I have just returned from a stay at the hotel and must say that the food was abissmal,as was the service in the restaurant.The staff were very polite and friendly and couldnt appologise enough about the food quality but there is clearly a problem in the kitchen. The shower and the bathroom in general was in need of updating
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Dear Guest,
Thank You very much for your recent review, and please let me take this opportunity to apologise if you feel the food during your recent stay was not up to parr.
As a Manager I do not shy away from my responsibilities and I will be speaking with the Head Chef immediately to ascertain what went wrong. I...
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Just back after a stay at this hotel,The staff were lovely & friendly when we checked in & they were very fiendly throughout our stay.
Parts of the hotel could do with updating,there was also a smell in the hallway where it has an extension almost fusty smelling.
We ate there & the food was ok, the meats seem to...
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Stayed tonight, poor service. Food not great for the price and the room...
Big cold room
Heater hanging off the wall
And to cap it all the tv does not work !
Conversation with the manager when I check out.
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Not sure why there are great ratings for this place, its probably a good place for a function. But the place is old and feels like a converted retirement village (although the retirement village smell is still there) sinks in the hall???
Rooms are not as good as the photos suggest and I had to blast the heating as the...
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Dear Guest,
Thank you for taking the time to write your review, we appreciate all feedback.
Firstly let me apologise if you feel your overall experience wasn't all you expected it would be. The hotel since it's purchase has been undergoing extensive refurbishment and I believe from your comments that you were staying in the slightly dated parted of the...
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Overall good, this is another converted big old house with modern extension hotel. It has nice grounds although it rained all the time we were there so we didn't venture out. Its very close to Redditch town centre, a short car ride away.
Reception is in the main large square hall with a bar beyond and two dining/function rooms to...
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Hi Jonathan,
Thank you for taking the time to write your review. I am glad you enjoyed your overall experience with us, but I am sorry you did not get the good weather during your visit.
I am glad you enjoyed your upgraded room, as we do normally allow these rooms to be occupied by guests attending a function in...
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THIS REVIEW IS BASED ON A STAY THAT WAS MADE LAST YEAR, AUGUST.
I want to write this now as looking a further reviews i feel it is needed.
This was a simple get away from our home town, we arrived at the hotel on the friday afternoon, we checked in, however they did not read the note we had...
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Hello Justin,
Thank you very much for taking the time to write this review, we appreciate each on it's own merit whether positive or not - as it gives us an opportunity to improve on our level of service.
Let me first give you an update as to where the hotel is currently. Shortly after your stay the owners identified...
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Booked a table for Sunday lunch. Arrived at 12.30 and were immediately struck by lack of vehicles in the car park. Went through to the conservatory (where we were the only guests) and ordered drinks - diet coke, G&T and Campari Soda. Few moments later a lady (I assume receptionist) came over and said there was a problem as the...
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Dear Guest,
Please accept my apologies for your recent experience with us during your Sunday Lunch visit to the hotel. I have looked into the situation regarding the staff levels in the kitchen on this particular day, and can inform you that unfortunately our junior chef had left soon after breakfast not feeling well, and Head Chef had broken down...
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we have always stayed at southcrest on our visits to birmingham....and have always found the staff polite and helpful...since the change of management we have found .the hotel and what it offers has been upgraded and the food is more plentiful..the rooms are clean and warm and the facilities i.e t.v and courtesy tray are adequate.over the years we have...
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Dear Guest,
Thank you very much for taking the time to write a review and your kind words. We are delighted you are happy with the changes being made at the hotel.
This spring will see even more services and facilities offered at the Hotel and hope this offers even more value to your stay.
Best Regards,
Tim Pryor
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Arrived late to a warm welcome from very helpful receptionists (Julie &Eve) .A hotel with a lovely feel about it , unlike the more expensive people factory premier inns. Clean hotel with good food and fantastic service throughout .
Highly reccommended
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I have written a letter of complaint about this evening as reqeusted by the manager and have not had the decency of a reply almost a month on, so i am posting a copy of my complaint letter here:
******************
I am writing to you in connection with last night’s “valentines delight night”. I am sure that this will not...
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