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Sheraton Dallas Hotel by the Galleria

3.5 of 5
4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Hotel amenities
Sheraton Dallas Hotel by the Galleria
Ranked #81 of 190 hotels in Dallas
3.5 of 5 stars 125 Reviews
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125 reviews from our community

    Trip type
Traveller rating
    30
    48
    25
    15
    7
Date Rating
New York City, New York
Top Contributor
164 reviews 164 reviews
Reviews in 98 cities Reviews in 98 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

I stayed t this Sheraton 4 nights while on business in Dallas. I booked it through Priceline and I got a deal for under 50 usd/night. I have to say I have been lucky. The hotel is definitely great value for money. Rooms are new and with the typical Sheraton amenities you would expect. As every Sheraton in the US,... More

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Copperas Cove, TX
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

Book the Sheraton through Priceline for $39/nt. fantastic deal. Hotel has recently been remodeled. The lobby is beautiful and very modern. Rooms are nice and clean. If you have stayed at a Sheraton before the decor is the same as most of the others, at least in Texas. Rooms are a nice size and bed are comfortable. There is a... More

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Stratford, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 May 2012

We have used the club lounge facility in many Starwood hotels but never come across such a hostess. Jakki (Jacqui?) is the perfect presence to greet tired guests with her warmth, concern and amazing service. While we loved exploring the city, we looked forward to being spoiled by her on our return. She was consistent and somehow made us feel... More

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Toronto
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012

I spent a week in Dallas on business (6 nights). For the most part, I just slept and showered there, and used the internet at night for business. The internet connection was solid enough to do video chat. The hotel is located right near the highway entrance, so convenient if you are driving. It's only a few minutes from the... More

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Thomas Economos, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review
22 May 2012

Your feedback in regards to your recent business trip to Dallas is greatly appreciated. During the renovation a significant upgrade was made to the wireless internet service. Thank you for your comments and we hope to see you in the near future. More

Houston
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

Where to begin? Clearly this hotel needed a facelift, but what happened to the professional and polite staff? All gone. The front desk leaves so much to be desired, including one girl who used two different names - depending on what phone she was answering?? Very dimissive in their attitudes. Got to my room and tried to order room service.... More

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See 3 more reviews by MLMD11 for Dallas
Thomas Economos, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review
22 May 2012

I would like to take a moment to thank you for commenting on your recent stay at the Sheraton Dallas Hotel by the Galleria. In regards to the service related opportunities I would like to personally apologize and assure you that we have addressed these concerns with our team. Feedback such as yours allows us to improve our customer service.... More

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Cincinnati
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 April 2012

I stayed at the Sheraton for 4 nights, two of which were during the week and two during the weekend. My issues with my stay were not really under the control of the hotel staff, but they could have done more. During my friday and saturday night stay, my floor had a huge group of frat boys and sorority girls... More

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Washington, DC
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

Issues started at check in when something that should have taken 5 minutes took nearly 30. Staff definitely needs better training. Went to the Exec Lounge where they served cheese squares and crackersthat were stale. And tried to charge me $8 for a really awful glass of wine that i could get for half that in the bar downstairs. Do... More

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See 4 more reviews by YGG for Dallas
Thomas Economos, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review
22 May 2012

Thank you for your feedback in regards to your recent stay. It appears that you had several operational opportunities during your visit at our hotel. I would like you to feel confident that the items mentioned in your comments have been addressed with the team. If you would like to discuss any of these items further please feel free to... More

Zurich, Switzerland
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 April 2012

Spent two nights there for a business event, and for time reasons I did not check fitness or pool. The hotel is confortable and well run, associates are very willing to help on anything and our conference went smoot from all perspectives. The breakfast is only average, besides bread/butter and some fruits, the rest is mostly sugary and fatty (tried... More

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Salt Lake City, Utah
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 19 April 2012

New bed, TV, furniture and staff were great but lots of details need to be sorted (sink hot water not working, loose faucets, scratchy windows, my key didn't work a number of places they should have). The beds were VERY comfortable and the staff were attentive to issues raised. I didn't like the construction outside the pool and below my... More

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Thomas Economos, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review
22 May 2012

I would like to thank you for your feedback. In regards to the opportunities that you have mentioned in your review, I can assure you that they have all been addressed. If your future travels should include Dallas, we hope you will once again choose the Sheraton Dallas Hotel by the Galleria. More

San Jose, CA
Top Contributor
57 reviews 57 reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 19 April 2012
1
person found this review helpful

Stayed here for 2 nights in April. We were told that the hotel was just renovated a few weeks ago. The lobby is sparkling and the bar/restaurant (The Front Yard) was VERY nice and a grat place to hang out in the hotel (The Build Your Own Burgers were fabulous!). Staff and room quality was the same as a typical... More

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See 2 more reviews by Franchise35 for Dallas

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Additional Information about Sheraton Dallas Hotel by the Galleria

  • Sheraton Dallas
  • Dallas Sheraton
Address: 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Price range (per night):* RM289 - 600

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Sheraton Dallas Hotel by the Galleria
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