We had the misfortune to be booked for 3 nights. in this hotel, this week (if you could call it that!)
We were asked over the 'phone to pay "upfront", something which we never usually do, but, but on this occasion we did. We unfortunately (???) could not make the 1st night because of a family problem, and thank goodness!!!...
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High Tea service today was indifferent painfully slow. I knew the food was going to be bad when I asked the waitress for a recommendation and she hesitated without saying anything. I went for the haddock, my mother went for the best sirloin steak at 17 GBP. The steak was the worst and toughest steak she ever had. She complained...
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Dear Lord_Carmudgeon,
Thank you for your recent review on Trip Advisor. I am disappointed that the food was not as expected and you are quite correct in letting us know on the day. All our produce is locally sourced and we only use Scottish beef which is renowned for its quality.
Yours Sincerely
Mike Sheffield
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The weather was sunny but very cold for May. The hotel was very warm. The dining experience was OK. The dining room was large and empty apart from us, the waiting staff very efficient. The food was nothing startling. The bedroom (number 20) was indeed a trip back in time but two major things stood out. The TV was a...
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Dear Jack Q,
Thank you for your detailed review on Trip Advisor.
Customer Feedback is a vital part of our business. In each bedroom there is a guest questionnaire for people to tell us in writing their thoughts. As you mentioned in your review, upon departure the receptionist also enquires about your stay.
I have looked at all the points...
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My friend and i spent 2 nights at the Craw's Nest. We found the staff to be very helpful and nothing was too much trouble. We were warned that the hotel was old fashioned and that turned out to be true, It was like walking out of the tardis from Doctor Who and going back about 40 years. Having said...
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Dear andrew b,
Thank you for your comments about your recent stay at the Craws Nest. It is always pleasing to hear that the staff were helpful and that you enjoyed the food. I will pass your comments onto the chef about the food you received. all comments are greatly received and taken on board
Kind Regards
Mike Sheffield
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My Wife and I spent 2 nights at the Craw's Nest Hotel over the Easter weekend. The staff were very friendly and helpful, and our room was very clean. The problem is, the Hotel badly needs upgrading!! We would not stay at this Hotel again!
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Dear John-Pat-Jessica,
Thank you for your review regarding your stay at the Craws Nest Hotel on Easter Weekend. I am glad to hear that you had a good weekend and the staff were helpful.
Kind Regards
Mike Sheffield
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We spent Easter weekend at the Craw's nest. My husband and I are in our 60's,[I use a wheelchair] my parents are in their 80's and my son was there with his fiancee and 6 month old baby.
The staff were patient and kind, the rooms were warm, clean and comfortable, the soundproofing was excellent, the meals were well cooked...
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Dear Clerkhill,
Thank you so much for your honest review of the Craws Nest Hotel. I am glad you had a good weekend with your family and that the staff catered for all your needs.
We hope to see you again soon
Kind Regards
Mike Sheffield
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Stayed over Easter on a short break offer great food great staff and service rooms basic but very clean will return
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Dear Lazeydaze,
Thank you for your comments with regards to your recent stay at the Craws Nest Hotel.
I appreciate you taking the time to give us feedback and I am happy to hear that you enjoyed your short break at our hotel.
Hopefully we will see you soon, why don't you try one of our Dinner Dance or Cabaret...
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Having stayed at the hotel in 2011 we paid a return visit to take advantage of a £37:50 dbb rate and booked for two nights in February. When we arrived we discovered our booking had been entered for March! Reception were very apologetic and upgraded us to a small suite. The hotel could certainly do with a revamp but our...
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Reviewed 12 May 2011
Dear Jerryattrick,
Thank you for your comments regarding your stay at the Craws Nest.
Its always great to hear from returning customers. We apologise for the confusion of dates, however I am glad to hear that the staff resolved the issue and upgraded you to a Suite.
We look forward to seeing you again soon. Why don't you try one...
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Just returned home with my husband from a weekend stay at the 'apparently' famous Craws Nest Hotel in Anstruther. Where does one start?
All the reviews that you can see are true - this is a hotel stuck in a 70's time warp and is very old fashioned with nobody making any effort to acknowledge or upgrade this issue. Our...
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Dear Northernlights930,
Thank you for taking the time to write a review in conection with your recent visit to the hotel. I can confirm that the central heating issue has been investigated and is in the process of being resolved. The hotel is old fashioned in places, however there has been considerable investment in the fabric of the building in...
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The rooms are tired - very tired indeed - and in need of some serious updating.
Our original room was tiny, cold, noisy and overlooking the car park. The window didn't fit in its frame - hence the cold / noise issues.
Asked to new moved immediately and were sent up to a 'much better room' up on the second...
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Dear Hazeyway,
Thank you for your review about your recent stay at the Craws Nest Hotel.
Thank you for taking the time to point out some issues regarding your recent stay. A Central Heating company has been instructed to fix the issues forth with, and I am happy to report that a rogue pump and valve have now been replaced....
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