I decided to book through Hotwire for the very first time without knowing the name of the hotel until after I paid for it. I thought 3 1/2 stars was pretty good and I was excited about some of the names it gave me for hotels.
First off was the area! Someone was shot and killed at the hotel next...
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Wow.. No doubt my favorite hotel thus far.. This hotel has a beautiful lobby and EXCELLENT management! I booked through a 3rd party site, but I can say this is the best money I've ever spent on a hotel room. I felt so very welcomed and at home here. I've never felt such comfort in a hotel. This place is...
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Dear tinkerbtch,
Thank you for the wonderful review. We strive to have every guest as happy as you upon departure. We appreciate you taking the time to post your comments and I will be sure that they are shared with each department. We hope to have you as our guest again soon.
Thank you,
Lindsey
Director of Sales
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Older but well maintained hotel. Great location, close to the galleria & other shopping. Nice firm beds (but not uncomfortable). Very friendly staff. Great stay for the money.
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Dear Cdfortenberry,
Thank you for your review and for choosing the Crowne Plaza Suites. We strive to make every stay a great one by exceeding the guest's expectations and are happy to hear that you had a pleasant stay. We hope that you will be our guest again if your travels bring you back to Dallas.
Thank you,
Lindsey
Director...
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This hotel has a gorgeous, fancy lobby and atrium. It gave us a great impression as we walked into the entrance area. Unfortunately, that impression didn't last once we got to our room. The living area, bedroom area, and especially the bathroom and kitchenette needed to be updated. I was actually very surprised to see just how old and run...
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Thank you for your feedback. We are sorry that you were disappointed with your stay at the property. Please know that we take all comments seriously and will pass these notes on to the appropriate management staff. Please know that we are in the beginning stages of getting the improvements that you have mentioned. We do hope to have you...
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Six years ago, I traveled to this hotel frequently and loved it. When the need arose, I happily rebooked it and brought along my family. The service remains great. The folks at the front desk and the room service personnel were very nice. The lobby and rooms were very clean. However, we won’t return.
There were some scary folks walking...
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Dear ChiMom,
Thank you for taking the time to post your review of the property. We are sorry that you experienced a number of issues while on property. We take all comments very seriously as a management team. I would like to speak to you personally to get additional information regarding your stay so that I can further investigate the...
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We were stranded in Dallas for two nights awaiting a flight due to damages/delays caused by the slew of tornadoes that occured recently. Our first night was spent at a high-end hotel that was overpriced and designed to rip-off the business traveler. Fortunately, for the second night, I located this very nice, comfortable and affordable refuge. I was rewarded immediately...
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Dear Jagz_Fan,
Thank you for your feedback on the hotel. Being stranded in a city is never a fun situation and I am glad that we were able to offer you a comfortable refuge during this time. I was happy to hear that you enjoyed the restaurant, our staff and the shuttle transportation. We are always striving to offer the...
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We booked this trip through another site at a huge discounted rate, which was great however the staff was not very friendly once we got here and the rooms need major renovation or updating. The interior size is nice. There's a seperate living room space, small sink/kitchen area, and decent sized bathroom. The televisions are very old and fuzzy, the...
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Dear Jennifer,
Thank you for your feedback regarding our hotel. I was very pleased to hear that you enjoyed the size and cleanliness of your guest room. However, I apologize that we fell short of your expectations in a couple of different areas including the friendliness of the staff. Please rest assured that we take our guests comments very seriously...
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This hotel has been in our "Top 3" for the last few years. The staff has always been friendly and the rooms are just what a traveler needs. One of the reasons we like this hotel (besides the bed), is the microwave and frig included in the room.
The only negative are the televisions. Come on Crowne Plaza, let's upgrade...
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It was rather ironic how we came in to enjoying this stay, as our original plans had us booked at a "sister" hotel very close-by. Their "mistake", our "fortune", was that we had just a few extra moments to spare, which we took full advantage of by popping in to the nearby CP Park Central to just check-it-out. We had...
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Love it....will be back for sure! Great customer service . Wish the rooms had updated carpet and tvs but thats nothing compared to the many positives of this great hotel. Love the space!!
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