We came up from Georgia for a Christian gathering in Gatlinburg. We had 14 kids and 12 adults and we're not the quietest group because we're celebrating life! GREAT place for the kids as there's a pool table,pacman machine and fooseball, plus a big backyard for the guys to play ball. With the kids downstairs and the adults upstairs, it... More

I just spent several days at this cabin, for a family reunion. It was exactly what we needed, providing plenty of bed space, running room for all the kids, ample seating, cleanliness, supplied very well, and when we needed anything, the staff were more than helpful, and accomadating. The cabin was easy to find, parking was very good (for 7... More

I recently stayed in Heavenly Sunrise and had a very enjoyable experience despite what some recent reviews state here. To address them the refrigerator was immaculate and looked brand new as well as the kitchen cleanliness. I also spent about and hour for two of the nights in the hot tub and it worked fine. It was very relaxing. I... More

We rented from Backhome Log Cabins and found the cabin worse than staying in any third world country we have visited. Dirty, Dirty, Dirty.!!! Broken furniture, spa, frig, window etc. It's shameful to know that this goes on in this country. More

We held my parents 50th anniversary the 3rd week in July in the mountains this year,as we normally celebrate in St. Augustine on the beach. We wanted privacy and a pool. This cabin was huge.Plenty of space inside for all 20 of us and a well manicured huge back yard for us to play catch. During our stay the maintenance... More

We rented from Backhome Log Cabins and were extremely disappointed in the conditions of the cabin. The cabin had feces on the deck, food left on floors and kitchen counters from previous renters, a disgustingly dirty hot tub, trash left in cans, mold in closet, mold in tub, mold on ice dispenser of fridge, thick dust throughout house, stains on... More

We stayed at the Heavenly Sunrise for our annual family reunion. The home was filthy, in bad condition, and the staff was argumentative and rude. They made multiple excuses and said we paid for a budget cabin. A few of our complaints were a broken spa on the deck full of mosquitoes and tad poles, mold on the barely working... More

The managers of this log cabin don't tell you that the house is separated into upstairs and downstairs. To get to the two bedrooms in basement you must go outside. 4 rooms in the main level share two connecting bathrooms. The cabin was clean just don't look under furniture or go barefoot on the carpet. The carpet just felt damp... More

Our family enjoyed the stay in Alexandra's Log Heaven very much. With ages 9 mo. to 65, we ALL appreciated what the cabin had to offer. Though there were places that could have used a bit of dusting and deep cleaning, everything was tidy and mostly clean. We had to call maintenance because of several issues when we arrived. The... More