The hotel was OK but check in was a bit annoying. I checked in around 10:00 at night and the parking garage elevator has a sign that says hotel entrance on floors 1 & 3. KI tried to go from 3 but the door was locked and said to go to 1. I walked back to the elevator, with my...
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We appreciate you taking the time to review our Hyatt Regency Greenville. Your comments about the parking garage entry door difficulties are useful and I assure you that I personally will correct that problem. Please accept our apologies and we truly appreciate your patience while we continue with our renovations. Our hope is that you'll visit again and get to...
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Stayed 5/4 to 5/7. Know what to expect! Hotel is under major construction but still workable. Ask for rennovated rooms and discounts because of construction 8th floor is very nice with rooms that are so quiet we slept until 10:30 am! Nicely remodeled. PROS: extremely convenient to expressway from airport and to the terrific Main Street dining and entertainment district....
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Thanks for the very nice review. We sincerely appreciate the great comments and even more we appreciate your patience while we proceed with our renovations. We truly hope that you'll visit again and get to see our finished product. As you indicated, it will indeed be outstanding! Thanks again.
Jim Berkley
General Manager
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The main bar/restaurant is nothing but a slab of cement bordered off by 8 foot plywood walls. The 2nd floor restaurant is being demolished so breakfast is served in a ballroom that lacks the proper number of tables or staffing for a sold out hotel as it was this weekend. They easily could have added ten more tables and staff...
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The hotel looks a bit tired. No surpirise it is under renovation now. This means that you get(untill end of 2012) no view as the windows are covered with a plastic foil from outside (to protect from pain spiling). The lobby is partially covered by construction spots.The warning in my room sais that there may be some loud noise between...
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Thanks for posting a review of our hotel and we truly appreciate your patience while we complete our revitalization project. The conditions you noted of windows masked off for painting was a brief time period of which that job has been completed with no further window masking. Thank you for taking the time to share your observations and truly hope...
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Construction for renovation is ongoing for all of 2012. They were not really loud but it was a distraction in the main lobby areas. We were given a room on e far side of the hotel and left early so the construction was never really heard. I found the service to be friendly.
The rooms are small and somewhat dated...
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We appreciate your review and noting the nice features of our hotel and surrounding area. Your patience while we complete our revitalization project is much appreciated. Thank you for taking the time to share your observations and truly hope that you will return again one day to see our completed reinvention of the Hyatt Regency Greenville.
Jim Berkley
General Manager
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I read the recent reviews and tried to change hotels, but couldn't. Good thing I didn't. It's a nice hotel and the horror stories you read about the reno's shouldn't deter you from staying here -- if you want to sleep in, it may be a problem, but if you're here for business and up at a normal time, then...
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Your kind thoughts and review are greatly appreciated. Thank you very much for taking the time to share your observations and truly hope that you will return again one day to see our completed reinvention of the Hyatt Regency Greenville.
Jim Berkley
General Manager
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Located in the heart of downtown on main street. Building was undergoing a renovation when I stayed but the management made up for the inconvenience by offering free breakfast for the duration of my stay. Rooms brand new, very comfortable beds. Nice exercise room. Going to be really nice when renovation is complete. Hertz car rental location in lobby which...
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Thank you so much for the nice review you posted about your stay with us. We are delighted our Hyatt staff and hotel provided a great experience for you and we appreciate the positive comments. I've shared your comments with our team. We do hope to have you as a guest again one day especially after our renovation is complete!...
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Our stay was horrendous here from the time we drove up until the time we left! OMG!!!! The valet, if that's what you want to call him, was SLOW, RUDE & hard to understand. Then check in took at least 20 minutes from the time we got up to the counter. The agent, Jennifer, was VERY RUDE, never smiled, didn't...
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Thank you for your comments regarding your recent stay with us. I have shared this with our team and we will review the below standard issues you candidly reported. I sincerely apologize for this experience at our hotel. I truly hope to have you as a future guest again one day as I'm confident that given a second chance we...
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I am currently staying here at the Hyatt in downtown Greenville. It started when I checked in. A friend was dropping me off at the entrance of the hotel and the Valet was behind us in a car and being impatient about me getting my luggage out of the car. There was no one there to help with luggage. I...
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Thanks for your feedback and we are glad we have been able to move your room and provide your breakfast complimentary while you are here with us. Our staff indicates that you are now satisfied with your stay. The entire team at the Hyatt Regency Greenville is dedicated to providing excellent service and an impeccable guestroom and food & beverage...
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This past weekend my family and I stayed in this hotel. I attended a charity event in Tallahassee Florida and bid on a weekend stay. My family and I like to travel and so this was a perfect opportunity to visit a city we had not previously been to and to see if this would be a place to revisit...
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Thank you for your review and the personal email you also sent me this week regarding your stay last weekend. After reading your detailed account of your stay, and rather than go through your email item by item and offer up various remarks or comments (as I honestly don't think that's what you wrote me for), I can say had...
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