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The Preserve Resort Campground Reviews, Sevierville

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The Preserve Resort

3031 Hickory Lodge Dr, Sevierville, TN 37862
Hotel amenities
The Preserve Resort
194 traveller photos
Ranked #22 of 38 Speciality lodging in Sevierville
3.5 of 5 stars 256 Reviews
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256 reviews from our community

Traveller rating
    116
    49
    20
    24
    47
See reviews for
Families
128
 
Couples
75
 
Solo
0
 
Business
2
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Memphis, Tennessee
1 review
“Majestic Sunrise and Ridgetop Theatre Lodge”
2 of 5 stars Reviewed 12 June 2013

We rent both of these two cabins May 2013 for a family reunion. We stayed 6 nights. We have came to the mountains several times before and stayed at other cabins but this was our first stay at the preserve resort.The views are great and the cabins layouts are nice. Right before we arrived we received codes to the ridgetop... More

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Chicago, Illinois, United States
1 review
“Excellent cabin, But”
5 of 5 stars Reviewed 1 June 2013

I stayed there for three nights end of May 2013. The cabin was great, clean, and beautiful. The only thing about this company is the call center, it is poor. Once you check in, you will have a great time because problems could occur with check ins only when you need the address to get there and access codes. So,... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
10 June 2013

Dear Turkey A, We appreciate you sharing your feedback with us. Please accept our apologies that the service in the call center was not what you needed it to be; we will definitely look into this and make the needed corrections to ensure better service for our guests. We are very glad to hear that the rest of your stay... More

New Orleans, Louisiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Rocky Top Retreat”
5 of 5 stars Reviewed 14 May 2013

I took a vacation with friends last year to the Smoky Mountains. We had a great time at the Rocky Top Retreat. We were there for four days, and we almost never wanted to leave the cabin. It was roomy with a great kitchen and game room and super comfy beds. The balcony hot tub over looking the mountains was... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
10 June 2013

Dear HTrowbridge, Thank you for this great review! We are glad you enjoyed your stay in The Preserve Resort, and hope you will return soon. More

Dayton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good view, but not worth the price”
3 of 5 stars Reviewed 13 May 2013

I went to smokey mountain more than 5 times, and tried 4 rental companies. So the review I'm giving is based on my experience and comparing this cabin and company to the other ones I tried. This visit was with my family and wife, all adults and no kids. Pros: 1)The view is amazing and really worth it. 2)The cabin... More

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New Egypt, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“The Preserve Resort”
5 of 5 stars Reviewed 9 May 2013

I have spent the last two years of vacations staying at The Preserve Resort. Both house where very nice , clean, private hot tub and great views of the Smokey Mountains. Each year we have gone there we got to see bears right out side our cabins. I plan on coming back again. There are so many activities in the... More

Was this review helpful? Yes 1
Jeff G, General Manager at The Preserve Resort, responded to this review
24 May 2013

Dear TonyYak, What a wonderful review! We're so glad you had such an enjoyable stay, and we look forward to your third visit. Thank you! More

Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Place!!!!”
5 of 5 stars Reviewed 7 May 2013

My family an I stayed at The Preserve Resort in the Tuck Y'all In cabin. The location was beautiful. The cabin was clean, well equipped, the hot tub was sparkling clean and it was a wonderful experience. I would highly recommend this is a vacation destination.

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Jeff G, General Manager at The Preserve Resort, responded to this review
20 May 2013

Dear Vicki B, Thank you so much for your review! We're glad to hear that you enjoyed your stay at Tucked Y’all In, and all that we have to offer here in The Great Smoky Mountains. We appreciate you choosing to spend your vacation with us, and hope to see you again! More

1 review
“Fantastic”
5 of 5 stars Reviewed 17 April 2013 via mobile

We had a fantastic time. The view from the cabin is priceless. Everything you need can be found here. We stayed in "I can only imagine". and it was perfect. Relaxing in the hot tub on the balcony overlooking the mointains, grilling steaks for a candle light dinner. It was perfect. Easy access to everything from antique shops to horse... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
25 April 2013

Dear TLMur, What a fantastic review! We're so glad you had such a delightful stay and enjoyed all the cabin and our area have to offer. We look forward to welcoming you back! More

1 review
“Cabin #2662”
5 of 5 stars Reviewed 6 April 2013 via mobile

Exellent! Beautiful view. Well kept. Clean. We plan to recommend it to friends and family. No big complaints-only minor wear & tear maintenance issues that are expected with all rentals. Overall excellent.

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Jeff G, General Manager at The Preserve Resort, responded to this review
11 April 2013

Dear Lgeme, We can't thank you enough for your five-star review, and for taking the time to post it! We appreciate so much your recommendations, and hope to see you again soon for another Smoky Mountain getaway! More

Covington
2 reviews
“Mountain Pause Retreat 8 Bedroom Cabin 3/24-3/30”
5 of 5 stars Reviewed 30 March 2013

Omg, this cabin is the best. So clean and beautiful views. Across from the beautiful chapel. We original booked a 3 bedroom cabin and on the day of our arrival we received a call from the resort that our cabin had no electricity. The Preserve upgraded our party at No Charge to a 8 bedroom cabin. It was wonderful. We... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
1 April 2013

Dear SmokeyCovington, Thank you so very much for such a fantastic review! We're delighted that we were able to offer you a cabin that you enjoyed when the electrical problem was discovered, and that you had such a great time in Mountain Pause Retreat. We really do appreciate hearing from our guests, and hope to see you again for another... More

Salisbury, North Carolina
1 review
1 helpful vote 1 helpful vote
“Poorest customer service, totally uncaring staff”
1 of 5 stars Reviewed 22 February 2013

My husband and I just returned from our 2nd and last trip to The Preserve We arrived on February 14, 2013, and departed on Monday the 18th. We stayed in Smoky's Awesome View. This cabin is beautiful, as is the view from the cabin. First of all, there was no-one in the office either Thursday or Friday. We always cook... More

Was this review helpful? Yes 1
Jeff G, General Manager at The Preserve Resort, responded to this review
4 March 2013

Dear 258Debbie, Thank you for taking the time to write such a detailed review and I am sorry to hear you had an issue with the microwave. All our rental cabins require a deposit that we refund after we inspect the cabin for damages. Our office in the resort from 9 a.m. to 5:30 p.m. each day, so we are... More

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Additional Information about The Preserve Resort

Also Known As:
The Preserve Hotel
The Preserve Hotel Sevierville
Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Centre Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #22 of 38 Speciality lodging in Sevierville

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The Preserve Resort
3031 Hickory Lodge Dr
Sevierville, TN 37862
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