Nice hotel, pretty much what you expect from an Embassy Suites. Rooms were clean but a little old, you can tell they are trying to renovate upgrade them. My suite had 2 flat screens but they weren't really high definition. Breakfast in the morning was good, lots of choices and very fresh. Managers reception at night was OK, not much...
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Thank you very much for taking the time to comment about your stay at our property. I am extremely pleased that you recognized our continuing efforts to update our hotel. We hope to have the opportunity to serve you again very soon.
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Stayed here for a business meeting. The room was quiet, clean and the HVAC worked well. The complementary breakfast was very good. The evening managers receiption was good, the food was okay.
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Thank you for your feedback. We are pleased you enjoyed your stay and hope to have you stay with us again very soon. We are also very happy that you enjoyed an excellent experience in our restaurant and manager’s reception.
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I have stayed at this property several times - i am a Hilton guy.... In the Valley Forge/King of Prussia area there are a number of Hilton Properties. The ones i have used are all in the same general catagory. The staff is fine, actually quite good, but the properties could use a bit of a cliean up. This property...
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Thank you very much for taking the time to comment about your stay at our property. We do apologize that you were not 100% pleased with the guest room. Thank you for taking the time to recognize the helpfulness of our staff. We appreciate your feedback and look forward to serving you as a return guest.
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Stayed here for 12 nights for business in Philadelphia. It's at least 25 miles from the city but such a beautiful peaceful area. The hotel has their famous cooked to order omelet bar and evening reception. The food and service was outstanding. I had an alarm clock issue and it was fixed immediately as was the sluggish toilet. The rooms...
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Thank you for your feedback. We are pleased you enjoyed your stay. We are also very happy that you enjoyed an excellent experience in our restaurant and manager’s reception. We hope to have the opportunity to serve you again very soon.
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The front desk staff is quite friendly, after that the experience was down hill. I had to have my room switched, because there were black bugs in the bed, and the linens were dirty. Second room was better, but it smelled very musty. The selections for the breakfast buffet are limited. Would be nice if they would have strawberries, blueberries,...
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Thank you for taking the time to write a review of our Embassy Suites. Certainly, this is not typical of the high level of service and accommodations for which our hotel is well known and we wish to extend our most sincere apologies for your discomfort and inconvenience. After you had the chance to speak to our Executive Chef he...
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Even though hotel is optimally located across the street from client site - I have found the hotel to be below par. Consider instead, staying @ nearby Residence Inn, maybe the Hampton Inn or Homewood Suites.
An example of areas where Embassy Suites falls short:
1) Inadequate AC within rooms. Advised by front desk and manager that AC only drops...
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Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences during your stay. Please know this is not the standard level of service we provide and I am glad you had a chance to speak to the General Manager during your stay.
I agree with you that the manager’s reception is a...
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I was there fall of last year for a business trip. Now either I just got unlucky and ended up in a room that had not been refurbed, but no way did it look like any of the pictures on the site. It was dark and dingy. Also the panel for the a/c system fell off and there was at...
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I appreciate the time you took to write about your experience. I am very disappointed that you did not enjoy your stay with us. We appreciate your comments as we are continually working toward exceeding all of our guests expectations.
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Was here for the week-end on business. Check in was a breeze, Nice clean room, staff were very helpful. Wonderful breakfast, delicious omlettes made to order and bacon, sausages and a range of sliced fresh fruit. Hotel is bright and clean. Close to King of Prussia Mall. On a whole everthing about this stay was great.
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It was a pleasure for our staff at the Embassy Suites to take care of you. We appreciate you taking the time and writing great comments about our staff, breakfast, and your overall experience. Thank you again for being our guest.
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Stayed for 2 nights while on corporate business. Nice, comfortable, quiet room with free wireless internet. Staff were very helpful. Provided courtesy transportation to corporate park for meetings each day. Breakfast was terrific. The food provided at the manager's reception was blase.
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We appreciate your comments and thank you for recognizing everything we have to offer. We would love to have you as our guest anytime you are in the area for business.
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Family Stay at the Embassy Suites for one night in January. Nice clean room, everything in good working order. Room air was exceptionally dry. Enjoyed the pool and whirlpool, no clean towels left around 8pm however. Wonderful breakfast, delicious omlettes made to order by a friendly chef, as well as the usual mix of cereals, bagels, toast and danishes. Also...
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Dear Guest, we are glad you and your family enjoyed your time at our Embassy Suites. I will be sure to pass on your wonderful comments about the breakfast and the staff to our Executive Chef. Thank you for recognizing what we have to offer. And also would like to apologize for not having any towels in the pool area....
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