This could and should be great - it has an impressive fountain style middle with rooms above and serviced by glass lifts BUT everything is shabby. Not dirty but not sparkling clean and it lets the hotel down. There were hairs all over our room which suggests the vaccuum cleaners don't work very well but the linen was clean. Staff... More

I'm a little past "middle age" so I find I am invisible to alot of hotel staff...however...not here! I stayed here while on a business trip. Luggage was lost by the airline but they dropped it at the hotel about 7 PM. The night manager brought it directly to my room. I recently had ankle surgery and was using a... More

I have stayed at this hotel many times and my most recent stay this week was another pleasant experience. The front desk staff are helpful and polite and an excellent resource for restaurants, travel routes, shopping recommendations, etc. The room was clean, as always. The restaurant in the hotel has a limited menu but the food is excellent and presented... More

We stayed two nights in a Plaza suite. The room is huge, clean, the furnitures, carpets and bathroom look very tired, it's high time for a revamp. The Plaza suite lack cabinets and closets, although there are enough spaces for them. the furniture and curtains are badly stained and worn. The exterior looks as if the hotel is new, but... More

The hotel was clean and the staff was awesome. We had a great stay. A big thank you to Sherri. She treated us like family. More

I stayed here this week. Generally nice looking facility with very friendly and welcoming front desk staff - among the best I've seen. I'd goes down from there. The water tempature in my room was too hot so when they couldn't fix it they moved me into a two room suit. Good - however, then they missed cleaning the room... More

The hotel staff members are very friendly and accommodating, the location is ideal, and the room was wonderful. Dave offered perfect restaurant recommendations and Peter is a very knowledgeable driver; everyone felt like family by the conclusion of my stay. I could not have asked for a better stay in Rapid City! More

This is one of the best places I have stayed. Their staff is second to none, so freindly and helpful. Great rooms and excellent prices. Within walking distance of the new downtown square. More

This hotel has always been a great place to stay. The staff here always has gone out pf their way for me. The rooms are big, and spacious. This is a hotel with rooms around the outside, ans they all overlook the courtyard below. This is connected to the hockey arena, so remember that when booking during events. It can... More