We were in the Lancaster area for a USTD dance competition; myself, my daughter, my friend her two children and one is special needs. Starting with the moment we got to the hotel the eslcaltor was not working and we were not able to access the elevator the doors were locked because you had to have a key. Thus making... More

I stayed in this Hotel in this pass weekend Jan the 19th, it was like trash field, out side , an in side.the personal very unfriendly!! specially the service I got when we check in on this pass Saturday at 7:30 Pm . The sink was not working I had called several times , we left , and still not... More

I had to leave the hotel because there was a MOUSE in our room. I left the hotel in one minute and asked for the refund and the manager said that they do not do refunds. I called him and he is not answering now. I contacte Lancaster's Health inspection and Licences department so they can close this hotel.

hotel brunswich ,they had mice everywhere in the hotel ,i was check in i saw roaches around the front desk, when youcoming thru the groundfloor all you see is dark, dirty carpets,escalator dont work,restaurant closed,and the continental breakfast, half gallon of milk,2 sliced of bread ,no butter,a dirty coffee maker,and a nasty toaster, beside they dont have no computer system,just... More

I booked just one night here for a quick family trip. When we arrived a few minutes after the reservation was made, the the entire place loooked dark and dingy. The escalator didn't work, and the girls at the front desk didn't look professional. There were 2 young girls and an older lady who were dressed like they were in... More

As soon as we walked in the front sliding doors a mouse came running out at us... we go to check in and we get to our room someone is already in it... we get a second room and its not cleaned ... It took the girls at the front desk 15 minutes to find us a clean room that... More

We arrived to a dirty hotel where the escalators didn't work. We were told one broke awhile ago and was never fixed and the other they shut down for the winter to save energy. Non of the staff were in uniform so we didn't know who was really working there or who was off the street. We were told they... More

Apparently the Hotel has been undergoing some remodeling, which began on the top floors and is working it's way down. I was on one of these upper floors and had a very good experience, both with the quality of the room and the staff. I was in town for a conference at the convention center which is only about 3... More

A group of people went to this hotel to be at the same place since we were all attending a conference. We went through a few rooms each before we got one that was not too bad.It was very DIRTY and we never had clean towels if we had towels at all it was because we asked at the desk... More