Stayed here for 2 nights in May in a panorama suite. We have stayed here before & had the same room just on the other side of the hotel & it wasn't great but this time there was a significant improvement.
Issues with air con were non existent, bed & pillows were waaaaaay to soft but that is our personal...
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Reviewed 21 December 2011
We recently stayed one night to attend the Caravan & Camping Show and were very impressed with the overall presentation of the hotel. The rooms were nicely furnished and clean. The bathroom is a little dated but clean. Comfy beds with nice linen. Noisy airconditioner which we turned off. We had drinks in the bar and dinner in Steeds Restaurant....
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Thrilled to hear you enjoyed your stay here. We had many people stay who were attending the show across the road, as it’s so convenient & easy to get to! We always get great comments about our Rydges Dream beds, they are indeed very comfy! Thanks for your feedback, looking forward to welcoming you back to the hotel another time....
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Purchased this package for my family so as we could attend the Sydney Royal Easter Show. Great service on arrival, well organised with the shuttle bus to take you to the Show. Room was very clean, airconditioning was very noisy, so we switched it off. Beds were extremely comfortable and my husband enjoyed watching football on fox sport as we...
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Thank you very much for taking the time to post your kind review. We take great pride in our staff and are extremely happy to hear that you enjoyed friendly and professional customer service during your stay. Your comments concerning the air conditioning have been passed onto the Maintenance Manager, and the feedback regarding kids dining options, to the Food...
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Great lobby, if that's important to you. Rooms and bathrooms small and old fashioned and a bit tatty. Air con loud and not very efficient. $229 for the executive room was $60 - $70 over priced in my opinion
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Dear Paul,
Thank you for taking the time to pass on your comments regarding your recent stay with us. Your comments regarding the air conditioning unit have been addressed with the Maintenance Manager for follow up. It is very important for us to hear our guests’ feedback and have the opportunity to rectify any deficiencies and work towards providing improved...
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Stayed a few nights to attend a conference across the road at Rosehill – great location for that. Rooms were clean but a little dated. Breakfast was good but staff could have explanted what was on offer better - didn't find the egg station until the second day. I had dinner in the restaurant one night and the staff and...
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We are glad to hear that you enjoyed your stay here Rydges Parramatta, and found the location to be very handy for your conference across the road. Your feedback regarding your breakfast experience has been addressed with our Restaurant Manager to develop our staff and service standards. It is great to hear that you enjoyed your meal in the restaurant...
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like most Rydges Hotels. this one was a 4 star about 10 years ago but it is getting a bit dated now. The beds are great we had a King and it was very comfortable. The Airconditioning did not work properly, I think they need to replace all of the room airconditioners here as the last 2 times I have...
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Dear Tim,
Thank you for taking the time to provide us with your valuable feedback regarding stay at Rydges Parramatta in December. We feel it is very important for us to hear your comments and have the opportunity to rectify any deficiencies, and work towards providing improved service standards and product. We are very glad that you were able to...
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The room was clean but the facilities were dated (with the exception being the TV). Not very sound proof and the air conditioning was so noisy as to make near impossible to not have an uninterrupted sleep. Went to the bar and had to wait while the barman had a conversation on the telephone. When finally served was told my...
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Dear Albert,
Thank you for taking the time to pass on your comments regarding your stay with us in March.
Please accept our apologies for the concerns you have expressed in regards to the air conditioning noise issues you experienced in your room. I have brought your comments up with our Maintenance Manager. Thank you for your feedback regarding the...
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I stay in many Rydges around Australia and almost unanimously they are in dire need of an upgrade/refurb/makeover. But generally, very easy place to stay in, no fuss and they are our company preferred - generally well priced, restaurant in house and close to work related locales.
Staying in Rydges Parramatta a couple of weeks ago, given the lack of...
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Dear David,
Thank you for taking the time to pass on your feedback regarding your stay with us. We are very pleased to read that you found your restaurant experience “absolutely phenomenal!” Your comments have been passed onto Anthony and the rest of the team. Exceptional customer service is something we pride ourselves in. I would also like to take...
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We stayed at this hotel after staying in North Sydney and although it is a little further out it is a lovely hotel. We had to wait about half an hour before our room was ready but apart form that we had no problems at all. The staff were friendly and our room was always clean. The room service was...
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Thank you for taking the time to leave your comments regarding your stay at Rydges Parramatta.We are glad to hear that you enjoyed your stay here, and have passed on your feedback to all staff, including the kitchen team. Thank you again for your feedback, it is vital to improve our service levels and enhance the great product Rydges Parramatta...
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We held our son's Christening Lunch for 60 people at Steed Bar and Grill restaurant in Parramatta Rydges Hotel. We were extremely pleased with what they had to offer and what they delivered on the day. The staff at the hotel are very experienced and really nice to deal with! The lunch was a total hit with our guests. The...
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We are extremely pleased to hear that you, your family and your guests enjoyed your function at our hotel and found the staff to be experienced and professional, as exceptional customer service is something we pride ourselves on. Thank you for taking the time to leave your comments, we appreciate all feedback provided to us by our guests, and pass...
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