I was booked here for work & arrived at the Providence airport at 9:40 pm. I called the hotel to ask if they had food available so I would know whether or not to get food at the airport. I was told their bar was closing but the Italian restaurant in the parking lot was open. Nothing was open in...
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Security doors unlocked. Anyone could get in. Carpets are disgusting. Room was dusty and not the one I was booked for. After 2 tries to get the correct room, I gave up. Front desk staff more concerned about Hotels.com not getting it right than the fact that a paying patron was given the wrong room twice and THEY couldn't get...
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We got a great rate of $60 plus tax for 2. We asked for a room facing the airport and top floor and when checking in got one facing the parking garage and on 2nd flr. The woman at the desk had no clue of the layout of the hotel and guessed at a room after about 15 minutes of...
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Dear Meagan,
My deepest apologies for the problems you experienced at check-in. It sounds as though we were able to accomodate your requests and I assure you that we will be addressing your concerns with the Front Desk Staff. Guest service is our number one priority and when you are not 100% satisfied we are not doing our jobs. I...
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I would called this an excellent place to stay but it was just a bit grimy in some public areas which didn't make it "funky" but some soap, water and a little effort and this place would be a great place to stay especially for the price. The room was large, comfortable, decently appointed and clean. The wireless worked well...
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Dear Valued Guest,
Thank you so much for taking the time to let us know how we are doing. We could never improve our every day operation if we didn't hear from our guest's. Guest service is our number one priority, so rest assure your comments are taken very seriously and will be shared with the entire team. Thank you...
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A friend and I stayed at this hotel in March of 2012, and the staff was completely unhelpful. They tell you at the desk about a program called ChoicePrivileges where if you stay at the hotel for 2 stays, you earn a free night. WRONG. Of course I find this out after the fact, that you have to have a...
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Dear Tammy,
Thank you for your helpful feedback. I am deeply saddened to hear that you were not 100% satisfied with your stay. I know that the service you received is not typical for our hotel and it's very alarming to hear about your experiences. Rest assure that all the items noted by you will be looked into and addressed...
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Got a great "deal" here. Having said that, it was a modest accomodation. Better than the average motel, but a fairly stripped down hotel. Cost fit the accomodations. For me bed comfort, noise through the night, and cost were the biggest concerns for this stay. Cost was great, under $60, noise was surprisingly good for us, being on the airport...
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Dear Cathy,
Thank you for your great feedback! If it wasn't for guest's like you telling us how we are doing we could never improve our every day operation. I am very pleased that you were happy with the accomodations and I hope you use us again soon when you are in the area! Thanks again!
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I have travelled to many larger hotels and some smaller ones in many cities. I was very pleasantly surprised to be so warmly welcomed by Pat at the front desk upon my arrival
So often in the smaller inns and hotels, the front desk staff can be aloof, bored, and disinterested when a guest is checking in or asking questions....
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Dear Patrick,
What a great review, thank you so much! Pat is such an asset to our hotel and we are so lucky to have her! It's awesome to hear from our guest's when they have a great experience and I will be sure to share your comments with the entire staff. We hope you stay with us again when...
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Even though this is a very old hotel, the rooms are clean, service is good, we don't hear too much noise even do close from the airport!!! Good hot breakfast from 4h am to 10ham, good wifi Internet, flat screen tv and very nice fitness center (small but free weight are a nice touch)
I did enjoy my stay!
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Dear Valued Guest,
It's nice to hear from our guest's when they have a great experience with us! Your comments are very encouraging and we hope you use us again when you are in the area. I will be sure to share your wonderful comments with the team. Please reach out to me in the future, should there be anything...
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Booked thru Hotwire, got a great deal. Hotel isn't the most aesthetic but the rooms are big and def clean enough for what you are paying for. Airport is visible from hotel. Go with the Queen and sofa bed you will have ample room. The sink is outside the bathroom which if your traveling with a female is a def...
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Dear Valued Guest,
I am happy to hear that overall you enjoyed your stay with us. We could never improve our every day operation if guests like you didn't let us know how we are doing, so I thank you. I will make sure that I look into your concerns so that I make sure they get addressed for the...
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My daughter and I stayed at the Comfort Inn at Providence, Rhode Island's Green Airport. The hotel is located very close to the airport and allows you to leave your car there while you are away. They transport you back and forth to the airport. However, the hotel is very dated and was very shabby. When we pulled down the...
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Dear Valued Guest,
Thank you for telling us about your experience. I am saddened to hear that you were not 100% satisfied with your stay and will be sure to look into all of your concerns. I understand your concerns with the beds and want you to know that we are currently replacing all of the beds in the hotel....
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61 Reviews
143 Reviews
