This Embassy is everything you would expect/want...very clean, beautiful lobby! We love the free cocktail/snack hours from 5-7...we had to do some laundry, nice facility on the 8thphone floor. Not knowing there was a detergent machine in the laundry room (the Embassy in Huntsville does not have one) we went into the gift shop and paid a whopping $2.75 for...
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Thank you for the great comments! And duly noted about the laundry detergent pricing - we will have that corrected. We hope to see you again soon!
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My family stayed here for a night in April during spring break. This is a newer Embassy Suites and the service/amenities were superb.
Located about 20 minutes south of downtown Nashville, the hotel is just off the freeway, but road noise was not a concern. The location is in Franklin which is a charming city with everything you need.
We...
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We're delighted to hear that your visit went so well! We look forward to seeing you again soon!
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My husband and I stayed in this hotel while we were in town for a business meeting. Our room was a king bed single unit and was very nice. It had a good sized living area that was separate from the bedroom and the bedroom was large. There isn't much of a view from most of the rooms because this...
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So many of our guests find our location to be one of the most convenient in the area. We are glad you chose to stay with us and hope to see you again soon!
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This embassy suite hotel is at the level I would expect from Hilton. The lobby is newer with the new reception concept that Embassy is using. I really like the one on one interaction that you receive.
Staff was friendly and professional, they answered all of my questions quickly and happily. The rooms were not perfect a little worn but...
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Thank you for your kind remarks. Our team takes pride in delivering an exceptional guest experience and the care and upkeep of our hotel shows it. See you again soon!
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Clean well run a really nice facility super comp. breakfast big spacious rooms fast elavators what more do you want for a stay
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Great service, attention to detail and always with a courteous smile, the front desk staff at this property is always on top of things and making things happen for their guests. Special kudos for Brandy and Whitney for starters...!!!!! Ernest
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Your great comments highlight what our team delivers on a daily basis! Thank you!
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All the staff here are outstanding. When I needed a copy of a lost receipt, Brandi and Michelle at the desk went out of their way to help me right away and Katie from accounting stayed late to ensure I received it. All the processes were seamless and stress-free, but the staff really made this a perfect stay.
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The hotel was nice and clean for the most part. The food from the restaurant was pretty good. The bottom of one of the chairs was broke in our room (didn't really bother us though). My daughter got a very deep gash in her knee from some broken glass by the pool. It's been four days and she is still...
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Very nice hotel. Stayed here during a recent conference. Check in was very simple. Took a matter of minutes and I was headed to my room. The front desk staff was very nice and friendly. The rooms are very large. My room was very clean. The bathroom needed some small repairs (like chipped paint) but it was fine. No liquid...
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Embassy Suites of Franklin, TN is a wonderful hotel with the best customer service. I visit Brentwood and Franklin, TN twice a year to visit family and friends. I look forward to staying at the Embassy Suites. I received professional customer service. Based on my experience with Embassy Suites of Franklin, TN, I will stay in any Embassy Suites Hotel...
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