I have stayed here twice in the past month or so and had trouble with the internet both times. Wireless is not strong enough to reach all rooms, which is fine, but the wired internet is not dependable either. I didn't bother to complain on the first visit because I didn't have a critical need and I just figured it...
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First of all thank you for taking the time to provide us with your comments. I am so sorry that that we did not provide you a suite that you could work in without these inconveniences. After reading your review, I called the internet support to find out the status of our internet. After some more research we have found...
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I entered the assigned room and I thought the neighbors are in my room - I could hear them loud and clear!
Went to the desk to get a different room. Since I am eligible for free room upgrades, I also asked if I can an upgrade. Clerk asked "what kind of upgrade" ?
Not sure if he didn't want...
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Dear Michael,
Please allow me to apologize for my associate’s behavior and your experience at our hotel. I am pretty embarrassed and ashamed right now. This is not the way we train our staff, and we failed you. I have worked here for ten years and I assure you that this not acceptable for me. I will follow up with...
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Met another couple here for New Years weekend. Got a great price on a 2BR suite, full kitchen and fireplace. Check-in was great, quick with high floor requests accommodated without a problem. A couple oddities...2BR suite only had 1 hair dryer, which is not the case in most Residence Inns. Also asked that room be refreshed early in the day...and...
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Stayed in 2 bedroom/2Bath unit with full kitchen August 2011. Pros: Spacious unit, 2 queen beds, full kitchen, and sofabed. Breakfast was served in morning. Good value especially with AAA disount. No fee for parking. Convenient to airport, about 20 mins from Furman University. Cons: Wall paper thin. Could hear everything next door and in the hall when folks came...
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I really enjoy this property. Close to the airport, friendly staff, clean rooms. This is my 2nd stay. And I'm sure I'll be staying here again soon!
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Thank you for you comments, we enjoy receiving feedback from our Guests. That is how we better ourselves for future guest and learn about what is important to you. I am happ to hear that we have met you expectations.
Looking forward to your next visit,
Rita Vaughn
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My son's college had family weekend and since he wanted a home cooked meal, I chose the Residence Inn because of its' kitchen facilities. Prior to my arrival, Rita, the manager, helped me tremendously by reserving a suite with a stove and early check in (thank you so much for all of your help!).The property is indeed tucked away from...
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Thank you for you comments, I am so happy that you were able to give your son a “Home Cooked” meal. Thank you for staying with us and I look forward to seeing you in the future.
Your Home Away From Home,
Rita Vaughn
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Excellent hotel, in every respect. Clean, big rooms. Super convenient to the Interstates, and lots of stuff in the area – many, many restaurants (regular and fast food), and a mall about 4 miles down the street. It is about a 10 to 15 minute to the historic downtown Greenville area and Falls Park.
Typical Residence Inn: Full fridge, microwave,...
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Wow, Thank you for taking the time not only to complete the first review, but also for updating it as well. I am so sorry that the internet was so slow and non responsive on your first visit. You are correct about the internet wireless signal in one area of the hotel being very weak. When you posted your review...
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We were traveling with a friend, thus, we reserved a suite for better privacy. The hotel is located just off I-85, but tucked away in a quiet location. The property is well maintained and clean. The suite seemed smaller than other Residence Inns but still roomy and quite spacious for our needs.
What was memorable about this place was the...
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I stayed here for almost two weeks and the only complaint that I have is that there was not enough fruit choices and if you arrive before 6:30 for breakfast, there is not much of a selection. The room I had was very large and loved the fact that I could cook if I wanted to. I am planning on...
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We are happy to hear that your room was spacious why staying with us for two weeks. Our breakfast was updated at the first of the year, we added different fruit options. The mixed fruit was removed and in its place we rotate pineapple, cantaloupe, and honeydew. We also have whole fruit such as apples, bananas, and oranges or other...
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After reading these old reviews i was worried but everything was great! The rooms was clean, a cleaning company was cleaning the carpet all over the hotel but that didn't bother me because it smelled so clean and i was happy to see that they cared enough to clean the carpets! I was given directions to historical sites and local...
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I am so happy that you had a “Great weekend get away”. Thank you for taking the time to share your experience with us. Downtown Greenville has a nice park and several historical sites to see. Thank you again for staying with us!
Sincerely,
Rita Vaughn
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