I used to stay here all the time when I visited my family who live in Wilkes Barre Pa. They stopped being pet friendly and we could no longer stay there. Too bad, it was one of the nicer facilities in Wilkes Barre.
More
Sorry to hear that!!! I have been working at Best Western Plus East Mountain Inn & Suites for fourteen years now. During that time we never excepted pets. You may have use confused with a different hotel. I do hope you can come back and stay with us again. Unfortunately we are not pet friendly. Thank you, Sylvia Decker Best...
More
We visit family in wb during the holidays and sometimes in the summer. We usually stay at this best western and it is completely worth it. The rooms are nice and clean, the staff is friendly, helpful, and professional, and the pool w/sauna is a bonus. This place just has it all. A little game room and a bar plus...
More
Thank you so very much for taking the time to write such a wonderful review and acknowledge our staff. We really do appreciate it!! We hope to see you again in the summer. Thank you....
Sylvia Decker
More
Great room, restaurant was outstanding, fitness center was new and staff was friendly! Couldn't of asked for a better stay!!!
More
Thank you so much for the outstanding review. Yes we have just completed renovating our fitness center and our whole first floor. The fitness center has all new equipement and free weight station. Thank you again for your review. Hope to see you again soon!! Sylvia Decker, Director of Sales Best Western Plus East Mountain Inn & Suites
More
After driving around for 35 minutes trying to find this place after booking it on priceline I ended up calling the hotel for help. Apparently they have a mailing address and a physical address on the website, but when your searching Google for this place the mailing address keeps coming up and when you follow it...you get brought to the...
More
On behalf of the staff and management, we wish to apologize for your unpleasant experience. We are in the process of adjusting the GPS address with our providers so that prospective guests will not experience the same trouble that you had.
We also apologize for the issues you had with our guest service representative on the desk. Typically we receive...
More
We stayed here for a few nights while visiting family. The hotel was clean and conveniently located to many major routes. The staff was friendly and we enjoyed the continental breakfast. However, there was an unusual smell in the hallway and our mattress was terrible. The property would have rated higher if it had a better mattress.
More
Thank you so much for your review. I am sorry to hear that you didn't like our mattress. All our mattresses are fairly new. Very sorry you didn't find them comfortable. I hope you will stay with us again and find a firmer mattress on your nest stay with us. Thank you, Sylvia Decker, Best Western Plus East Mountain Inn...
More
This hotel was very nice with attractive decor and very clean. The staff was was very friendly. I would definitely stay here again
More
Wow thank you for the great review! We try very hard to make everyone's stay the best!! I hope you will stay with us again soon! Sylvia Decker, Best Western Plus East Mountain Inn & Suites
More
Needed a place to stay late at night and they were most accommodating. Sharon at the front desk got us in quick and easy
More
Thank you for the kind words. I will pull this review in Sharon's employee file for great service.
I hope you will stay with us again soon. Sylvia Decker Best Western Plus East Mountain Inn & Suites.
More
Found a coupon for this hotel and decided the rate made it worth a try. It was great. Lovely large room with excellent bathroom layout. Clean and comfortable. Dinner at the Sunset Grill was very tasty and our buffet breakfast (included with room) was delightful-real linens, glassware and cutlery on the tables. Full array of breakfast items hot and cold...
More
Thank you for your wonderful testimonial. On behalf of the staff at East Mountain Inn & Suites, we are glad you had the opportunity to stay at our hotel. We look forward to welcoming you again in the future.
More
This is a very nice hotel that looks like it has had some recent updating. When we checked in, the employee at the desk (Charlie) was friendly and efficient. The rooms were clean and comfortable, and the free breakfast in the morning was good. A sign directing people to the pool would be nice, although the staff was very helpful...
More
Thank you so much for taking the time to write such a wonderful review and acknowledge our staff. Yes we have renovated our whole fiest floor. Thank you for noticing. Charlie is one of our best employee for customer service. He will be so happy to see this review. I hope you can stay with us again in the future....
More
I travel for personal pleasure. The Best Western Plus East Mountain has been home base for several trips as I visited and photographed homes, schools churches cemeteries and historic places- family sites from Scranton to Berwick. East Mountain Is in the center, very close to routes I-81, I-476, 309, 115 and 11. It is a pleasure to return to the...
More
Glad to hear you have enjoyed your past stays here with us. It has been our pleasure. Yes we are very close to all major highways. Right off I-81, Route 115 and the PA turnpike 476 is right up the road. You are right about the views. The view from one of our top floors when the snow has just...
More
If you own or manage BEST WESTERN PLUS East Mountain Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
47 Reviews
60 Reviews
85 Reviews
