Husband and i were given this weekend away by our daughter - lovely idea but the reviews freaked me out. They were mostly quite damning but we went anyway and were pleasantly surprised. Staff at the desk were always lovely and helpful but yes, we did have to carry our bags up the stairs to our room. That didn't damage... More

The name of this property should be EL Lago Waters Motel and caravan park. This is not really a resort. We saw the 'resort' rooms and we asked if we could be moved. We then got a two bedroom apartment which was better but it was all motel style. It was ok, cleanish, but our bedspread had two cigarette burns... More

After booking El Lago, I decided to look on tripadvisor. There were some terrible reviews which coaxed me to cancel the booking. As it was non refundable, I decided just to go anyway, expecting the worst. Upon arrival, the place looked really nice, and the location perfect, right on the water and within a 3 minute walk from the main... More

Where do I start?? My husband and I went for a quiet, romantic weekend away. On arrival our first impression before entering the "resort" was that it looked run down. On meeting the front counter staff we werent greeted with smiles.. Ok, so its going to get better right? NOPE! We went up to our room via the stairs -... More

We stayed two nights, in a clean, comfy room with balcony overlooking the pool. A nicely chilled bottle of wine was waiting for us, which was very welcome! We found the staff to be really friendly, the receptionist was more than happy to assist with directions and answer any of our questions. The catering staff were happy and friendly at... More

I recently booked a three day stay over the Australia day long weekend for $710 for 2 adults and 2 children due to the bad weather conditions I rang them to deffer the dates of stay to the Easter long weekend the staff replied "yes sure that is not the problem I'm really busy at the moment. i"ll ring you... More

We paid $300 a night for upgrading from El Lago tourist park to this one, for 5 people, thinking we will receive much more, few things we did not think off, to check before we paid: It felt like we were staying at the Motel not Hotel. Good + Customer service at the reception is polite + great balcony +... More

This hotel is looking very tired in all areas. I shared a room with my 2 grown kids. The bottom of the bathroom door was coming apart and so it could not be closed. Privacy in the toilet is essential even with family. When I informed the desk they already knew about the problem? When I asked them for a... More

The location is fine,right on the lake front. Rooms are quite small,however they are quite clean and comfortable,we paid for one night and I thought it was way overpriced. They are quite basic,little fridge,kettle but no kitchenette.Some channels on a small tv with foxtel but not a great range. The pool area is very nice but get ready for stairs,if... More