I am a Diamond member and stay at a lot of hotels nationwide. This one is not good. Had to wait a long time to check in. My non-smoking room did not have a non-smoking sign on the door and smelled like a stale ash tray. I called the front desk but the only resolution offered was to have house...
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staff was great.beds were comfortableflat screen tv in living room and in the bedroom. price was very good. drinks at the bar were expensive. breakfast buffet was abouy 10 dollars.
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We always appreciate hearing from our guests and would like to thank you for taking the time to share your comments. Looking back on a year of comments, you certainly touched on what has become our reputation; a great staff, comfortable beds and well appointed suites. Food and Beverage pricing is typical for the area, but it is the staff...
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Hotel was nice and accommodations were good. Staff very friendly and helpful.
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Congratulations on competing in and completing the Country Music Marathon, particularly on such a hot day. We took extra steps in tailoring our services for the hundreds of runners who stayed here for the big event. From our ‘carbo-loading” buffet to stocking the market with “energy fueling” foods, we are delighted that you enjoyed your stay with us. Thank you...
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Despite the "Nashville Airport" designation, the Doubletree is about 3.5 miles away. However, unlike the hotels clustered at Donelson Pike and I-40, the Doubletree is in a much more attractive setting and away from traffic. There are no restaurants within walking distance, but hotel itself has a restaurant and bar that are adequate.
It's a very quiet setting. Even though...
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I have been reading and responding to customer feedback and reviews throughout my hotel career and your review stands out as something you would find in Fodor’s, Frommer’s or Conde’ Nast. Thank you for writing such a thorough, objective and detailed account of your experiences here. You offer excellent tips and suggestions and our team is delighted to deliver on...
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In the slew of hotel choices you have around BNA, this hotel is nice because its set back away from the main drags filled with fast food places and lots of traffic. So if you are looking for a quiet setting within striking distance of the terminals, this is your Hilton Property to go to.
There is not much to...
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Thank you for taking the time to write an excellent and thorough review of our hotel. You touched on many of our most popular amenities such as the secluded courtyard, complimentary shuttle, spacious suites with refrigerators and microwaves in all rooms and the quiet, yet convenient location. The sweet dreams bedding package does set us apart in the airport area...
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No complaints. good location, nice hotel, a good experience. would stay here again.
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We are delighted that you had an excellent stay and very much appreciate your feedback and loyalty toward our hotel. We look forward to seeing you again.
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We were unable to make our reservation time and ended up needing to stay somewhere else. Hotel management took great care to cancel our reservation (even though it had already been charged) and issued a refund.
I just wanted to credit the hotel management in the way they handled this, as it was class act all the way. If this...
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It was good to talk with you the other day and your feedback was certainly unexpected but appreciated. Each of our team members knows what it is like to be a customer, and more than anything else, what we ask them is to deliver service to our guests in the same manner they would like to be treated. Thank you...
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This was a nice hotel. Beds were very comfortable and they had a nice pool. The only things I didn't like was that the bar overlooked the indoor pool and the air in the room didn't keep it cool enough. I turned it to where it was coolest but the maid turned it warmer when they cleaned the room. I...
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Thank you for taking time out of your day to offer a critique of your last stay. Although it has been a while between your review and your stay, it is apparent that you were left with a positive and lasting impression of your stay. That makes yours a particularly rewarding and important review to receive. We hope to see...
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Church trip with 29 people. A logistical nightmare but the staff was gracious, accommodating, and helpful. Bent over backwards to make our stay above our expectations. Would highly recommend just on the staff alone.
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Our staff really enjoyed your group and everyone was equally kind to us as well. It was a pleasure to help ease the logistical challenges including the quick arrangements we made for immediately feeding and accommodating 29 people during the busy morning rush. You did an excellent job with the group and several of our team members have commented how...
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Overall a great hotel. Nice rooms. Good in hotel restraunt.
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Thank you so much for taking the time to offer your feedback and opinion of our hotel. It is really rewarding to get excellent feedback and you are right, to be a great hotel, you need to have the balance between excellent accommodations and excellent dining choices. Thanks again for recognizing our efforts as we strive for the type feed...
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