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Fairfield Inn Columbia Northwest/Harbison

2.5 of 5
320 Columbiana Drive, Columbia, SC 29212
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Fairfield Inn Columbia Northwest/Harbison
Ranked #47 of 92 hotels in Columbia
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52 reviews from our community

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Traveller rating
    21
    19
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    3
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Date Rating
Madison, Alabama
Top Contributor
79 reviews 79 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 7 May 2013

This was a very good location to stay at while I was in town and training in Gilbert, SC. The rate I got was outstanding rate. The location very near shopping and restaurants. I recommend this location if you need to stay in this area.

Was this review helpful? Yes
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
8 May 2013

Thank you so much for taking your valuable time to provide a survey. We greatly appreciate your business, and hope you are able to come back and see us again real soon. More

Munich, Germany
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 May 2013

Stayed one night. PROS: Great staff, good breakfast (included), located right off of the interstate. CON: Hot water took forever to actually get hot. Told management and they were quick to address the situation.

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
6 May 2013

Thank You so much for taking your valuable time to provide us with your feedback. Our guest comments are vital in our continuing efforts to improve service here at our hotel. We hope you all can come see us again real soon. More

Charleston, South Carolina
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 November 2012

I checked in late in the evening and waited at least 15 minutes at the front desk for a room while other guests were complaining that their rooms had not been cleaned. The front desk person promised a top floor room, but on arrival, it was not available. I was given some "lame" excuse that the "computer selects the rooms"... More

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
6 November 2012

I sincerely appologize for your experience, none of the things you stated are the norm at our hotel. We strive to provide the highest level of cleanliness and service expected at a Marriott hotel. As I am unaware of the date of your stay, and which employees you may have had contact with, I will address your experience with my... More

Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 29 October 2012

The Fairfield Inn is not a high end resort; it is a good hotel for a good price. The rooms were clean and quiet. When we had a problem with our air conditioner they moved us to a larger room no questions asked. The staff was friendly and helpful. It was a great value and a good night's sleep.

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
30 October 2012

We really appreciate your taking the time to complete a review. I want to apologize that you experienced a problem with your AC, but I am glad we were able to resolve the issue. Hope you all can return and see us again real soon, we really appreciate your business. More

Franklin, North Carolina
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 October 2012

My family of four stayed here in route to the beach. Per the polite clerk at check in, we had reserved the last available room. There were no bugs. Furniture was worn but clean. Although it was an older hotel it was very quiet. Breakfast was simple but adequate. The maintenance man held the back door open and was very... More

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
25 October 2012

Thank you for your survey. We take great pride in providing a clean room at an affordable price. Our staff members are always looking for an opportunity to go above and beyond, and provide our guest with an at home feel. We hope you all can return and stay with us again. With kindest regards, More

Cruising on a sailboat in FL Keys
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 September 2012 via mobile

The hotel is convenient to I 26 so it was easy to pull off and find. We stayed in rm 318 for one night. The room was in decent condition. A few stains on the office chair, but nothing too objectionable. The front desk was prompt and professional taking less than 5 minutes from the time we walked in the... More

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
25 October 2012

We really appreciate your kind words, I appologise for the A/C, it gets really hot here in Columbia, so we want to make sure our guest find a cool climate upon check in. Hope you all can come back and see us again soon, we are getting ready to begin a full rooms renovation. With kindest regards, More

Charleston, West Virginia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 September 2012

My wife and I stayed at this Fairfield Inn on the way to Florida, and immediately decided to stay there on the way back based upon our experience. We had none of the problems with odor or bugs noted elsewhere. The front office staff is remarkable, friendly, helpful, engaging. There is a pantry in the lobby that has more than... More

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Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
25 October 2012

Thank You So Much for your survey, I will be sure to share it with all of my staff. We are getting ready to renovate all of our rooms, so we hope you all can come check us out again on your next trip south. With kindest regards, More

Providence, Rhode Island
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 20 August 2012

I recently stayed at this hotel for a quick weekend get away. The hotel's staff is one of the reasons I marked the hotel as a good hotel. They are a delight! The hotel itself is OK. You can tell it is an older hotel including the room decor. Our mattress was a bit lumpy and the AC is a... More

Was this review helpful? Yes
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
25 October 2012

Thanks for taking the time to complete a review. We are getting ready to complete a room renovation, and hope you all can come stay with us again so you can see the changes. With kindest regards, More

Myrtle Beach, South Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 August 2012

Location is convenient to all the shopping, and the desk clerk was nice. However, the room was damp and had a musty yet slightly sweet smell. We thought it was a weird smell, but we were so tired that we put it aside. We had a terribly restless night, so we were up early and as I woke up, I... More

Was this review helpful? Yes 1
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
29 October 2012

I arrived early on a Monday morning to find an email from a guest stating they had stayed in our hotel, and they had captured a bed bug before checking out of the hotel. They stated they had it professionally inspected when they arrived back in Greenville that night. I attempted to call the number provided in the voicemail, but... More

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 August 2012

This hotel charges $20.00 on top of your room charge for "insidentals" when you check in even if you never purchase any insidentals. You have to call back to the hotel and complain go get a refund in the "next few days". What a RIP OFF. Avoid at all cost.

Was this review helpful? Yes 1
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review
25 October 2012

I would like to say how sorry I am that you experienced issues, unfortunately, this happens all too often. We have never charged anyone additional monies for the incidental authorization. This occurs automatically when checking into a hotel, or when buying gas. It's never the hotel that is holding money, it is in fact your financial institution. This can be... More

 
 
 
 
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Additional Information about Fairfield Inn Columbia Northwest/Harbison

Also Known As:
Fairfield Inn Columbia Northwest/Harbison Hotel
Fairfield Inn Columbia Northwest/Harbison Hotel Columbia
Fairfield Inn Columbia
Fairfield Columbia
Columbia Fairfield Inn
Columbia Fairfield
Address: 320 Columbiana Drive, Columbia, SC 29212
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Columbia
Price range (per night): RM290 - 396
Hotel Class:2.5 star (2.5*)
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