My wife and I stayed here with our 5 children. We were very impressed with the layout and quality of the room. I'm not sure if there is an old section and a new section but the part we stayed in looked new and was very well appointed. We had a two adjoining rooms, each one with a separate bedroom...
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Thank you so much for your comments! We value your opinion and use your experience to continually improve. I sincerely apologize for your lengthy wait to check-in, we know your time is valuable and that you have come to enjoy yourself with your family. It is wonderful to hear that you and your family had such a great time in...
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We had a bday party for my 3 year old. Later relaxing in the room a USED CONDOM was found in one of our beds! The hotel offered to move us to a different room at 10pm. We declined and left. After speaking to the manager she basically said we were lying and it couldnt have happened. It was horrible...
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We always strive to create the best possible experience for our guests and I apologize your expectations were not met. We have several measures in place for all of our staff and personnel to routinely follow and take pride in a clean and well-run hotel in the community. Thank you for your feedback as this ensures our continued success for...
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The room was nice, the water park was nice, but the walls are paper thin. Can hear every little noise in the hallway. The door of a room nearby squeaks loudly every time it opens and they are opening it every 5 minutes. It is in the middle of the night and people are going up and down the halls...
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Thank you for taking the time to comment. Your concerns are important to us and we take every effort to ensure they are addressed for future guests. I am sorry to hear that we did not meet your expectations. I sincerely hope we will have the opportunity to have you as our guest in the future and make your experience...
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I loved how quiet our room was. We could not hear anything going on in the rooms around us. Waterpark could have been lighter. A little dark at night. Safety concern for me. Loved all the extra pillows on the beds! Rooms facing west had a beautiful view of the hills.
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Thank you very much for your comments and your feedback. We take every opportunity to learn and grow from each guest we have. I will pass along your concern regarding the waterpark as it is our intention that you have the best experience possible. We look forward to having you stay again in the future.
Sincerely,
Hollie
Front Office Manager
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First off this is a 300+ room hotel with only 2 staff members at the front desk at most. It can take up to an hour just to check into your room, it was just that for me. If you arrive before 4pm you will not be allowed to check in. Secondly, if you lose your hotel room key you...
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Thank you for your comments; there have been immediate action steps to address your comments about your experience with us. We had a short staff which is not the norm nor the standard for us and I am very sorry we did not meet your expectations. I genuinely believe your experience with us is not the norm. I do hope...
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We've only stayed here once, but there's no question if you have young kids and don't want the chaos of the local indoor water park, this is the best. The rooms are spacious, but plan to do a lot of walking because the hotel is expansive and things are far apart. For the price I do think they ought to...
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Thank you very much for your response and taking the time to give us your feedback! I am pleased to hear you and your family had such a great time in the waterpark. We try our best to ensure this is a family oriented place and fun for all. Our onsite restaurant, Minerva's, is operated independently from the hotel and...
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I'm shocked there aren't more comments made regarding the water park! It is an AWESOME addition for families with kids. We have 4...10,4,2 and 11mths and this water park it set up where it is very easy for only me and my husband to handle all 4 at play! there's super shallow ends for the younger two and deeper ends...
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Gina,
Thank you so much for sharing your experience with us! I am very pleased to hear you had such a wonderful time staying with us and that your children enjoyed the waterpark and play area. I hope we have the privilege of having you stay with us again in the future!
Sincerely,
Hollie
Front Office Manager
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I stayed in September for a meeting that was being held on the premises. This hotel is right next to a mall, movie theater, and easy drive to chain restaurants. It's a large property.
The staff is very friendly and a accomodating. When I was making my reservations, I needed to make them under a special meeting rate. The young...
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Thank you very much for your kind remarks. We work hard to make your experience with us as satisfactory as possible and appreciate the time you took to give us your feedback. I am pleased to hear that our staff treated you with respect and were so accommodating to you and others. Your feedback will be shared with our management...
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One of the best of the Best Western hotels we have stayed in. A great Lobby area, exceptionally friendly staff. We ate in the lounge in the evening and the restraunt for breakfast both were excellent. Great friendly wait staff. If I am ever thru that area again I will make a point of staying again.
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Thank you so much for your wonderful comments! We hope to see you again.
Respectfully,
Kathy McCoy
Front Office Manager
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This hotel was not only one of the cleanest but had an excellent restaurant. ALL the staff were extremely friendly and couldn't do enough to help and included a shuttle service not only to and from the airport but to and from Rapid City itself which was about 5 miles away, they dropped you off in the town or attraction...
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Thank you so much for your wonderful comments! We hope you have a chance to come back to Rapid City and stay with us again.
Respectfully,
Kathy McCoy
Front Office Manager
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