We stayed for one night in a family room with sea view. There's a lot to like about the Polurrian - Polurrian Bay and Mullion cove makes for a fabulous and readily accessible location. We'd been well warned by email about the building work that meant the best views in the lounge weren't accessible - when that's finished a lot...
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This hotel is not only set in a wonderful position overlooking the bay but serves excellent locally sourced food. We had a most relaxing Sunday lunch complete with papers, large relaxing sofas and a superb menu.
There is also a delightful spa which is very child friendly and where, like the rest of the hotel, very friendly staff look after...
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Hello Alan
I am delighted you enjoyed your meal. Our fabulous Vista extension opened this week so I hope you'll be able to come and see it soon.
We appreciate you taking the time out to write a review - thank you very much.
Kind regards
Paula
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My husband & I stayed just one night at the hotel unfortunately! It was a very special occasion as I was to be a torch bearer the next day - the hotel & staff just added to this. They remembered why we were there & asked about it as we checked in. We had a fabulous room, the lounge was...
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Hello Nena71
Thank you so much for posting a review. We were delighted to help on your special day and look forward to welcoming you back for a longer stay very soon.
Kind regards
Paula
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Food was great view was amazing apart from that we were very dissapointed long waits for drinks no bar front of house didnt seem to know what they were doing average rooms but clean the village pubs were great. Everyone we asked about the extenson couldnt tell us anything ( menu or capacity wise ) as a hotel owner it...
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Hello Oxfordtwo
I was very concerned to read your comments.
We are always looking to improve and believe we do have steps in place to get us where we want to be but we are interested in discussing your concerns in more detail . It would be very useful if we could discuss your feedback and I would be grateful...
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We stayed in February as a family of 4 with 2 children under 9. The hotel was very quiet, I think there only about 15 guests while we were there. Although that should have meant that service was swift, it was actually often pretty slow, and you suspected that the staff were not very experienced in the main.
The positives:...
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Hello Matt
Thank you for taking time to post a review. I am delighted that overall you enjoyed your stay with us and look forward to welcoming you back.
The issues you raised regarding service and menu are being addressed and you may know from my response to an earlier review that Helen, our Food and Beverage Manager is getting...
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The sea view room was brilliant out of one window. Unfortunately there were workman on a new conservatory roof at room level so one curtain was permanantly drawn between 0800 and 1700. We were not pre warned of this ongoing work prior to our arrival.
The restaurant had a superb view across the bay. However the service was poor. We...
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Hello Exeter George
It is disappointing to see your comments regarding the Vista extension as we tried to keep guests informed about the work. I hope you raised this during your visit as we always ask guests to let us know if work is intrusive so we can do something about it. The project is now just a few weeks...
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Such a shame as has great location - the menu is all wrong , they need a new chef with some modern snacks/ bistro ideas to tempt non residents and locals- very quiet over Easter with no atmosphere...
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Hello Stuart H
I am sorry you do not seem to have enjoyed your Easter stay with us. The lunch and evening menus have beeen redesigned and we launched them on Friday.The menu and the food have been well received by residents and locals so maybe we can tempt you to visit again.
Kind regards
Paula
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Looking for a well deserved Easter break, in a beach side hotel that had a Spa and suit a family of 4 including a 14 and 16 yr old, Pollurian seemed to tick all the boxes, Booked 1 superior sea view room and 1 twin sea view, did not recieve a confirmation email so emailed hotel, replied that rooms booked...
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Hello
Thank you for taking the time to post a review. I am pleased that following a poor start with the room mix up you were happy with the adjacent sea view rooms. It was no trouble for Peter to arrange your spa sessions and I know he was delighted that you enjoyed the pampering.
We all look forward to...
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We have just returned from a 5 night stay at Polurrian and I wish I was still there ! We had a gorgeous superior family room which had 2 good sized bedrooms with breathtaking views of mullion bay. The hotel has been tastefully refurbished in high quality furniture and decor. The service is absolutely fantastic, nothing is too much trouble...
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We booked to stay one night but ended up staying two! The hotel has a great spot overlooking the sea. The room we had was an inland room, it was really nice and specious.
It a nice place for anyone who likes walking etc and great for a young family. There is a leisure centre and spa which is small...
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