I dont even know where to start - every single person we encountered on staff was EXTREMELY customer service oriented. It was very obvious when we arrived that meeting and exceeding the needs of their customers was top priority. Just cant say enough how refreshing it is to get get great customer service. The breakfast was very good and the... More

The music road hotel was very nice. The staff was always friendly. Great breakfast. Pool area was nice. Room was nice and clean as was the hotel itself. We stayed on the first floor, but it was quiet and comfortable.This hotel just had a great atmosphere to it. There is complementary coffee all day. We do plan on staying here... More

This is a great place to stay! We are a family of four with boys 9 and 11. They loved the pool. We loved the private patio, large room and bathroom and breakfast. The location is great! We tend to stay in nice places and this was great for the money! Stay here and you won't regret it!

My room had a garden tub right next to the bed, how cool is that? I attended a conference next door and was fortunate enough to be in Pigeon Forge right before the tourist season started. What an awesome place and the view from the room was GORGEOUS! I would love to take my family here if we are in... More

In May I spent 6 nights here. Have been to the area many times and finally decided to stay someplace new. Went with my parents who are very particular about a room size and how CLEAN it is. This place is very friendly, clean, beautiful grounds, nice size rooms, enjoyed the river view and had wonderful breakfasts. I'm told it... More

Kids loved the pool area and the water slide its was also 3 foot in most places so i never had to worry about them getting in over there head! Breakfast was over the top and sooo yummy! was also a huge variety! pillows weren't that great but hey we brought our own anyways1

This hotel was a little bit overated, reading the information online and other reviews, my children did enjoy the slide but the lazy river was very very short and small. The cleanliness of the hotel was ok and the rooms were very small.

We decided on Music Road Hotel because we took our granddaughter. The pool looked nice and large and it was with a lazy river and cabana snack bar. We actually wanted a pool view room but had a river/mtn view and it was marvelous! Every employee was courteous and friendly. My advice, ask for a river view on upper floors.

I was pleasantly surprised when I entered this place. It has a great location near a lot of Pigeon Forge activities, and on the outside looks a little plain and dated. The inside is beautiful with a nice lobby, pretty pool, large rooms, and my favorite part - a deck with rocking chairs overlooking the river. We loved this place.... More