I stayed at the hotel in December 2011 on business and would never stay again. The corridors stink of sick, the plugs ins throughout the corridors do not get rid of the smell. The previous occupant of the room had left their mess in the toilet and it was not flushed, cleaned etc (basic housekeeping I'd have thought). The double...
More
Dear Guest,
Thank you for taking the time to tell us about your stay at the Hotel. Please allow me to express my sincerest apologies that your stay was not enjoyable. It is sometime since your stay but we value all contributions as a way by which we can change and better our service.
The poor housekeeping standards you encountered...
More
I have only marked this hotel down on one point and that was the embarrasing moment caused by the bar staff. I broght the matter up with the bar person's supervisor, but was still disappointed in the way it was handled.
I was given, on registration and "Accor" voucher to obtain a drink at the bar. being aware of the...
More
Dear Guest,
Thank you for taking the time to give feedback following your recent visit. I am so very sorry that the complimentary voucher detracted from your stay otherwise successful stay.
I am grateful that this scenario has been highlighted as it helps me to revisit our procedures and make the necessary changes to this offer. I am sorry for...
More
I planned a night away for my wife and I to celebrate our 5th wedding anniversary. I booked a "Studio" room and also asked the hotel staff if they could put a bottle of Bubbly and a bouqet of flowers in the room for us arriving!...The hotel got in touch with me to check my budget!....and they made sure it...
More
Dear Guest
Thank you for your feedback on your stay with us and I was delighted we helped with your anniversary arrangements – congratulations on 5 years together.
I am sorry disturbance and the difficulties with the pool. We try our best to keep things in order but this team were quite spirited! Due to a problem with the pool’s...
More
Generally a comfortable hotel with a good breakfast.
Only issues - could hear people walking/running in the corridor, the floor boards were a bit squeaky in the room and unfortunately the pool and sauna were down for two of the four days we were there.
More
Dear Guest
Thank you for your feedback on your stay with us this month.
I am sorry for the squeaky floor and the noise from other guests. We are working on the floorboards and do try to limit disturbances.
Regrettably we did encounter a challenge with the dosing system of the pool and due to the chemical imbalance it would...
More
My husband and I got married at the Ramada on 25th June 2011 and had the most fantastic day. In the run up to the wedding, the hotel staff were so helpful. Our event managers (Denise and Katie) on the day made sure everything ran smoothly. The bar staff made sure no-one went Thirsty and Graeme behind the bar was...
More
Dear Guest,
Thank you for your review.
I was delighted to read of your wedding success and we look forward to your anniversary visit this year. This is a very popular part of our wedding offer and a great way to celebrate a year of marriage.
It is lovely to hear that you have visited the hotel a few times...
More
We arranged a last minute trip to Edinburgh and for a triple room, we could not find anything below £200 in the city, so we decided to stay outside the city. I booked a room here with a double bed plus two singles for 3 guys travelling together. We checked in, staff are professional, friendly and polite but when we...
More
Dear Guest,
Thank you for the feedback following your stay with us last week.
I was pleased to read that you found the hotel in Livingston a cost effective and convenient alternative to staying in Edinburgh city. However, I am sorry that the room type you booked was not available when you checked-in and we are following this up so...
More
Recently visiting Edinburgh for a Rugby international and knowing the greedy Hotelliers putting their prices up 3 fold in the City I decided to stay ouside Edinburgh in Livingston for 3 days. I booked with Superbreak and was not disapointed, 2 nights B&B plus Return train tickets for total of £109 per person an absolute bargain.
We had not been...
More
Dear guest,
Thank you for your review. I’m glad you enjoyed your visit for the Rugby International and found our hotel in Livingston a convenient and cost effective alternative for Edinburgh.
We are always trying to deliver good value for money and I hope we can look forward to seeing you again soon.
Best regards,
Nick Williams
General Manager
More
Visited this hotel for an overnight stay, a gift from a friend.
On arrival, the building does look quite tired, however, once inside I was surprised.
We were in a studio room on the first floor.
Very clean, lovely large room with big bed which was comfortable.
Nice sized bathroom with a great shower.
Not much to do in Livingston...
More
Dear guest,
Thank you so much for your continued support and review! We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. We look forward to seeing you again soon.
Best regards,
Nick Williams
General Manager
More
Probably the worst hotel experience I have ever had. Someone had vomitted in the corridor and the smell was disgusting !
First room we were given should have been condemned.
No ussefull response to complaint..will never be back!
More
Dear Guest,
I am sorry for the shortcomings you encountered at the time of your stay.
We do try to ensure the cleanliness of the hotel at all times and our reaction to this incident should have been quicker.
I am also sorry if the response from my team was ineffective. A member of my management team is available at...
More
Mercure Livingston
I was recently working in Livingston and saw this hotel on our company travel agents web site.
I was quite curious as I had never heard of the Mercure in Livingston before. Anyway, I booked it and then as soon as the confirmation came through I went cold as I realised it was the Ramada Jarvis that I...
More
Dear Guest
Thank you for your feedback on your stay with us.
I am pleased that some of the changes we have made have been noticed and we will continue with these under the Mercure brand.
I was also please to see that you found the area around the hotel much improved. There has been a lot of ground work...
More
If you own or manage Mercure Livingston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
67 Reviews
112 Reviews
89 Reviews
