Like most, I stayed at The Renaissance, Heathrow, for one night only between a long, international flight and a connecting regional flight. Transfer from the airport via the 'Hotel Hoppa' bus was quite straightforward and convenient. The welcome at the hotel was very friendly. Reception was busy with arrivals and departures (flight crew have a dedicated desk) but my patience... More

There's something inherently purgatorial about airport hotels - panoramic views of barbed wire perimeters, hermetically sealed from fresh air by triple-glazing, people wandering around in a daze in different time zones - and the Renaissance Heathrow seems determined to live down to these expectations. For some reason it prides itself in the room literature on being one of the first... More

Fantastic staff who would always greet you with a smile and offer of help. They made the experience so much more than just a 'hotel' - I cannot speak more highly of the friendly staff!!! If you're into "plane spotting" this is the place for you with Heathrow's runway's right outside your window. This said, the triple glazed windows meant... More

Have stayed here many times work places me here. I would not choose this hotel if I had the choice. First room air con sounded like car was running second was no more than a cupboard at back looked into a brick wall g077! No mobile signal no iPad signal eventually moved to upper floor. Staff nice but why should... More

Very ordinary looking but serves the purpose of being close to the airport if that's what is needed. Takes an hour to get to/from central London using the underground from Heathrow. Service is good - better than you might think when initially seeing the place. Small functional clean rooms. Mine had a horrible view of the inner roof. Many have... More

stayed in hotel prior to trip away, service and reception second to none and helpful, for us the pluses were large room, good room service and starbucks which was open at 5am prior to flight, better than many of the airport hotels I have stayed in ( almost all now) and would certainly stay again if at heathrow negative points... More

The positives about this hotel are that it's quite close to Heathrow's terminals 1/2/3 and that the beds are good. The staff is pretty friendly, the entrance looks good but then the rooms are just.... average. Not something I'd rate 4 or 5 stars. Supposedly there are rooms with a nice view of the runways but I stayed in a... More

We stayed here for one night prior to our relocation to the US. It is a quite dated property with a long walk from the lifts to the rooms and average food. The room was very small and dated with a mini bar from our 1975 The staff however work really hard to give a great welcome and good service... More

On arrival, there were quite a number of coach parties outside about to enter the hotel as well as flight crews from Heathrow. Despite this busy arrival time, staff were deployed in the lounge assisting, directing and welcoming guests. In these circumstances it would be natural to fear the worst but this feeling was unfounded. Perhaps the view should have... More