Not sure if customer service is high on this hotels list but after my recent convenersations with the front desk I am beginning to get concerned about my upcoming stay. Very blunt, unpleasant and a dont bother me type attitude. After reading some of the comments here I hope I wont be doing the laundry for my room and cleaning...
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Hello,
First I would like to apologize for the phone conversations you had last week with one of our staff members. Please let us know the details. You can message me here on Trip Advisor or call the hotel and as for Nicolette. As for your stay, I hope it went well.
Thank you,
Nicolette
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I have stayed at several Country Inn and Suites. The room layout is always great (1 BR suite with 2 queens + 1 queen pull out couch in the 'front'/living room), and the breakfast is generally decent. This property was the least impressive. The room was tired, with a stain on the couch, the desk showing wear marks, and dirty/old...
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Hello and thank you for your review!
I apologize for the displeasing things that you mentioned such as the room condition. We are slowly working on renovations. Hopefully the next time you come back we can meet or exceed your expectations!
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I wish there was a rating a could give this hotel somewhere slightly below average but not quite poor. The hotel looks promising from the exterior, however, you will immediately see upon entering that this property is significantly overdue an overhaul.
The staff wasn't overly friendly or rude. I was not "wowed" by anyone, however, I did not feel unwelcome....
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Hello,
Thank you for taking the time out of your schedule to leave us a review.
We are in the process of updating our rooms, and I apologize that your room was not up to par. All of our updates should be completed by May-June of this year, and I hope you will pay us another visit.
Thank you!
Nicolette
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A clean and comfortable hotel, with friendly staff. I would certainly stay here again.
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Thank you for taking the time to review our hotel! It's always great to know that our guests are happy during their stay with us. This spring we will be changing a few things in the hotel, so please come back to visit us again!
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We checked in for one night, our room was ready, the staff was pleasant, it was what we were expecting. We booked here because it was a little cheaper than the other ones in the area. Some of the rooms are a little dingy, and the bathrooms need updating, but they have been clean in our experience. We used the...
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Hello,
Thank you for taking the time to review our hotel. We will be getting new duvets and blankets for our beds in March, the new Country Inn design, so please come stay with us again!
Thank you!
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Our family was visiting relatives nearby. We have stayed at several hotels in the area and this one is now our favorite for the price. This hotel offers a nice suite with private bedroom. So I got work done using their complentary Internet while the family slept. The road seemed flooded but then again there were signs that there was...
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I titled this review " Best kept Secret " because this hotel is nestled away from the hustle bustle like most hotels. The staff is friendly, rooms are well kept, reasonable rates, and I always look forward to returning. I travel allot and I recommend this Hotel to anyone, just save room for me when I return.
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Dear Mr. Bud:
Yes, we will definitely save your favorite room for you for your next stay! Cannot wait to see you again!
Nicolette McBeth
Director of Sales
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Just a few miles off the PA turnpike. The road was flooded, which looks like a permanent condition, but the hotel was clean and comfortable. We asked about food delivery and the girl at the front desk didn't think there were too many places nearby. There were several pizza and Chinese places near the exit though, so we just went...
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Thank you for writing a review on our hotel. We are very glad that you enjoyed your stay, and we hope you'll be back in the area to visit us!
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although tucked away on an industrial road, this hotel met all expectations - efficient and helpful reception staff, excellent room, free wifi/internet. breakfast.
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Thank you for taking the time to write about us. Please come visit us again soon!
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I went to the Hershey area with my husband and 15 yo son. The prices to stay right at Hershey Park seemed ridiculous to me. I booked this hotel after reading several reviews and was not disappointed. The hotel is approx 20 min away from Hershey Park. We got a 1 bedroom suite. It was perfect for us as my...
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Thank you for your review. I remember you and your family because I was the one who checked you in. We are glad that you had a comfortable stay with us and we hope to see you in the future!
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