Following my review of The Craiglands in December the new manager contacted me with an apology and the offer of a nights bed and breakfast to compensate my wife and I for our nightmare stay before Christmas and credit where it is due we had a great stay. We were given one of the refurbished executive suites and and assured... More

We were very disappointed with our afternoon tea, we had purchased vouchers but surely the point of the vouchers is to encourage people to go again - no way. The crockery was more suited to a transport cafe, the beef sandwiches were tough, the cakes had clearly been frozen and the waiter left a lot to be desired. The table... More

We booked here as we were attending a local wedding (not at Craiglands) and received a slightly discounted rate as we were block booking along with lots of other guests, including the bride and groom. The website looked great and when we pulled up at the beautiful hotel, expectations were high. Unfortunately on the walk from the car park to... More

there were issues with both the room and the bathroom. the valance sheet was dirty. the walls had splats up them from previous people. the bath panel was split the two shower heads were dirty. the room had not been dusted. we complained and the manager said thanks for letting us know we will pass your comments on to the... More

This was a gift from a family member - buyagift and we selected this hotel due to Ilkley looking quite nice. Ilkley is a nice place for shops and the local scenery. The hotel looks nice from a distance - quite grand but on closer inspection it is quite tired. Our room was a good size but a bit shabby... More

I had my wedding reception here and everything was perfect all the staff are fantastic Helen the wedding co-ordinator is Lovely and she made sure everthing was just how I had asked. The bar staff and resturant staff were also very helpful. we had quite a few children at the wedding and the staff made sure they were happy. The... More

After travelling for five hours, expected to be greeted at reception not ignored for at least four mins by staff, eventually acknowledged, and informed don't normally check in people so go to bar and I will find out if room ready.. bar deserted no staff, when they did appear had no idea how to pour a pint, if you want... More

Recently stayed here using a buy a gift voucher, working out at £50 a night bed and breakfast for the room which was good value, not sure how much room prices are normally. Paid in advance to upgrade to a superior room but disappointed on arrival as the room was very small, not like the photos on the web site... More

A very pleasant hotel which has undergone refurbishment since our last visit many years ago. Young staff who were friendly and welcoming. Our room was clean and had everything we required. Yes there were odd scrapes here and there but nothing to complain about. Breakfast was good with a fruit, cereal and a hot buffet selection. We had evening meal... More