I always go by first impressions as they are right 90% of the time and this hotel was no exception, looked really good as I drove in, newly painted by the look of things and a car park that was safer than most with its code to drive back out. Staff could not have been more friendly and was this... More

We have just come back after nearly a week at the Norfolk Lodge. As someone who trained for the hotel trade I can, as my wife will testify, be very critical of hotel standards. I could not find anything to criticise; the staff were all helpful and polite and even though some of the waiting staff had only been there... More

This hotel is well run,welcoming and very comfortable. Excellent food served by exceptional staff who were always cheery and helpful. Nothing was too much trouble. Room was very comfortable and the whole place was well presented and spotlessly clean.We went on a package deal and the whole thing was good value for money.

All aspects of this hotel first class. The bedrooms were spotless and well maintained. The swimming pool was a bonus. The food was excellent and the staff were pleasant and helpful especially the waiters/waitresses, the service by them was exceptional. We hired a car for 4 days and the car parking at the hotel was a boon. We shall certainly... More

The hotel and our room was spotlessly clean. Staff were attentive and always willing to help, immaculately dressed and extremely well presented. Nothing was to much trouble, even helping a disabled guest with her meals without asking. The food at breakfast and dinner was exceptional, very good portions, well presented and tasty. We had a large room at the side... More

Value for money; comfortable and warm (we had extra blankets and a portable heater too). Food was adequate at dinner and more than acceptable at breakfast (porridge was really good). The main shopping centre in St Helier is indeed quite a route march away but doable if you take it steady. The staff were all helpful and happy to help.... More

Attentive and friendly staff; we were there at an unseasonably cold time and were provided with extra blankets and heating (as the existing heating in the bedroom was not adequate). Bath water was always red hot, however, and the room was quiet, comfy and spacious enough for us. It is quite a walk to the main shopping area (a 20... More

I liked this hotel and would go again. The staff and the manager were out of this world for help and entertainment. It was my wife*s birthday and they found out at last minute and still managed to produce a cake.(free) Also my daughter lived near by and she was told to call in and have breakfast with mum and... More

We stayed here back in August last year as a late summer holiday and had a wonderful time. Our holiday included my wife, our 2 children and my parents,flying over from southampton.The hotel reception staff were very friendly and accommodating and the manager also,nothing was too much trouble.The rooms were clean with tea/coffee making facilities and a flat screen tv.Childrens... More