Thank you for taking the time to review our hotel on TripAdvisor! Sorry about your experiences with the coffee pot and the breakfast. I will talk to the housekeeping department and with the breakfast attendants in the next morning meeting and go over your comments with them. It is true that for some reason most of the GPS's have a... More

It is always with a heavy heart that we read a negative review about our hotel. In some cases, such as this one, it is hard to hear, and even hard to believe some of the things that were experienced. Some of the oversights, the mistakes. Some of the transgressions from the awesome service culture we are slowly but surely... More

Thank you for your kind words about your stay -- especially about that nice gentleman that made your reservation! Beverly does do a great job in breakfast, and that is a great story about the carrots and the cookies, one that I will be sure to share with him. I'm sorry about the problem with the shower curtain and the... More

Thank you for trying us out on your visit to Mt. Pleasant, Julie. I'm sorry that we failed to make a good first impression on you, and hope that you'll come back to visit us again some time so that we have a second chance. It sounds like when you checked in the houseperson was in the midst of working... More

Thanks for sharing your experience with us! I'm sorry you didn't enjoy your stay and will be sure to go over your feedback with the staff. Certainly the concerns regarding the plumbing and the telephone cord in your room should have been resolved prior to your arrival, and I apologize for these oversights. We will also look into the troubles... More

We can't thank you enough for taking the time to review us on TripAdvisor. It means a lot to us, and it is great to hear that we exceeded your expectations. We're glad that you gave us a chance despite some of the TripAdvisor reviews we've had in the past. Like you, some of the reviews make cringe, and we... More

Thank you so much for the kind words, we're delighted that you enjoyed your stay. We encourage the team to treat our guests like their friends and family, and it is good to hear that it shows in the service that they provide. Please come back and visit us again soon! More

Thank you for taking the time to give us your feedback on TripAdvisor. I want you to know that we sincerely regret the situation that you experienced while you were here. Coming into the hotel in October I was very optimistic about the carpets because I had been familiarized with some techniques from previous properties I'd managed. Unfortunately those failed... More

Thank for your loyalty, for your time and for your kind words! It is true that we are due for a renovation. Unfortunately we do not have a date set in stone, but I can say that we have started to take measurements on the carpeting, and have found a chemical treatment that in the mean time will make a... More