We stayed there on April 10 & 11. Dispite the reviews we read on Tripadvisor the location got us across the line and I must say we were very happy with the room. It was large, well furnished (inc Flat screen TV) and very clean. Bathrooon to be honest was a little tired but very clean with plenty of hot...
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I have had many meetings and conferences here and it is very suitable for business and commercial use - you can bring a team of people for a conference and they will be thrilled with the location and nearness to the beach.
It has no pretensions though to being a 5 star beach resort - it probably needs updating and...
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Booking and check-in were straight-forward. They allowed us to check-in slightly early which was great as we had an afternoon wedding in the area. Location is handy. The rooms are furnished much like any other motel room (nothing fancy or special), but they were clean. We also realised a few days after our departure that we had lost an item...
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Dear Katrina_Jake
Many thanks for taking the time to provide some feedback on your recent stay at Country Comfort Terrigal. I was happy glad to see that we were able to provide you with an early checkin so you could get ready for the afternoon wedding you were attending. The Team and I look forward to welcoming you back to...
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Comfortable enough but very dated. Rooms need regular airing out as there is a terrible stale smell that hits your senses when you open the door. Cobwebs on the ceiling...makes me feel nervous! Bed is comfortable enough, bathroom needs a a refurb badly. Grouting needs a good scrub! Ocean view across the road is lovely! Overall, good enough for an...
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Dear FlipOz
Thank you for submitting your review of Country Comfort Terrigal and you feedback in relation to your experience whilst you stayed with us. Whilst we have an aged property the team and I strive to maintain it to the highest levels and encourage our guests feedback both positive and constructive.
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Location is great with some rooms having ocean views. The room we had was very tired and really needed to be modernised. The master bedroom (up two internal flights of stairs) had a very comfortable bed but the bedside lamps had broken falling off lamp shades, a very out dated TV with no remote control and hard to find manual...
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Dear Happy Travellor01
Thank you for taking the time to provide feedback on your recent stay.
I have shared your feedback with our housekeeping and maintenance teams to assist in ensuring that we are able to meet the expectations of our guests.
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I was compelled to read some reviews on this place after experiencing cold showers. COLD SHOWERS!! Also Hotel Network customers beware. They denied I had a booking even though I checked my email later and found the booking number confirmed long before I arrived. Look elsewhere..
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Dear TimC
Thanks for providing your feedback on your stay with us.
With reference to your feedback in relation to your booking it had been forwarded to the hotel via email during the day of your arrival. However there were some technical issues during that time with the migration of our emails from one platform to another. I also note...
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Pros: 1) Location.Close to the beach. 2) Friendly staff. Very helpful and kind. 3) the room we stayed was quiet and in the morning we could hear the singing of birds.
Cons: 1) The facility was a in need of a renovation. Specially the bathroom. It's very old. 2) I killed a cockroach in the room. I know it happens,...
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Dear Eric890
Many thanks for taking the time to share your experiences and providing some relative feedback. Feedback such as you have given allows us to contiunue to strive on improving our customers experience.
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Major plumbing issues. Dripping taps. Cold showers. Rooms not serviced properly. Upon arrival found vanity dirty and dirty crockery and cutlery. Bar fridge had a yellow - stained dirty ice tray. Took our own ice cube tray and it still hadn't frozen after 36 hours. Porterhouse steak that we had taken had gone off in the fridge and had to...
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Dear Karen M
Many thanks for providing your feedback on our property and your recent stay. It appears that we haven't met your expectations on your stay with us. Let me assure you that the feedback you have provided is in the process of being investigated and actioned. Feedback such as you have given, assist's us in striving to improve...
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Stayed here on a work trip, looks nice form the outside, but very sad inside. My room smelt like it hadn't been opned in some time. Several of my colleagues rooms were unclean. I could hear the person in the next room snoring and going to the bathroom.
Great location though - I walked into Terrigal for breakfast and that...
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Dear Justolly
I am very disappointed to read about your negative experience. The issues raised
are currently being investigated and I would welcome the opportunity to discuss the
outcome with you personally.
I am able to advise that we have recently purchased new linen that is being distributed throughout the property.
Thank you for taking the time to provide us...
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We were meeting friends in Terrigal for a reunion dinner and wanted a reasonably priced motel to stay. Remembering the excellent old Cobb & Co Motel, now the Country Comfort, we thought this would be an ideal place to stay.
On arrival the motel looked the same as we remembered being very attractive clinker brick with lovely grounds and pool.However...
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