I haven't stayed here but go for lunch regularly or at least, used to go quite regularly. I find the staff in the cafe area helpful, friendly and efficient but one thing I would not recommend is going to the cafe on a Sunday and expecting fresh cakes! Many of the cakes are cream cakes and quite often they do...
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Dear Guest,
Thank you for your review on trip advisor.
Thank you for your comments in regards to the team, as per my pervious posting customer service is vitally important to the Portlaoise Heritage Hotel and is a factor that is constantly measured.
I am very disappointed with your comments in regards to the cakes at weekend, as a regular...
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stayed recently in this hotel very good stay Staff in reception Bar and restaurant excellent will be back.
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Dear Guest,
Thank you for your posting on tripadvisor.
I am delighted with your comments in regards to the team and agree with your fully.
Excellent customer and personal service is one element that makes us different from other hotels and I am delighted that you partner agree. The team and I are delighted that your stay was such a...
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Went to the Heritage for a birthday treat. Had dinner in Kellys Foundry, had salmon for my main course and must say that it was the biggest piece of salmon I have ever been served in a restaurant, and it was delicious. There was no shortage of food and the staff were superb. Went to Mollys bar afterwards, where there...
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Dear guest,
Belated Happy Birthday,
Thank you for your wonderful review on trip advisor. A review which is scored so highly is greatly celebrated at the Portlaoise Heritage Hotel so thank you most sincerely on behalf of the team and I.
I am delighted you and your partner enjoyed your stay with us, excellent customer and personal service is one...
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While we did not stay in the hotel itself, my wife and I recently had lunch in the cafe that is located in the reception area of the hotel. Without a shadow of a doubt we were not one bit impressed!
The quality of the fairly standard and basic sandwiches we were served arrived thrown on the plate with almost...
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Dear guest,
Thank you for posting your comments on trip advisor.
The team and I are very disappointed in regards to your comments and lack of service received in the coffee bean, as you can see from other reviews this is not a common comment and I am very disappointed to read your review.
Please can you contact me directly...
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Stayed here overnight, and found the rooms to be very average indeed. Decor is a bit dull, and the beds are comfortable. The bathroom is fine, although I hated the spray tap, and the fact that the toiletries were two bottles of dove liquid soap. Breakfast was a buffet and was nice. The receptionist was very busy at checkout, and...
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Dear Guest,
Thank you for taking the time to post your review on trip advisor.
In regards to the rooms I am confident in obtaining the ‘’go ahead’’ to get rooms upgraded again taking your comments on board which will be also passed on to our Head Office team.
Thank you for your comments in regards to breakfast which we...
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I regularly stay at this hotel and always have a nice experience. It is conveniently located in the town centre (close to many restaurants and shops) and has great leisure facilities. They have a full size pool with two jacuzzis, a steam room and sauna. You need to wear a swimming cap for the pool but if you forget, you...
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Dear Guest,
Thank you for taking the time to write such a wonderful review of your experience at the Portlaoise Heritage Hotel, we very much appreciate it.
We agree that the hotels location is very convenient and we are delighted that you have enjoyed our leisure facilities and hotel outlets such as our restaurants. Our bedrooms are larger than most...
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Had a very nice stay in the Heritage recently. Big fan of the steakhouse - a nice change having a steak brought out on a hot volcanic rock! After dinner returned to the hotel & went to Molly's bar , some great live music and a very comfortable atmosphere. The next day had a quality breakfast (not a greasy one!)...
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Dear Guest,
Thank you for your wonderful review on trip advisor. A review which is scored so highly is greatly appreciated by the management and staff of the hotel.
I am delighted you enjoyed your stay with us and enjoyed many of the hotels facilities. Excellent customer and personal service is one element that makes us different from other hotels...
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We just spent Easter in this hotel, on a golden years package, and I just cannot praise this hotel enough! We had breakfast and dinner for 3 days, and it was excellent value for money. We also had use of leisure facilities, and one of the best swimming pools and jacuzzi s I ve ever used, with a 'wave' maker!...
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Dear guest,
Thank you for your wonderful review on trip advisor .
I am delighted you enjoyed your stay with us and that you found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you agree. We are delighted that you...
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Firstly reception, the bar and the Spago restaurant were perfect, staff, food drink all fine but that's were our happiness ended! We wanted to go to bed early, as we had to leave quite early the following morning to travel onwards.
Our room was clean etc but the noise! And we were on the third floor. There was a function...
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Dear guest,
Sincere apologies for the matter as a whole. I appreciate your comments regarding the noise issue you and your partner experienced. I apologies that your stay and sleep was disturbed and appreciate when looking forward to a night away that noise from a in house function disturbed your stay. I fully appreciate your comments and once again I...
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Rooms nice, reception, leisure facilities lovely. Disappointed with food choice i think they are trying too hard by having Steak house and italian, would have preferred an inhouse restaurant but thats me. Went to both, Steak house okay.. Italian... disappointed, could also have a better bar menu what they had was very expensive for bar food and no childrens menu...
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Dear Guest,
Thank you for taking the time to post your comments on tripadvisor,
The team and I are delighted with your comments in regards to bedrooms, reception team and Leisure centre.
The team & I are very disappointed with your comments in regards that you were disappointed with your food choice. Thankfully both restaurants Kelly’s Foundry Grill house &...
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