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Quality Inn Merchants Drive

2.0 of 5
117 Cedar Lane, Knoxville, TN 37912
Hotel amenities
Quality Inn Merchants Drive
Ranked #35 of 92 hotels in Knoxville
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60 reviews from our community

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Date Rating
Chattanooga, Tennessee
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I stayed here on business and really liked the price along with the quality of the room. It is located within walking distance of several restaurants and a short drive from many more as well as some shopping if needed. The price was very reasonable and the limited interaction with staff was pleasant as well.

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See 2 more reviews by Leland1962 for Knoxville
Gardendale, Alabama
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 11 April 2013

Was going to Knoxville on business and needed a hotel close to the office. I trust Choice Hotels even though others cringe when you tell them "I paid $55 for the hotel". This hotel was pretty easy to find (I did turn in the wrong driveway the first time). There are restaurants within walking distance. I was told by fellow... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review
16 April 2013

Carol, Thanks so much for the great review!! I am so glad your stay here was outstanding! Please come back and see us soon. Cameron Juroff General Manager More

Sarnia, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 April 2013

This hotel has the most comfortable beds I have ever slept in. Very clean rooms, and the wi fi really does work in the room. You don't have to be worried about being booted off losing the signal. It has a fridge and microwave and coffee maker as well as a free continental breakfast . Good value for your money.... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review
9 April 2013

Thank you so much for your kind words!! We get so many compliments on our beds but it never gets old! Thanks again for your input. We will keep striving to keep up the good work! Cameron Juroff General Manager More

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 January 2013 via mobile

I am rather surprised at the poor reviews I have read for this place. No this place isn't fancy but for the price, I was VERY pleased. The bed was comfy, the fridge and microwave worked great, as well as the wi-if. I didn't stay for breakfast so I cannot rate that. I did have some issues getting the room... More

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

Thanks so much for the kind words WolfGirl!!! We are always improving and always trying to meet and exceed our guests needs. We hope to see you again in the near future! Cameron Juroff General Manager More

Chesnee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 January 2013

Toby, THE front desk manager, accomodated me-went the extra mile- by making sure I had a work chair for my room to work on my laptop while on vacation. He followed up not once but twice to make sure I was good..that kind of beyond the average is really appreciated! Breakfast service and quality is above average for a Q.I.... More

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

You are absolutely correct!!!! We are well aware and HONORED to get such high marks from an ELITE DIAMOND member of choice privileges! As frequent travelers we hold your opinions in the highest regard as you not only stay in Quality Inns but other Choice hotels brands as well! I have passed your comments on to Toby and he was... More

Cobourg
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 November 2012

We stayed here because of the coupon we got. Cost 54.00 not worth anymore. The front lobby has a very strange chemical smell which I mentioned to management. The manager on duty..... a big burly guy had an attitude and a smart remark for everything I said. He sort of looked down his nose at the coupon and said he... More

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

Thank you for the review. I have read your concerns and taken them to my staff. Please come back if you are ever in the Knoxville area and let us show you that your stay here was the exception and not the rule. Cameron Juroff General Manager More

Grand Bend, Ontario, Canada
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 30 October 2012

I have stayed here a few times and never had an issue. The location is great.easy off & onI-75 and the price can't be beat and when we travel with our pet, it is only a $10.00 charge. You can walk across the parking lot to O'Charley's a nice spot for drinks or dinner. The rooms have always been clean... More

Was this review helpful? Yes 2
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

Thank you so much for the awesome review! If you are ever in the Knoxville area again, let me know personally and i will make you a reservation with a great rate in return for your great review! Cameron Juroff General Manager More

Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 September 2012

Needed a place to get some sleep while traveling through Knoxville and found this using hotelcoupons.com. Was a pretty good deal on the room, but I wouldn't have paid any more for it. The room was relatively clean but dated. The shower head looked a little grimey and the hair dryer had grease and hair on it. There was a... More

Was this review helpful? Yes 2
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

Im so glad you liked the beds!! They are pretty comfortable. I have passed along your concerns to our housekeeping department so we can improve for your return visit! Cameron Juroff General Manager More

Goshen, OH
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 September 2012

We stayed here 2 different times in two different rooms in the same week. Both rooms smelt musty upon entering. The mattresses were pilling on both sides of mattress and were very very soft ... clearly old mattresses. Both rooms had a chair with ottaman that we're heavily stained ... so much so we were afraid to sit in them.... More

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See 2 more reviews by Wongs1985 for Knoxville
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
20 March 2013

Hi there Wongs, Im very sorry that you had such a bad experience here at the Quality Inn. Please contact me directly and i will see what we can do to make things right for you. Our new furniture should be delivered within a few weeks. Give us another shot and you will see what strides we are making to... More

Cincinnati, OH
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 26 August 2012

Hotel was very nice and clean. We were pleased with our room which looks like it had been recently updated (new paint, carpet, fridge, tv) and it was very clean. Beds were comfy. AC was cold. Pool was clean but we did not use. Free breakfast was nice since we have 2 kids it saved us a few bucks. Front... More

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review
28 August 2012

Tara Thanks so much for your kind words! We are always striving to keep things clean and up to date here at the Quality Inn so its always a good thing to hear from our pleased guests! Thanks a Million Cameron Juroff General Manager More

 
 
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Additional Information about Quality Inn Merchants Drive

Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Merchants Drive Hotel
Quality Inn Knoxville
Hampton Inn Knoxville
Merchants Drive Quality Inn
Knoxville Hampton Inn
Address: 117 Cedar Lane, Knoxville, TN 37912
Region: United States > Tennessee > Knoxville
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotels in Knoxville
Price range (per night): RM223 - 271
Hotel Class:2 star (2*)
Reservation Options:
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Quality Inn Merchants Drive
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