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Comfort Suites Hotel Reviews, Jackson

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Comfort Suites

2.5 of 5
61 Casey Jones Lane, Jackson, TN 38305
Hotel amenities
Comfort Suites
30 traveller photos
Ranked #5 of 26 hotels in Jackson
4.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    26
    14
    2
    1
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Date Rating
Henderson, Kentucky
1 review
“Above and Beyond”
5 of 5 stars Reviewed 22 May 2013 NEW

My family has stayed at this hotel while visiting my daughter in college. The rooms are crisp and clean. The lobby and eating area are beautifully decorated and are well maintained. The front desk clerks are always kind and courteous. On our recent visit, my mom misplaced a diamond necklace. The staff went above and beyond the call of duty... More

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gmtn550, General Manager at Comfort Suites, responded to this review
24 May 2013

Greetings! I am so very happy to know that your Mom found her necklace and truly appreciate your response. We consider our guest as our family and always want to make sure that we do everything we can to assist your needs. Many thanks for staying with us and we hope to see you again in the very near future!... More

Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Thank goodness for the pool!”
5 of 5 stars Reviewed 29 April 2013

Our ball tournament was rained out, glad we had a very nice room and an inviting indoor pool for our 10 year old grandson. We had more room than we needed, which was a good thing. The front desk was courteous and professional and were willing to help if we had needed them. Still a great little trip away from... More

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gmtn550, General Manager at Comfort Suites, responded to this review
6 May 2013

Dear Karen M, I was so sorry to hear that your ball game rained out; however, I was very happy to hear that you were able to enjoy your get away anyway! As well, we truly appreciate you taking the time to give us good reviews on our hotel and our wonderful heated pool and hot tub spa! I hope... More

2 reviews
“Marvelous, Wonderful & Amazing”
4 of 5 stars Reviewed 4 April 2013

My family and I had the opportunity to reserve our reservations for the 1st time at Comfort Suites as we traveled from VA to TX and back, March 23 & 30th. The 1st night we got there..it was late and we were super tired. Surprisingly, the room was exceptionally clean and the beds, awe! they were heaven. So crisp, clean... More

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gmtn550, General Manager at Comfort Suites, responded to this review
24 May 2013

Greetings 3 rea! We truly appreciate you taking the time to send over this wonderful review! As always, our staff is so appreciative of mention; it makes us proud and helps us along the way to give our guest the best service, and ultimately, the service they deserve. We hope to see you again soon! Warmest Regards, More

1 review
1 helpful vote 1 helpful vote
“Caught fire”
4 of 5 stars Reviewed 2 April 2013 via mobile

The room and pool where excellant i had no complaint until after swimming with my family blow drying my hair using there dryer it caught on fire in my hand nearly igniting my hair. When i called front desk he was very rude making it seem as though it was my fault he would not bring me another nor did... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review
4 April 2013

Hello Miss314, I read your review regarding the defective hair dryer and was so surprised, as I was not aware of this incident. Please accept my apologies for your experience.and rest assured that I will ask my male desk associates about this incident so that I can replace this dryer as well as retrain the staff member on solving an... More

Johnson City, Tennessee
2 reviews
“Excellent stay time and time again”
5 of 5 stars Reviewed 27 March 2013

My mother, my children, and I have stayed at this hotel several times over the last 3 years. Our stays have always been extremely pleasant. The hotel is always spotless, the breakfast buffet is good, and all employees that we've encountered have been great. Obviously, it's a good place to work as I recognize the same faces each time that... More

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gmtn550, General Manager at Comfort Suites, responded to this review
29 March 2013

Greetings Becky S ! I wanted to say thanks for taking the time to write this wonderful review of our hotel. It makes me proud that you do recognize that our staff has been here for a while. We consider ourselves family, and strive to make our guest feel important by providing them the comforts of home as best we... More

Durant, Oklahoma
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed 24 March 2013 via mobile

We stayed here only one night as we were passing through and loved our stay! Our family of five had plenty of room, beds were really comfortable, breakfast was wonderful! We will certainly stay here again and highly recommend this hotel.

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gmtn550, General Manager at Comfort Suites, responded to this review
26 March 2013

Greetings Angie C! I wanted to give you a big THANKS! for taking the time to write this wonderful response. It just proves that hard work does, in fact, pay off. I'll be sure to share your compliments with my staff. They'll be thrilled that they were recognized. As well, we appreciate your feedback as it is compliments like yours... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Best family friendly hotel in Jackson”
5 of 5 stars Reviewed 24 March 2013

Stayed at the Comfort Suites in Jackson, TN with 3 young children while on a road trip to Kentucky from Texas. Fabulous hotel, huge very Clean room with 2 queen size beds and a pull out couch. Beds were very comfortable! The best part was the indoor heated pool! It was a great size and was very warm, the kids... More

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gmtn550, General Manager at Comfort Suites, responded to this review
26 March 2013

Greeting Mjshea! On behalf of the staff of the Comfort Suites Jackson,TN, we want to say..."thanks"! We are so pleased that you chose to bring your family to our hotel and that your experience was a good one. We truly appreciate you taking the time to acknowledge our staff and their efforts, as well as the attributes of our hotel.... More

Silsbee, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“WOW! VERY CLEAN, SUPER NICE STAFF”
5 of 5 stars Reviewed 19 March 2013

We stayed at Comfort Suites, Jackson, TN on March 18th. The hotel was super clean. Beds were extremely comfortable. The staff were very friendly, I believe Kyle was the front desk guy who assisted us. We also spoke to two ladies who clean the rooms. They were both so friendly. We thanked them for doing such a great job. The... More

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gmtn550, General Manager at Comfort Suites, responded to this review
4 April 2013

Dear Angic C ! I want to say a great big 'thanks' for your wonderful review! I can't wait to share your comment with my staff as they will be so proud! I truly appreciate your taking the time to send this review as I know schedules are busy; however, it is guests like yourself who keep our morales going.... More

Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
“My favorite in Jackson”
4 of 5 stars Reviewed 21 February 2013 via mobile

This is a really nice Comfort Suites. It's one of the nicer hotels on my travel circuit. A little pricey for a Comfort but worthy of the price non the less. Great lobby, big screen TV, comfy beds. I also understand the infamous "U-turn" required to get back to I-40 is about to be eliminated. Good hotel!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review
26 March 2013

Dear Barry H, We are so happy that you enjoyed your stay at the Comfort Suites Jackson and want to say thanks for giving us such a wonderful pat on the back. I really means a lot to me and the staff to know that our efforts are worthy of you as a customer. We hope to see you again... More

austin tx
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“insurance adjuster heading home”
5 of 5 stars Reviewed 16 December 2012

My wife read reviews of several places in jackson and I drove by 3 of them. I passed on all 3 and went to the Comfort Suites on Casey Jones rd. THAT was a good move! The rate was about 20 bucks higher than the others, but I wasn't about to try those other chains, looked old and edgy. This... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review
25 February 2013

Greetings Austin TX! I am thrilled to hear that you choose to stay with our new Comfort Suites in Jackson TN, ....and that your stay was great! As an insurance adjustor, I'm sure you have to stay in hotels on a regular basis, and comfort, cleanliness and a friendly staff is paramount. I'm proud to say that our hotel has... More

 
 
Comfort Suites
Comfort Suites
4.5 of 5 stars 45 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Jackson
Comfort Hotel
Address: 61 Casey Jones Lane, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Jackson
Price range (per night): RM446 - 477
Hotel Class:2.5 star (2.5*)
Reservation Options:
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61 Casey Jones Lane
Jackson, TN 38305
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