I was booked with my family by American Airlines due to flight delays. The room that was reserved was not available and there was no flexibility by the staff to help us. I wrote to the GM Sanjay Varma but my request for refund were ignored. Great example of bad customer service that can hurt a brand. Avoid this hotel... More

Nice hotel for being in the same hotel chain as "The Knights Inn" Friendly staff and room priced right. I had only two issues the traffic noise (hotel is close to a major road) was unreal. I suggest a room on the third floor and toward the back of the hotel. Also the room had the smell of bug spray.... More

The hotel was a good value for the price. The location next to a strip club wasn't the greatest, but I wasn't bothered by it at all. I got a room on the first floor behind the front desk and right next to the elevators. The room as a nice size with a king size bed as well as a... More

The hotel was very nice. My other family members enjoyed it as well. Although there's a strip club next door, that didn't bother us at all. Breakfast, the rooms, service from the staff was great. The only complaint that i have is that, on the last morning that I was there which was February 20, 2012. My family and I... More

I choose to stay here when my company sends me to a hotel. I have stayed many times, and have found the staff, breakfast, and rooms to be of high quality for my needs. The breakfast is always hot with eggs, bacon, sausage, waffles, and juices. I get plenty to eat to get my day started. Very easy to get... More

We tried to stay here when my niece was getting ready for a long hospital stay and had a lot of appointments at Children's Hospital in Dallas, which is only three miles away. However, every night we tried to swim there were either inconsiderate people smoking by the indoor pool or TOPLESS in the hot tub! Management could do little... More

I stayed here on business. The neighborhood is not so great. (strip clubs and "cabarets" are plentiful) They are very understaffed and the phone rings for a VERY long time before it gets answered. The rooms have a chemical smelling air freshener in them. The staff tells you NOT to walk in the area. Do Yourself a favor....drive two exits... More

I have been traveling to Dallas for business for about 3 years now. I stay at this hotel every time I go. I also have clients who stay at this hotel as well. The staff is very helpful and friendly and the management is great! It is close to the airport and just a quick ride to downtown. I would... More

I stayed at this hotel every week, 4-5 days per week, for 5 straight months. The staff was excellent. They went out of their way to ensure that all of my requests/business needs were met. The breakfast bar and the nightly "happy hour" always had plenty of food and drink. The staff made my 5 month stay very comfortable and... More