I have had meetings in this hotel weekly for the last year and have found it excellent. The front staff are very helpfull, with great back up from the managers. The coffee bar has lovely fresh croissants and coffee to have before each meeting, and the staff, particularly Helen are always so polite and friendly. From a working point of... More

Had a lovely break in the hotel, The staff were great especially amanda and the kids really enjoyed the pool. Breakfast was lovely and there was plenty. Will go back again. More

What a great hotel. Friendly welcoming customer focussed staff and management. Welcoming feedback and constantly striving to do better. Thanks to all conference staff who could not be more helpful. Catering and housekeeping could not be faulted. Thanks particularly for all the help to Patrizia, Laura, Victor and GM Gemma - nothing was too much trouble to make our events... More

Just back from a lovely weekend at the Heritage Hotel. I must mention upfront the staff at this hotel are extermely friendly and helpful, from the Italian lady at reception who greeted us and to Austin and his colleague in Mollys Bar. We were allocated a room on the third floor. Yes, as per other reviews, the rooms are a... More

The Portlaoise Heritage Hotel hosted a conference for my organisation, with an attendance of over 200 people. I would like to express our thanks to the Management and staff of the hotel for your excellent service for our event. We were so pleased with the way everything was arranged and with your good-humoured flexibility. I really don't know how you... More

It was wet deary day in Portlaoise on May 1, however an encounter with a warm friendly waitress brightened up the day, food excellent and service exactly what is needed, warm and friendly More

I was passing through Portlaoise town and stopped at the Heritage Hotel for some lunch. I found the staff really helpful and so polite in the cafe area of the hotel. I was welcome by a lady as soon as i came up the steps, which i feel you don't find in many places these days. The sandwich I ate... More

Stayed here for 2nights and i have to say the staff or hotel could not be faulted in any aspect . Really friendly staff and service was so second to none . We ate in the steak house on Friday night and again the service was first class . Would recommend this hotel for a nice relaxing break . Centrally... More

Myself and five other family members stayed here yesterday on an overnight package, bed, breakfast & dinner included. The hotel's first appearance was lovely.However we were greeted by a very unpleasant grumpy receptionist.The bedrooms were extremely basic certainly not a four star standard as advertised.When we questioned the receptionist as to how the hotel has four stars she told me... More