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Chattanooga Marriott at the Convention Center

3.5 of 5
2 Carter Plaza, Chattanooga, TN 37402
Hotel amenities
Chattanooga Marriott at the Convention Center
Ranked #27 of 92 hotels in Chattanooga
3.5 of 5 stars 146 Reviews
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146 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Adjoining rooms(4)
  • Indoor pool(3)
  • Lookout Mountain(3)
  • City Cafe(3)
  • Free shuttle(3)
Traveller rating
    27
    58
    28
    22
    11
Only show reviews for Family (32) | Couples (37) | Business (49)
Date Rating
Birmingham, Ala.
Senior Contributor
26 reviews 26 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 27 May 2012 NEW

I have been staying in Marriotts and their family of hotels since 1982 because I HATE surprises. I was disappointed that Marriott's aren't more standardized in this case. There was no room safe. First time ever. We had to lock up our IPads and valuables in the car which required numerous trips a day. Very inconvenient. Then my girlfriend advised... More

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See 4 more reviews by Twofertheroad for Chattanooga
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2012

My husband and I stayed one night and enjoyed ourselves. The breakfast buffet is reasonably priced and the food is delicious. We would stay here again. More

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Sherwood, AR
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 May 2012

I've stayed at this hotel several times on business and have always been happy with my room which is always clean and quiet. All of the hotel staff are friendly and helpful. Most impressive.. I walked up to the front desk and they knew me by name. More

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Nashville, TN
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 8 May 2012

Stayed here for just 1 weekend night. Conveniently located to a free city shuttle, with stops at or near the aquarium, restaurants, and other downtown attractions. Parking available for a fee in an adjoining large parking garage. We didn't attend a convention, but as the name implies, the hotel joins the convention center -- a short walk away, without having... More

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Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 6 May 2012

This was our first time to stay at this particular hotel and I was looking forward to it being somewhat pampering. There were so many things that were inferior at this hotel that I started making a list. First off was the terseness toward me at the front desk upon check in. I was quoted a price that included breakfast... More

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Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
8 May 2012

We do offer several package rates that do include breakfast, unfortunately the AAA rate that was booked for this guest did not include that. We did however made it right and gave the guest eight breakfast vouchers. We have also investiagated all other service issues and found that none were reported to the staff prior to this post. Thank you... More

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Murfreesboro, TN
Top Contributor
64 reviews 64 reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 6 May 2012

Hotel has a nice location in Chattanooga. Convenient to many restaurants, bars, and shops. Hotel has a great lobby. Staff, from front desk to parking to restaurant were all super friendly. I was happy that someone at the front desk went out of their way to correct a billing error. Rooms were a bit worn, but I assume this hotel... More

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See 7 more reviews by Joshb2j for Chattanooga
Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
7 May 2012

Thank you very much for your comments we strive to give every guest an exceptional customer experience and it looks like we are on the right track More

Nashville, TN
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 May 2012

Stayed here as part of a conference group, and I found the hotel staff to be exceptional. All staff were friendly, made good eye contact, and greeted me warmly whether they were the front desk, maintenance, or housekeeping staff. The hotel room and common areas are attractive and clean. I agree the hotel could use a bit of sprucing up,... More

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See 2 more reviews by SilverFlame for Chattanooga
Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
7 May 2012

Thank you very much for your comments I am happy to hear you enjoyed your stay with us More

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 25 April 2012

Had a malfunction of the fire alarms and the staff didn't really know how to handle the situation, however everything else was wonderful. More

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See 5 more reviews by ashleyault for Chattanooga
Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
27 April 2012

Thank you very much for your feedback, we have since addressed the issues with the fire alarm and will be more prepared for any future alarms or emergencies More

Chattanooga, Tennessee
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 21 April 2012

We actually live in the Chattanooga area and stayed one night for a National Guard workshop. It had been years since I had been inside the hotel but after all the years, in my opinion, it was still very nice. We had a room with a king sized bed and our entire room was very clean. Plenty of hot water... More

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Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
23 April 2012

Thank yuo very much for your feedback I am glad to hear that you enjoyed your stay with us More

Boston, MA
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 16 April 2012

We recently booked the aquarium package for 2 nights and during our stay encountered a surprising number of unnecessary hassles and aloof service. I am a Gold elite member with Marriott Rewards and have stayed in many different properties around the country. That did not seem to count for anything and normally it does. Marriott is usually very good at... More

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Michael Hitt, Front Office Manager at Chattanooga Marriott at the Convention Center, responded to this review
18 April 2012

Thank you for your feddback regarding your numerous issues during your most recent stay at the Chattanooga Marriott. I can assure this is not the way we do business and I will personally address all of your comments personally to ensure this does not happen again. Please feel free to contact me at 423-756-0002 and ask for Michael Hitt so... More

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Additional Information about Chattanooga Marriott at the Convention Center

  • Chattanooga Marriott At Hotel
  • Marriott Chattanooga
  • Chattanooga Marriott
Address: 2 Carter Plaza, Chattanooga, TN 37402
Price range (per night):* RM453 - 665

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Chattanooga Marriott at the Convention Center
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