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Comfort Suites Smyrna

2.5 of 5
3001 Highwood Blvd, Smyrna, TN 37167
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Comfort Suites Smyrna
Ranked #7 of 8 hotels in Smyrna
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53 reviews from our community

    Trip type
Traveller rating
    13
    6
    4
    9
    21
Date Rating
Iowa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 May 2013

We stayed at this hotel once in early April 2013 as we traveled through the Nashville area. We are ChoicePrivileges members, but were not issued points for this stay. When I called ChoicePrivieges to report a "missing stay"and recover the points I was told we had been given a "special local rate". No mention of this was made at time... More

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Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review
6 May 2013

We want to thank you for your response. Our hotel policy on the cancellation is 24hours in advance. We are sorry that Choice Privilages department told you the wrong cancellation policy. We did not charge you the full night stay. Thanks in advance for letting us know. More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 27 April 2013 via mobile

When we first arrived, we were told by the gentleman( he's actually the manager&owner) that we did not have a reservation there. Being that I booked the stay on Expedia I quickly showed him the confirmation. When we get to the room, I start putting my one year old daughters food away in the fridge. This is we're I found... More

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CSCustomer_Care, Comfort Suites at Comfort Suites Smyrna, responded to this review
30 April 2013

I want to offer my sincere apology for the unprofessional experience you described and the poor service you received. I assure you we will be taking the necessary steps to ensure proper communication and that housekeeping procedures are set in place in order to provide our guests with the best experience possible. I will also be speaking with the breakfast... More

Mpls
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 13 April 2013

Driving through the Nashville area we needed a place to stay after a 16 hour drive. The Comfort Inn and Suites in Smyrna was the perfect place. Beautiful room, great beds, clean, comfortable. I'm not sure if all the rooms had this but ours had very high ceilings adding to the experience. The late night check in guy could have... More

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CSCustomer_Care, Comfort Suites at Comfort Suites Smyrna, responded to this review
16 April 2013

Thank you for your kind words. I appreciate you taking the time to share your feedback with us. I am pleased to hear you found the perfect place to rest after such a long drive. We strive hard to make everyones stay as great as possible. It would be our pleasure to see you again the next time you are... More

HOWE
Top Contributor
60 reviews 60 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 1 April 2013

Conveniently located and further away from the interstate comparing to other hotels. The price was ok, $105 tax included. Quiet rooms at the entrance side (away from I 24). It is clean and AC worked fine (too loud). Breakfast worse than in Holiday Inn Express, less items, but a lot of seating space. Parking well lit, secure. USA Today available... More

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CSCustomer_Care, Comfort Suites at Comfort Suites Smyrna, responded to this review
4 April 2013

I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us... More

Middle Tennessee
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 24 March 2013

The exterior and interior are nice. Apparently the walls are paper thin, I could not sleep with strange voices sounding as if they were in the room with you. There are no snacks in vending just drinks. Breakfast was low quality and cold. Not worth the price for this area at all.

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See 2 more reviews by Ballmom1992 for Smyrna
CSCustomer_Care, Comfort Suites at Comfort Suites Smyrna, responded to this review
26 March 2013

Thank you for staying with us on your recent visit to Smyrna. We are sorry to hear that you were disappointed with your room and amenities. I appreciate you taking the time to share your feedback with us. We strive hard to make every stay a great experience and we will work hard to ensure that you and future guests... More

Jonesboro, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 31 January 2013

I travel for business and stay in Hotels 3-4 nights a week. The costomer service here is lacking very much. From the Manager to the night clerk they do not comunicate. They were all rude. Asked for a late checkout and was allowed one extra hour. At 7minutes after the original check out the front desk was calling to see... More

Was this review helpful? Yes 1
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review
2 May 2013

Thank you for taking a time to respond. I apologize for miscommunication between front desk clerks. Late check out is based on availability. WE had a full house coming in and based on that housekeeper needed time to clean the room before the reservation guest arrives. More

Warner Robins, Georgia
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 December 2012

My husband travels for business Monday through Friday and earns lots of hotel points. This time we opted to stay (one night) at a Comfort Suites as we were traveling for the Christmas holidays. The room was a standard Comfort Suite room and was actually a little bigger than some of the others we have stayed at but the bathroom... More

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Indiana
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 November 2012

After trying a couple of already full hotels, we were able to get a room here, and were fine. The front desk staff was always nice and the room was clean and comfortable. The only problem we had was breakfast wasn't stocked well and they ran out of everything before someone went up to talk to someone to have it... More

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West Bend, WI
Top Contributor
82 reviews 82 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 November 2012

'stayed there while our kids were moving to a new house close by. Our suite was very nice. They could use a person besides the desk clerk to take care of the breakfast buffet. Decaf was missing many times and things needed to be filled more regularly. It is in a good location, just off I-24. There is a Ruby... More

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Dalton, Georgia
1 review
2 of 5 stars Reviewed 15 October 2012

My husband and I had been on an extended road trip and this was the twefth night we had stayed in various hotels/motels. By far this was the most expensive, dirtiest and poorest service of all. When I checked us in the clerk quoted a price and I ask if they took AARP discounts and he said yes. When he... More

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Additional Information about Comfort Suites Smyrna

Also Known As:
Comfort Suites Smyrna Hotel
Comfort Suites Smyrna Hotel Smyrna
Address: 3001 Highwood Blvd, Smyrna, TN 37167
Region: United States > Tennessee > Smyrna
Amenities:
Business Centre Fitness Centre Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Smyrna
Price range (per night): RM321 - 430
Hotel Class:2.5 star (2.5*)
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