of the place.There was no place you could get a drink of tea or coffee the only beverages available was at the bar. And that had a poor choice of drinks. I chose to have a Guinness and that was contaminated and...
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Dear Brian B,
I must state that I find this review to be both surprising and wholly innacurate in its content.
Your comments concerning the availability and selection of beverages within the hotel have no substance whatsoever. We stock a selection of five draft beers not to mention a full compliment of bottled beers, spirits & soft drinks. In addition...
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Paid for a room for one night , was discounted because we was attending a works event , room was cold tear in the bottom of bed covers , covered up with another blanket , went for breakfast was told they was no more juice because people had drunk it , I thought you'd cater for everyone especially when paying...
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Dear Melanie F,
Thank you for taking the time to leave your views. May I begin by offering my sincere apologies for what would appear to have been a less than satisfactory stay with us here at The Craiglands.
I have taken note of your comments and will indeed be addressing your points with my management team in order that...
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The hotel looks great from the web-site and from the outside, but from there on it goes down hill. The receptionist was friendly and efficient and gave us or key. Walking along the corridors you can see the hotel is tired in places, and this goes for our room as well. Dated with the dust to go with it ,is...
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paid for upgrade on groupon booking, room spacious and recently refurbished. However the mattresses were very uncomfortable. Lift was out of order, difficult for my less able mother. Breakfast buffet was excellent and staff very obliging. Public rooms very comfy. But they really must address those mattresses. Overall a lovely hotel
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Dear sandyberry,
Thank you so much for taking the time to leave your comments. It is always a pleasure to receive positive feedback concerning your time with us.
I am pleased to state that following the essential maintenance to our lift, it is now back in full operation. I can also say that your comments regarding our mattresses have been...
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We have just returned from staying overnight at this hotel following a wedding reception. On arrival we were directed to our room but on climbing the first staircase we got lost and were met with an unpleasant smell. There were no room numbers on signs to direct visitors so took us ages to find the room. Once there when we...
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Dear LUCYLOUHuddersfield,
Thank you for taking the time to leave your comments regarding your recent stay with us here at The Craiglands.
It would appear that we got it wrong in your eyes and for that I offer my sincere apologies. Having now had the opportunity to discuss the issues raised in your review with the team here, I would...
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We enjoyed a wonderful wedding day at the hotel,all the staff were very helpfull. The room was beautifully presented.The wedding breakfast was excellent as was the evening buffet. We stayed overnight and found the rooms very comfortable and clean .
Breakfast was very good with plenty of choice.
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Dear Ruth G,
Thank you so much for your fantastic review. It was an absoulte pleasure to look after you all at the wedding last weekend and I have passed on your comments to the team that was working on the day.
We would love to welcome you back to The Craiglands in the future and hope to see you...
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We arrived at 2 pm on Saturday 28 April 2012 and our room was ready for us. The room was clean and well appointed. The reception staff were helpfully and pleasant. The whole day was a beautiful experience with every detail of the service and reception carefully planned and executed. The waiting staff are fantastic and I must single out...
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Dear Bozzybear,
Thank you for taking the time to leave your comments, following Stephen and Richard's celebrations.
I am really pleased that you enjoyed your time with us here at The Craiglands and must agree that the organisation and detail for the event was superb. We can't take full credit for it though as I know both Stephen and Richard...
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I booked this hotel via a Groupon deal for my birthday. Our first impression of this hotel was that it looked ok, and certainly the reception area was quite impresssive. However, after we had climbed the stairs to our room (the lift was out of order when we arrived and was still out of order when we left!) and entered...
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Dear sde23sde,
Thank you for taking the time to leave your comments. I would like to apologise for what would appear to have been a mixed experience with us.
Having only taken up my role here last week, I am sure you will appreciate that I have a lot on my plate at the moment but I can assure you...
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64 Reviews
32 Reviews
32 Reviews
